Hi I have had 4 BSOD events since December, which appear to occur when I close the laptop lid (where it would normally sleep it eventually goes off - I don't know this has happened until I return to it later!) This is what it says when I turn it back on: Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7600.2.0.0.256.48 Locale ID: 2057 Additional information about the problem: BCCode: 9f BCP1: 00000003 BCP2: 8550AB60 BCP3: 82D6BAE0 BCP4: 857ADB68 OS Version: 6_1_7600 Service Pack: 0_0 Product: 256_1 Unfortunately I cannot access the crash dump, and I am not proficient enough to follow the already published instructions on unlocking the administrator privileges! Is anyone here able to help me first access the administrator privileges and then get to the crash dump? I need it all in layman's terms! Thank you very much ps I was struggling to get my computer details on my profile, so here is a rundown Dell Vostro 3700 laptop, windows 7 professional, Intel Core i3 CPU M 370 @ 2.40GHz, 3GB RAM. I run avg anti-virus free edition. I have also noticed that windows media player is crashing a lot - I wonder if this is related?