BSOD at each login, can only use laptop in safemode

psb

New Member
#1
Would be grateful for any help! Happy holidays!!

Windows 7 Home Premium SP1
ASUS Notebook
Pentium Dual core T4500 @ 2.30 Ghz
4GB RAM
64-bit OS
Norton AV


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 1e
BCP1: FFFFFFFFC0000005
BCP2: FFFFFA80058FA3EF
BCP3: 0000000000000000
BCP4: 000000007EFA003C
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
 


Attachments

kemical

Windows Forum Admin
Staff member
Premium Supporter
#2
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {ffffffffc0000005, fffffa80058ee3ef, 0, 7efa003c}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+487ed )

Followup: MachineOwner
Hi,
nearly all your dmp files are the same. Looking through your dmp files I noticed this:

avgtpx64.sys Thu Aug 29 08:25:58 2013
Driver for AVG Secure Search

ehdrv.sys Wed Mar 07 14:33:42 2012
Eset AV

Plus you say above your running Norton too.. This could well be your issue and removing all anti virus applications and then installing an AV app could be the way to go..

AVG removal tool: http://www.avg.com/gb-en/utilities

Eset removal tool: http://www.techsupportall.com/eset-removal-tool-eset-uninstaller-tool-direct-download/

Norton removal tool: https://support.norton.com/sp/en/uk/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us

Remove all av products and then run an admin cmd prompt. You can do this by finding cmd prompt in the start menu, right click on it, properties and run as admin. Type:
sfc /scannow
Press enter and await results.
Install MSE whilst testing system:
http://www.microsoft.com/en-gb/security/pc-security/mse.aspx
 


psb

New Member
#3
Thanks for getting back to me so quickly. Unfortunately the problem is still there. The scan shows "Resource Protection did not find any integrity violations. I am attaching the new dump file. Would welcome any further suggestions. Thanks!!
 


Attachments

kemical

Windows Forum Admin
Staff member
Premium Supporter
#4
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {ffffffffc0000005, fffffa8005926610, 0, 7fffffa8000}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+487ed )

Followup: MachineOwner
0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx

Hi,

please download memtest86 and test. There is a reference to memory contained in the dmp file so it's always worth checking.
http://www.memtest.org/

Please run a chkdsk too. This guide is for vista but is pretty much the same method:
http://windows.microsoft.com/en-gb/windows-vista/check-your-hard-disk-for-errors
 


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