- Thread Author
-
- #1
Would be grateful for any help! Happy holidays!!
Windows 7 Home Premium SP1
ASUS Notebook
Pentium Dual core T4500 @ 2.30 Ghz
4GB RAM
64-bit OS
Norton AV
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 1e
BCP1: FFFFFFFFC0000005
BCP2: FFFFFA80058FA3EF
BCP3: 0000000000000000
BCP4: 000000007EFA003C
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Windows 7 Home Premium SP1
ASUS Notebook
Pentium Dual core T4500 @ 2.30 Ghz
4GB RAM
64-bit OS
Norton AV
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 1e
BCP1: FFFFFFFFC0000005
BCP2: FFFFFA80058FA3EF
BCP3: 0000000000000000
BCP4: 000000007EFA003C
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Solution
kemical
Essential Member
- Joined
- Aug 28, 2007
- Messages
- 36,176
Code:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 1E, {ffffffffc0000005, fffffa80058ee3ef, 0, 7efa003c}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+487ed )
Followup: MachineOwnerHi,
nearly all your dmp files are the same. Looking through your dmp files I noticed this:
avgtpx64.sys Thu Aug 29 08:25:58 2013
Driver for AVG Secure Search
ehdrv.sys Wed Mar 07 14:33:42 2012
Eset AV
Plus you say above your running Norton too.. This could well be your issue and removing all anti virus applications and then installing an AV app could be the way to go..
AVG removal tool: Link Removed
Eset removal tool: http://www.techsupportall.com/eset-removal-tool-eset-uninstaller-tool-direct-download/
Norton removal tool: https://support.norton.com/sp/en/uk/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us
Remove all av products and then run an admin cmd prompt. You can do this by finding cmd prompt in the start menu, right click on it, properties and run as admin. Type:
sfc /scannow
Press enter and await results.
Install MSE whilst testing system:
Link Removed
- Thread Author
-
- #3
Thanks for getting back to me so quickly. Unfortunately the problem is still there. The scan shows "Resource Protection did not find any integrity violations. I am attaching the new dump file. Would welcome any further suggestions. Thanks!!
kemical
Essential Member
- Joined
- Aug 28, 2007
- Messages
- 36,176
Code:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 1E, {ffffffffc0000005, fffffa8005926610, 0, 7fffffa8000}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+487ed )
Followup: MachineOwner0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx
Hi,
please download memtest86 and test. There is a reference to memory contained in the dmp file so it's always worth checking.
http://www.memtest.org/
Please run a chkdsk too. This guide is for vista but is pretty much the same method:
http://windows.microsoft.com/en-gb/windows-vista/check-your-hard-disk-for-errors