BSOD During Video Playback

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by heath3779, Nov 7, 2014.

  1. heath3779

    heath3779 New Member

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    Hello,
    I have a practically brand new PC, I finished building it in August, and everything was fine until today I got the BSOD twice while trying to watch videos that were saved on my hard drive. Norton 360 and windows both found no issues after either crash and I would like to resolve the problem before it worsens. Thanks
     
  2. heath3779

    heath3779 New Member

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    Hello,
    I have a practically brand new PC, I finished building it in August, and everything was fine until today I got the BSOD twice while trying to watch videos that were saved on my hard drive. Norton 360 and windows both found no issues after either crash and I would like to resolve the problem before it worsens. Thanks
     

    Attached Files:

  3. heath3779

    heath3779 New Member

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    Here are the crash logs. I don't know why it didn't upload to the first post like I told it to.
     

    Attached Files:

  4. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

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    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck A, {0, 2, 1, fffff80002e88c3f}
    
    *** WARNING: Unable to verify timestamp for SYMNETS.SYS
    *** ERROR: Module load completed but symbols could not be loaded for SYMNETS.SYS
    Probably caused by : NETIO.SYS ( NETIO!WfpExpireEntryLru+17 )
    
    Followup: MachineOwner
    
    Hi,
    both dump files blamed Norton AV as the probable cause and Norton is well known in debugging circles for causing issues. Please remove using this tool:
    https://support.norton.com/sp/en/uk/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us

    Try running MSE in it's place:
    http://windows.microsoft.com/en-GB/windows/security-essentials-download
     

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