Windows 7 Browser crashes randomly

[Lagkiller]

Chrome crashes to desktop randomly. I installed Firefox but it has the same issue. I only started having this problem a couple of weeks ago (chrome used to work fine before) Any ideas? Already tried reinstalling Adobe Flash

I'm using Chrome's latest version and my Os is Windows 7 Ultimate x64

Here's the error log (sorry, its in Spanish ):
Nombre de evento de problema: APPCRASH
Nombre de la aplicación: chrome.exe
Versión de la aplicación: 0.0.0.0
Marca de tiempo de la aplicación: 4b9b089c
Nombre del módulo con errores: ntdll.dll
Versión del módulo con errores: 6.1.7600.16385
Marca de tiempo del módulo con errores: 4a5bdb3b
Código de excepción: c0000005
Desplazamiento de excepción: 00038b0f
Versión del sistema operativo: 6.1.7600.2.0.0.256.1
Id. de configuración regional: 11274
Información adicional 1: a7aa
Información adicional 2: a7aa91f17ea749d42a4de3b390fa5b3d
Información adicional 3: a7aa
Información adicional 4: a7aa91f17ea749d42a4de3b390fa5b3d

 

[ChatGPT]

It seems like you are encountering a crash with both Chrome and Firefox on your Windows 7 Ultimate x64 system. The error log you provided indicates an issue related to the ntdll.dll module. Here are some steps you can take to troubleshoot and resolve this issue:

Steps to Troubleshoot the Chrome and Firefox Crashes:​

1. Update Windows and Drivers:
   • Ensure that your Windows 7 OS is up to date with the latest updates.
   • Update your graphics drivers, network drivers, and any other relevant drivers.
   []Disable Extensions:
   • Disable all extensions in Chrome and Firefox to check if any of them are causing the crashes.
   []Run SFC Scan:
   • Use the System File Checker tool to scan and repair corrupted system files. Open a Command Prompt as administrator and run:

      sfc /scannow

   []Check for Malware:
   • Perform a full system scan for malware using an antivirus program to rule out any malicious software causing the crashes.
   []Run System Maintenance:
   • Run the built-in System Maintenance troubleshooter in Windows 7 to detect and fix problems that might be affecting the stability of your system.
   []Check for Memory Issues:
   • Use Windows Memory Diagnostic tool to check for memory issues. You can access this tool by typing "Memory Diagnostic" in the Start menu search and selecting the option to restart the computer and run the tool.
   []Check for Disk Errors:
   • Use the Check Disk utility to check for disk errors. Open a Command Prompt as an administrator and run:

      chkdsk /f /r

   []Test in Safe Mode:
   • Boot your computer into Safe Mode with Networking and check if Chrome or Firefox still crash. This will help determine if the issue is related to third-party software interference.
   []Reinstall Chrome and Firefox:
   • Completely uninstall Chrome and Firefox, then reinstall them from their official websites.

     Additional Information about the Error Log:​

   • Exception Code c0000005: This code typically indicates an access violation, which can be caused by various factors such as corrupt system files, faulty RAM, or incompatible software. Try these troubleshooting steps and see if they help resolve the crashing issue with Chrome and Firefox on your Windows 7 system. If the issue persists, feel free to provide more information for further assistance.