Blue screens please help!

#1
Lately I have been getting lots of BSOD (3B, fc, and 19) I have had several BSOD before but I would use trial and error and solve the problem in a fair amount of time. But this week I ram out of ideas to try, and I found what minidumps are and how they can help me (im fairly new to computing). Thanks for all the help!
System specs
CPU i7 4770
MOBO GIGABYTE GA Z87X UD4H
RAM Corsair Dominator Platinum 8GB (2X4GB)
Video card EVGA GTX 660
Windows 7 Pro 64bit
 


Attachments

kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#2
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 19, {3, fffff800034519b0, fffff800034519b0, 11e0034519b0}

*** WARNING: Unable to verify timestamp for corsveng2kamd64.sys
*** ERROR: Module load completed but symbols could not be loaded for corsveng2kamd64.sys
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+a53 )

Followup: Pool_corruption
Hi,
checking through the dump file it would seem the problem originated with audiousb which I presume has something to do with your Corsair headset especially as it's also mentioned above and in the stack text.
Try updating all your drivers using Gigabytes website as I notice it has later versions:
http://www.gigabyte.com/products/product-page.aspx?pid=4488#driver
Your Bios is also old once you've updated the usb driver update the bios:
http://www.gigabyte.com/products/product-page.aspx?pid=4488#bios
Instructions:
http://www.gigabyte.com/webpage/20/HowToReflashBIOS.html

If you still get a bsod try a different usb port. If the bsod still continues try removing Norton as it's well known for causing issues. Use this removal tool:
https://support.norton.com/sp/en/uk/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us
Use MSE as it's very stable:
http://www.microsoft.com/en-gb/security/pc-security/mse.aspx

If you still get bsod's after that then please download the latest version of Memtest86 here:
http://www.memtest.org/
This guide although a little old explains how best to use it:
http://www.techspot.com/community/topics/tutorial-how-to-use-memtest.62524/

Post any new dump files.
 


#3
Thank you for all your
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 19, {3, fffff800034519b0, fffff800034519b0, 11e0034519b0}

*** WARNING: Unable to verify timestamp for corsveng2kamd64.sys
*** ERROR: Module load completed but symbols could not be loaded for corsveng2kamd64.sys
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+a53 )

Followup: Pool_corruption
Hi,
checking through the dump file it would seem the problem originated with audiousb which I presume has something to do with your Corsair headset especially as it's also mentioned above and in the stack text.
Try updating all your drivers using Gigabytes website as I notice it has later versions:
http://www.gigabyte.com/products/product-page.aspx?pid=4488#driver
Your Bios is also old once you've updated the usb driver update the bios:
http://www.gigabyte.com/products/product-page.aspx?pid=4488#bios
Instructions:
http://www.gigabyte.com/webpage/20/HowToReflashBIOS.html

If you still get a bsod try a different usb port. If the bsod still continues try removing Norton as it's well known for causing issues. Use this removal tool:
https://support.norton.com/sp/en/uk/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us
Use MSE as it's very stable:
http://www.microsoft.com/en-gb/security/pc-security/mse.aspx

If you still get bsod's after that then please download the latest version of Memtest86 here:
http://www.memtest.org/
This guide although a little old explains how best to use it:
http://www.techspot.com/community/topics/tutorial-how-to-use-memtest.62524/

Post any new dump files.


Thanks for all your help! This morningI got another bsod and some said it might have been RAM. So I pulled 1 stick out to see how it was working. It has not not crashed since! I'll try all your suggestions. Thanks again!
 


#4
Thank you for all your




Thanks for all your help! This morningI got another bsod and some said it might have been RAM. So I pulled 1 stick out to see how it was working. It has not not crashed since! I'll try all your suggestions. Thanks again!
Loaded most of the drivers, some would not load for some reasons, so I left them out. The BIOS was one of them. I put the stick of RAM back in and got another BSOD, forgot the stop code, but it did say something about writing memory to a non writing zone. No minidump either. NOTE: I was still using my headset, and did not uninstall Norton.
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#5
Try my suggestions above.
 


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