Blue Screen Shut down :((

#1
I experienced BSOD during this past few days :( I attached my minidump folders and I used the program that you guys recommended in the other thread that I saw. Thanks for your help! :)
 


Attachments

usasma

Fantastic Member
Microsoft Community Contributor
#2
Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

itecir.sys Tue Jul 13 05:50:47 2010 (4C3C36F7)
ITE Consumer IR Driver - EC CIR (PMC) - ITE Tech
http://www.carrona.org/drivers/driver.php?id=itecir.sys

clwvd.sys Tue Jul 27 21:19:55 2010 (4C4F85BB)
CyberLink WebCam Virtual Driver
http://www.carrona.org/drivers/driver.php?id=clwvd.sys

HECIx64.sys Tue Oct 19 19:33:43 2010 (4CBE2AD7)
Intel Management Engine Interface
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys

rikvm_38F51D56.sys Fri Oct 29 06:52:09 2010 (4CCAA759)
Unknown driver, possibly dynamic as it doesn't appear in MSINFO32[br]Maybe associated with Cyberlink Power DVD (from this link: Some kind of virus? )
http://www.carrona.org/drivers/driver.php?id=rikvm_38F51D56.sys

iaStor.sys Sat Nov 6 03:44:52 2010 (4CD50774)
Intel Storage drivers
http://www.carrona.org/drivers/driver.php?id=iaStor.sys

ElbyCDIO.sys Thu Dec 16 17:58:13 2010 (4D0A9985)
CDRTools/ElbyCDIO/DVD Region Killer/VirtualCloneDrive (elby CloneDVD™ 2)/AnyDVD
http://www.carrona.org/drivers/driver.php?id=ElbyCDIO.sys

VClone.sys Sat Jan 15 11:21:04 2011 (4D31C970)
VirtualCloneCD Driver by Elaborate Bytes AG
http://www.carrona.org/drivers/driver.php?id=VClone.sys

netr28x.sys Thu Apr 21 05:40:59 2011 (4DAFFBAB)
Ralink RT2860 series Wireless LAN Card (you may have a different manufacturer)
http://www.carrona.org/drivers/driver.php?id=netr28x.sys

Rt64win7.sys Thu Apr 21 14:15:33 2011 (4DB07445)
Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC
http://www.carrona.org/drivers/driver.php?id=Rt64win7.sys

tixhci.sys Thu Apr 21 15:15:07 2011 (4DB0823B)
Texas Instruments USB 3.0 Host Drivers - TI XHCI Host Controller Driver
http://www.carrona.org/drivers/driver.php?id=tixhci.sys

tihub3.sys Thu Apr 21 15:15:22 2011 (4DB0824A)
Texas Instruments USB 3.0 Host Drivers - TI USB3 Hub Driver
http://www.carrona.org/drivers/driver.php?id=tihub3.sys

RtsPStor.sys Fri Apr 29 02:03:16 2011 (4DBA54A4)
Realtek PCIE CardReader Driver
http://www.carrona.org/drivers/driver.php?id=RtsPStor.sys

msi2500bda.sys Wed Jun 8 11:02:20 2011 (4DEF8EFC)
Mirics MSi2500 BDA driver - likely a TV Tuner card driver
msi2500bda.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

stwrt64.sys Fri Jun 10 03:41:46 2011 (4DF1CABA)
SigmaTel High Definition Audio Codec
http://www.carrona.org/drivers/driver.php?id=stwrt64.sys

NWTransLibV.sys Wed Jun 22 21:48:03 2011 (4E029B53)
Likely belongs to a NextWindow Touch device/HP TouchSmart drivers
NWTransLibV.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

NWVoltron.sys Wed Jun 22 21:48:05 2011 (4E029B55)
Likely belongs to a NextWindow Touch device/HP TouchSmart drivers
NWVoltron.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

igdkmd64.sys Sun Jun 26 21:55:42 2011 (4E07E31E)
Intel Graphics driver
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys

If this doesn't fix things, please run Driver Verifier according to these instructions: Driver Verifier Settings
While waiting, please run these free hardware diagnostics: Hardware Diagnostics This'll get you a head start if Driver Verifier points us towards hardware.
 


#3
i'm really sorry but i dont quite know computer jargon. if it's not too much to ask, can you briefly explain how to check and update these drivers because i clicked the links not knowing what to do. thank you very much for your help!
 


GeneralHiningII

Honorable Member
#4
So - click on the link usasma provided:
In this case, I'll use the second driver link provided - the CyberLink WebCam.
1. I click the link and it takes me to Driver Reference Table - clwvd.sys
2. I can see two main info lines - Driver Description and Driver Update Site.
3. The Driver Update Site points me to CyberLink Product Support - Download Software Updates & Patches and User Guides , so I click the link - this gets me to Cyberlink's Support Page.:
4. If I mouse over the "Support" Tab, I can see a small list of options - I choose the second one, "Software Updates".
5. There is a list of all the products that CyberLink offers. I scroll down the list, looking through each option to see which one is for me - in this case, I see the YouCam Update Option, 4th from the top. There is a green recycle arrow box in the Updates Column, next to YouCam. I click it, and it brings me to YouCam 5 Webcam Software with Augmented Reality Effects & Webcam Avatar
6. I see the latest update (may change depending on when you read this) from 2012-12-02. I click the "Download" button, and wait for it to finish downloading.
7. I select the download file, and let it update my software.
8. Once I'm done, I restart my computer.

Repeat with each link.

For more efficient updates:
Download them all and put them into one folder, then update them all.
 


#5
Thanks a lot for everyone's help! I'll try and follow these steps as accurate as I can. I'll update you guys if there are any problems regarding the updates. And may I ask, what would happen if I downloaded the wrong one and run it in my computer. Say for example, I searched "Intel Graphics Driver in the Intel website and the site displayed over 100 results. I was confused and stuck. Can you tell me the possible effects of downloading and running the wrong update in my computer? Again, thanks a lot! Cheers!
 


Last edited:
#6
I experienced BSOD during this past few days :( I attached my minidump folders and I used the program that you guys recommended in the other thread that I saw. Thanks for your help! :)
If the BSOD is repeatable, write down the information on the BSOD and post them. The information provides the code to the hard failure, the location of the code and may include the name of the driver that caused the hard fault.

Knowing the cause is half way to solving the problem. If the cause is a bad memory stick, replacing drivers is not going to solve the problem..... Since you have 6GB of memory, you may want to start by removing one stick (in round robin) and run with 4GB to see if the BSOD goes away... If the system becomes stable with 4GB.... put the other stick back in. If iit then fails, replace that stick or run with 4GB....
 


usasma

Fantastic Member
Microsoft Community Contributor
#7
If you try to install the wrong driver (from major manufacturer's) it will refuse to install.
As this appears to be an HP Touchsmart system - you can also:
- locate and download the most recent Win7 driver at the HP website
- uninstall the current driver/software from your system
- install the most recent driver from the HP website.

Also, just in case, please run these free diagnostics: Hardware Diagnostics

Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Tue Jan  8 09:37:53.519 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\010813-18361-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 0:00:28.737[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+35054 )[/B]
BugCheck [B]1A, {41790, fffffa8003a9b420, ffff, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000001A]MEMORY_MANAGEMENT (1a)[/url]
Arguments: 
Arg1: 0000000000041790, A page table page has been corrupted. On a 64 bit OS, parameter 2
    contains the address of the PFN for the corrupted page table page.
    On a 32 bit OS, parameter 2 contains a pointer to the number of used
    PTEs, and parameter 3 contains the number of used PTEs.
Arg2: fffffa8003a9b420
Arg3: 000000000000ffff
Arg4: 0000000000000000
BUGCHECK_STR:  0x1a_41790
PROCESS_NAME: [B]ekrn.exe[/B]
FAILURE_BUCKET_ID: [B]X64_0x1a_41790_nt!_??_::FNODOBFM::_string_+35054[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Jan  8 04:01:04.921 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\010813-15865-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 0:07:52.764[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+35054 )[/B]
BugCheck [B]1A, {41790, fffffa8003a9b420, ffff, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000001A]MEMORY_MANAGEMENT (1a)[/url]
Arguments: 
Arg1: 0000000000041790, A page table page has been corrupted. On a 64 bit OS, parameter 2
    contains the address of the PFN for the corrupted page table page.
    On a 32 bit OS, parameter 2 contains a pointer to the number of used
    PTEs, and parameter 3 contains the number of used PTEs.
Arg2: fffffa8003a9b420
Arg3: 000000000000ffff
Arg4: 0000000000000000
BUGCHECK_STR:  0x1a_41790
PROCESS_NAME: [B]svchost.exe[/B]
FAILURE_BUCKET_ID: [B]X64_0x1a_41790_nt!_??_::FNODOBFM::_string_+35054[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Jan  7 14:36:17.020 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\010713-29546-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 1:28:56.863[/B]
Probably caused by :[B]win32k.sys ( win32k!NtGdiCreateDIBSection+3e4 )[/B]
BugCheck [B]1A, {41790, fffffa8003a9b420, ffff, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000001A]MEMORY_MANAGEMENT (1a)[/url]
Arguments: 
Arg1: 0000000000041790, A page table page has been corrupted. On a 64 bit OS, parameter 2
    contains the address of the PFN for the corrupted page table page.
    On a 32 bit OS, parameter 2 contains a pointer to the number of used
    PTEs, and parameter 3 contains the number of used PTEs.
Arg2: fffffa8003a9b420
Arg3: 000000000000ffff
Arg4: 0000000000000000
BUGCHECK_STR:  0x1a_41790
PROCESS_NAME: [B]chrome.exe[/B]
FAILURE_BUCKET_ID: [B]X64_0x1a_41790_win32k!NtGdiCreateDIBSection+3e4[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Jan  6 06:19:39.479 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\010613-21247-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 2:06:02.842[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+454b5 )[/B]
BugCheck [B]1A, {41287, 0, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000001A]MEMORY_MANAGEMENT (1a)[/url]
Arguments: 
Arg1: 0000000000041287, An illegal page fault occurred while holding working set synchronization.
    Parameter 2 contains the referenced virtual address.
Arg2: 0000000000000000
Arg3: 0000000000000000
Arg4: 0000000000000000
BUGCHECK_STR:  0x1a_41287
PROCESS_NAME: [B]TouchControl.e[/B]
FAILURE_BUCKET_ID: [B]X64_0x1a_41287_nt!_??_::FNODOBFM::_string_+454b5[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Tue Jan  8 09:37:53.519 2013 (UTC - 5:00)**************************
intelppm.sys         Mon Jul 13 19:19:25 2009 (4A5BC0FD)
amdxata.sys          Fri Mar 19 12:18:18 2010 (4BA3A3CA)
itecir.sys           Tue Jul 13 05:50:47 2010 (4C3C36F7)
clwvd.sys            Tue Jul 27 21:19:55 2010 (4C4F85BB)
HECIx64.sys          Tue Oct 19 19:33:43 2010 (4CBE2AD7)
rikvm_38F51D56.sys   Fri Oct 29 06:52:09 2010 (4CCAA759)
iaStor.sys           Sat Nov  6 03:44:52 2010 (4CD50774)
ElbyCDIO.sys         Thu Dec 16 17:58:13 2010 (4D0A9985)
VClone.sys           Sat Jan 15 11:21:04 2011 (4D31C970)
netr28x.sys          Thu Apr 21 05:40:59 2011 (4DAFFBAB)
Rt64win7.sys         Thu Apr 21 14:15:33 2011 (4DB07445)
tixhci.sys           Thu Apr 21 15:15:07 2011 (4DB0823B)
tihub3.sys           Thu Apr 21 15:15:22 2011 (4DB0824A)
RtsPStor.sys         Fri Apr 29 02:03:16 2011 (4DBA54A4)
msi2500bda.sys       Wed Jun  8 11:02:20 2011 (4DEF8EFC)
stwrt64.sys          Fri Jun 10 03:41:46 2011 (4DF1CABA)
NWTransLibV.sys      Wed Jun 22 21:48:03 2011 (4E029B53)
NWVoltron.sys        Wed Jun 22 21:48:05 2011 (4E029B55)
igdkmd64.sys         Sun Jun 26 21:55:42 2011 (4E07E31E)
epfwwfpr.sys         Wed Mar  7 09:28:53 2012 (4F5770A5)
eamonm.sys           Wed Mar  7 09:32:36 2012 (4F577184)
ehdrv.sys            Wed Mar  7 09:33:42 2012 (4F5771C6)
GEARAspiWDM.sys      Thu May  3 15:56:17 2012 (4FA2E2E1)
[/font]
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=itecir.sys
http://www.carrona.org/drivers/driver.php?id=clwvd.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=rikvm_38F51D56.sys
http://www.carrona.org/drivers/driver.php?id=iaStor.sys
http://www.carrona.org/drivers/driver.php?id=ElbyCDIO.sys
http://www.carrona.org/drivers/driver.php?id=VClone.sys
http://www.carrona.org/drivers/driver.php?id=netr28x.sys
http://www.carrona.org/drivers/driver.php?id=Rt64win7.sys
http://www.carrona.org/drivers/driver.php?id=tixhci.sys
http://www.carrona.org/drivers/driver.php?id=tihub3.sys
http://www.carrona.org/drivers/driver.php?id=RtsPStor.sys
http://www.carrona.org/drivers/driver.php?id=msi2500bda.sys
http://www.carrona.org/drivers/driver.php?id=stwrt64.sys
http://www.carrona.org/drivers/driver.php?id=NWTransLibV.sys
http://www.carrona.org/drivers/driver.php?id=NWVoltron.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=epfwwfpr.sys
http://www.carrona.org/drivers/driver.php?id=eamonm.sys
http://www.carrona.org/drivers/driver.php?id=ehdrv.sys
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
 


#8
Thanks alot for your help! I'm going to try the processes now. By the way, are there any possible reasons to why I experienced a BSOD?
 


usasma

Fantastic Member
Microsoft Community Contributor
#9
There are, in general, 3 primary reasons for BSOD's (from most likely to least likely)
- 3rd party (non-Windows) driver problems. These include corruptions, incompatibility, malware, etc.
- hardware problems - including broken, incompatibility, and overclocking
- Windows problems (least likely)
 


#10
Oh thanks! You're a great help! And can you give me some tips on to how I could avoid experiencing this kind of problems?
 


Last edited:

usasma

Fantastic Member
Microsoft Community Contributor
#11
Keep Windows updated
Update drivers (but I will confess that I don't do this myself)
Keep your data backed up.

But sometimes "stuff" just happens - so be prepared.

Good luck!
 


#12
Keep Windows updated
Update drivers (but I will confess that I don't do this myself)
Keep your data backed up.

But sometimes "stuff" just happens - so be prepared.

Good luck!
Tsk tsk John, not updating your drivers?

Keep your BIOS updated too, through your mobo.

if you'd really like to stop bsods, switch to an OS like Linux. 100% BSOD free.
 


usasma

Fantastic Member
Microsoft Community Contributor
#13
Tsk tsk John, not updating your drivers?

Keep your BIOS updated too, through your mobo.

if you'd really like to stop bsods, switch to an OS like Linux. 100% BSOD free.
And I haven't updated my BIOS either! :0)

Seriously, there are lot's of different suggestions out there for trouble free computing.
But nothing offers you the flexibility of Windows.

Linux is good for those with a technical bent
iOS is good for those who don't want to worry about the technical side
But both of them just don't have a large number of programs available that can do what Windows does.

Good luck!
 


#14
It's quite funny how even experts can't be bothered to update drivers and BIOS too. HAHAHA :eek:
Thanks for your help! I'd say that this is one of the best forum sites that I've ever seen in my history of using the internet! Keep it up!
 


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