BSoD after exiting Thief. Memory Management Error

kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#61
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1A, {41287, 30, 0, 0}

*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+45a45 )

Followup: MachineOwner
Hi,
Bugchecks include the above 1A (memory management) and Bugcheck 24 (NTFS issues). Also drivers are basically out of the ark. So try updating the drivers, run a chkdsk and if the bsod is still occuring test RAM using Memtest86.

System:
http://panam.gateway.com/product/default.aspx?modelId=3696

Drivers:
atikmdag.sys Thu Jan 13 02:49:26 2011: AMD GPU driver
http://support.amd.com/en-us/download/desktop?os=Windows 7 - 64
The above gives a choice of either a Whql or the latest beta driver.

EtronHub3.sys Thu Jun 30 07:03:02 2011: Etron USB3 driver.
http://www.station-drivers.com/inde...0-USB-3.0-Controler-Firmware-Version-3.0.3.4/
Click 'Telecharger' to download. These were difficult to find and I'm not 100% sure it's the right driver but try it and if no go come back as I have links for others.

Run the Intel driver update utility:
http://www.intel.com/p/en_US/support/detect

Rt64win7.sys Mon May 16 15:53:31 2011: Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet
http://www.realtek.com.tw/downloads...d=5&Level=5&Conn=4&DownTypeID=3&GetDown=false

RTKVHD64.sys Tue Nov 30 09:03:19 2010: Realtek High Definition Audio Function Driver
http://www.realtek.com.tw/downloads...=24&Level=4&Conn=3&DownTypeID=3&GetDown=false
I can see in the dump file that the audio driver was involved with at least one of the crashes so do make sure this is updated.

Run a chkdsk because of the Bugcheck 24:
http://www.howtogeek.com/howto/windows-vista/guide-to-using-check-disk-in-windows-vista/

Windows does have it's own memory testing app but it can often miss errors and the best app for the job is Memtest86. The latest version of which can be found here:
http://www.memtest.org/

To run Memtest86 you need to either burn a copy of it to disk or use a USB stick. If you look down the page you'll eventually find the latest version and it's associated downloads. If your burning to disk choose the pre-compiled iso zip. If your using a USB method then the corresponding download is the auto installer for a USB stick.
Once you have Memtest86 on the media you selected you'll then need to enter your bios and change the boot order so that the machine will boot from either the disk or stick you have Memtest86 on.
Run the test for at least 12hrs if possible unless it becomes clear that there is a issue. If there is a problem with the RAM you'll see the errors pop up in red so you can't miss them.
 


#62
Thanks for the response. I'll let him know once he gets on.
 


#63
Ah damn I got another bsod but this time I couldn't catch what it was. I literally just turned off my computer and went to turn off my audio devices and I saw that I blue screened. Files are attached as needed :(
 


Attachments

kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#64
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 19, {22, 50000, 0, 0}

Probably caused by : win32k.sys ( win32k!XEPALOBJ::vUnrefPalette+a8 )

Followup: MachineOwner
Hi,
you had two dump files in the zip although dated some weeks apart. The older dump file blamed the C-Media driver we were discussing a few posts ago. The dump file above is a little vague however although I can see skype was involved somewhere but probably not the culprit. I would suggest trying the driver verifier but before you do what actually happened about the C-media driver? Did you eventually replace it with the one I posted or no?
 


#65
No I didn't. Haven't had any problems since. Until now which you said might of been caused by skype.
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#66
I did say it probably wasn't the culprit but no matter. I guess the best course of action is see if the bsod's persist. If they do please post the new dump files and depending on what they say run the verfifier...
 


#67
Hey I have a different question. Ever sine I first bought and assembled my computer it ran fine. But ever since about a month ago just playing a game alone will prompt me to switch out of windows aero theme. Just now while watching anime I had it switch to basic. Nothing has been running at all besides one screen with a stream open on twitch and the other watching anime. Any idea what could cause this possibly? I have a Samsung 840 evo and I heard that it has a bug with losing speed over time. Could that be causing it at all? I thought that the reason windows switched was because it was running out of resources to run that theme, mostly Vram?
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#68
First regarding the Evo. I have one too and if you make sure it's updated to the latest firmware it get's around the losing speed part also it has an advanced 'Trim' which re-sorts the data. You only need to run this like once a month:
trim.jpg


Regarding the loss of Aero. I'm pretty sure that when gaming it gets turned off so if you alt-Tab out of the game and can't see it you know why.
 


#69
Thanks for the firmware I'll install it once I get home. But the problem is that Windows will tab me out of the game and ask me to switch.
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#70
#71
I have no luck updating the firmware right now. It's giving me an error :/ http://www.tomshardware.com/answers/id-1853857/samsung-840-evo-firmware-update-ext0bb0q.html I've tried using the best solution in this but it doesn't work for me. I heard that AMD chipset drivers aren't supported or is that a rumor? Any ideas?
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#72
Hmm.... If anything I would have thought it was perhaps more to do with the fact that your running windows 7 which isn't so SSD friendly but I could be wrong. As for incompatible AMD chipset drivers I haven't heard about that so don't know.

Are you running in AHCI mode?

Are you running the latest version of Magician software (I think this is crucial for this firmware update)?

When you installed the Magician software did you install as administrator?
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#74
Have you tried just downloading the firmware update itself? Also is the magician software the latest version (4.6)?
 


#75
http://puu.sh/iHkHG/8477a46c95.png
Yea it's 4.6. Could the problem be because I have the drives set to basic? Or does that not have any effect at all?
I'll try downloading the firmware alone.
 


#76
For the firmware update, I understand it's an ISO. Should I just mount it and then run it for it to update or do I have to use it as a boot drive etc..?
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#78
For the firmware update, I understand it's an ISO. Should I just mount it and then run it for it to update or do I have to use it as a boot drive etc..?
To be honest I've never had to update my SSD this way so am unsure. I'd burn it to disk then if need be try booting from the disk.

May i ask when was the last time you did a clean install of Windows 7? I notice from your screenshot that you also use torrents which I'm sure your aware has it's associated risks..
 


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