BSOD During Video Playback

#1
Hello,
I have a practically brand new PC, I finished building it in August, and everything was fine until today I got the BSOD twice while trying to watch videos that were saved on my hard drive. Norton 360 and windows both found no issues after either crash and I would like to resolve the problem before it worsens. Thanks
 


#2
Hello,
I have a practically brand new PC, I finished building it in August, and everything was fine until today I got the BSOD twice while trying to watch videos that were saved on my hard drive. Norton 360 and windows both found no issues after either crash and I would like to resolve the problem before it worsens. Thanks
 


Attachments

#3
Here are the crash logs. I don't know why it didn't upload to the first post like I told it to.
 


Attachments

kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#4
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {0, 2, 1, fffff80002e88c3f}

*** WARNING: Unable to verify timestamp for SYMNETS.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMNETS.SYS
Probably caused by : NETIO.SYS ( NETIO!WfpExpireEntryLru+17 )

Followup: MachineOwner
Hi,
both dump files blamed Norton AV as the probable cause and Norton is well known in debugging circles for causing issues. Please remove using this tool:
https://support.norton.com/sp/en/uk/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us

Try running MSE in it's place:
http://windows.microsoft.com/en-GB/windows/security-essentials-download
 


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