BOSD on a new computer with Windows 7 and 8.1

Discussion in 'Windows 8 Blue Screen of Death (BSOD)' started by Clayton Braun, Dec 6, 2013.

  1. Clayton Braun

    Clayton Braun New Member

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    Sorry posted this to another thread before reading. I believe it belongs here.

    I just built and new computer and have built many over the years. This one is giving me some problems. I am getting BOSD at least twice a hour and is making the computer unusable. I haven't been able to narrow anything down yet. Burn in tests of CPU, SSD and Ram have all completed fine and the computer never crashes running the tests.

    Any help would be much appreciated.
     

    Attached Files:

  2. Sonny

    Sonny Fantastic Member

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    This is may or may not pertain to you but have you called support from your motherboard maker? I had problems with my computer when I built it.. Everything checked out including the PSU. I called MSI support and they had me send it back to them. When I got it back I had no more problems. Probably isn't your motherboard but you might want to check it out if you haven't already.
     
  3. kemical

    kemical Windows Forum Admin
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    Code:
    *******************************************************************************
    *                                                                            *
    *                        Bugcheck Analysis                                    *
    *                                                                            *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck F4, {3, fffffa800e2aeb30, fffffa800e2aee10, fffff80002f8b5d0}
    
    ----- ETW minidump data unavailable-----
    Probably caused by : hardware_disk
    
    Followup: MachineOwner
    
    All your dmp files are different so we'll go through it step by step:

    Update your Bios:
    BiosVersion = F6
    BiosReleaseDate = 05/16/2013
    http://uk.gigabyte.com/products/product-page.aspx?pid=4486#bios

    I notice your running an SSD please check for latest firmware:
    http://knowledge.seagate.com/articles/en_US/FAQ/207931en/?language=en_US

    Your missing a Service pack. Please update:
    http://www.microsoft.com/en-gb/download/details.aspx?id=5842
    Any problems try the readiness tool:
    http://www.microsoft.com/en-gb/download/details.aspx?id=20858

    Update your USB drivers:
    iusb3hcs.sys Fri Dec 21 14:42:25 2012
    https://downloadcenter.intel.com/default.aspx

    Update your Network drivers:
    Rt64win7.sys Thu Oct 25 10:20:09 2012
    http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false

    Update your sound drivers:
    RTKVHD64.sys Tue Feb 26 12:38:48 2013
    http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=14&PFid=24&Level=4&Conn=3&DownTypeID=3&GetDown=false

    If after updating the above your still seeing bsod then please run memtest86, it's entirely possible to have a bad stick in a new set:
    http://www.memtest.org/

    Post back with any new dmp files.
     
  4. Clayton Braun

    Clayton Braun New Member

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    Thank you for looking into this. I believe that I do have a bad stick. I got everything updated last night and got a BOSD immediately. I then started the process of using one stick of memory at a time and I believe I have figured out which stick is bad. With the single stick removed I have not gotten a BOSD in 11.5 hours. I left a Uplay game downloading last night to check it out. Not a single crash and it played the game this morning for two hours without a hiccup. So the must scientific test, but it is defiantly improving/fixed. Thanks again.
     
    kemical likes this.
  5. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

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    Thanks for updating your thread..:)
     

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