Windows 7 Bluescreen Problem Area 1031

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AlaskaHelp

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Joined
Oct 17, 2012
Messages
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Hi guys,

i have a problem with my Windows 7 Computer...in the last week i had two bluescreens with this message:

Problemsignatur:
Problemeventname: BlueScreen
operatingsystemversion: 6.1.7601.2.1.0.256.48
Area-ID: 1031


Information:
BCCode: 24
BCP1: 00000000000C08A5
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1


Data sets, which could be helpfully:
C:\Windows\Minidump\101712-23930-01.dmp
C:\Users\Alaska\AppData\Local\Temp\WER-66581-0.sysdata.xml

I translated the message because i use the german language on my system. I hope you can still understand it.
Can you help me figuring out whats the problem is?

sincerely AlaskaHelp
 
Last edited:
Solution
Code: 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************


Use !analyze -v to get detailed debugging information.


BugCheck 24, {c08a5, 0, 0, 0}


Unable to load image \SystemRoot\System32\win32k.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : Ntfs.sys (...
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Hi Alaskahelp,

if you check out the thread found here: Link Removed this will point you in the right direction so we can help you better..
 
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Code: 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************


Use !analyze -v to get detailed debugging information.


BugCheck 24, {c08a5, 0, 0, 0}


Unable to load image \SystemRoot\System32\win32k.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : Ntfs.sys ( Ntfs!NtfsPagingFileIo+155 )


Followup: MachineOwner

The NTFS_FILE_SYSTEM bug check has a value of 0x00000024. This indicates a problem occurred in ntfs.sys, the driver file that allows the system to read and write to NTFS drives.

[h=3]Cause[/h]One possible cause of this bug check is disk corruption. Corruption in the NTFS file system or bad blocks (sectors) on the hard disk can induce this error. Corrupted SCSI and IDE drivers can also adversely affect the system's ability to read and write to disk, thus causing the error.
Another possible cause is depletion of nonpaged pool memory. If the nonpaged pool memory is completely depleted, this error can stop the system. However, during the indexing process, if the amount of available nonpaged pool memory is very low, another kernel-mode driver requiring nonpaged pool memory can also trigger this error.

Your bios is a little old you might want to consider updating:

BiosVersion = P1.80
BiosReleaseDate = 02/15/2011
ASRock > Synchronizing Web Database

Please uninstall the 'Infowatch software' as this is now unsupported and is very old. Also old is the Cisko drivers circa 2008.
Most drivers need updating and I'd go through them using your motherboard website as a guide and update where possible.

Please run a chkdsk on your C drive. You can do this via right clicking and choosing properties then tools on my computer.
 
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