Windows 7 BSOD from watching videos and browsing.

[Azunkru]

Hello,

I started getting BSOD a couple months ago. It occurred as I was watching a youtube video. It only happened once during the month so I thought it wouldn't be a big deal. And then throughout the past month I started getting it once a week and then every other day. Now I don't even get BSOD anymore. When I'm just browsing around my screen just freezes for a few seconds then becomes filled with coloured pixels covering my screen and then my screen just turns off but my laptop is still on. I'm not a tech savy person so I don't know what to do. I also have been running CCleaner so I realized it has deleted past dmp files so I hope these current ones will help.

 

[Azunkru]

Yeah there is something really wrong. My screen freezes, colours flash all over my screen and then screen turns off and I have to force restart. This happened 3 times today. 1 from watching a video, another from watching someone streaming, and another from play a game.

More dmp files were created.

Thanks in advance to who ever can help me out with this.

 

[GeneralHiningII]

Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
[/FONT][FONT=verdana]Debug session time: Sat Nov 10 17:06:03.891 2012 (UTC + 11:00)[/FONT]
[FONT=verdana]System Uptime: 0 days 2:19:00.171[/FONT]
[FONT=verdana]BugCheck 116, {fffffa80099144e0, fffff880042ca2ec, 0, 2}[/FONT]
[FONT=verdana]*** WARNING: Unable to verify timestamp for atikmpag.sys[/FONT]
[FONT=verdana]*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys[/FONT]
[FONT=verdana]Probably caused by : atikmpag.sys ( atikmpag+72ec )[/FONT]
[FONT=verdana]BUGCHECK_STR:  0x116[/FONT]
[FONT=verdana]PROCESS_NAME:  System[/FONT]
[FONT=verdana]¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``[/FONT]
[FONT=verdana]
[/FONT]

atikmpag.sys is AMD's video driver for their graphics cards. (Yeah, that's right, AMD's drivers FAILED - ONE MORE WIN FOR nVidia)

I'm not entirely sure how to install/uninstall AMD drivers, but there should be instructions here: Link Removed

There are 4 drivers you should uninstall - they have been known to cause BSODs, and they're outdated.

i) USB 3.0 Controller Drivers
http://www.carrona.org/drivers/driver.php?id=nusb3hub.sys
Link Removed
the USB 3.0 drivers have been known to cause BSODs in the past, so uninstall them or update them to the latest version.

ii) Unkown Driver - probably your CD Driver
http://www.carrona.org/drivers/driver.php?id=rikvm_9EC60124.sys
This has been known to cause BSODs as well, so uninstall it.

iii) Hotspot Shield Driver
http://www.carrona.org/drivers/driver.php?id=hssdrv6.sys
Hotspot Shield Drivers - also known BSOD causers. I don't know why you have this either, a decent Antivirus software could protect your system well enough - more on AV software later.

iv) Anchorfree Driver (related to the Hotspot Shield Driver)
http://www.carrona.org/drivers/driver.php?id=taphss.sys
Uninstall your Hotspot Shield Driver, device, whatever is related to it. I'll give you a link to a free antivirus software that's reliable.

Antivirus software: Microsoft Security Essentials - Microsoft Windows
Microsoft Security Essentials is a trusted Antivirus program, so no worries on that.

Outdated/Dangerous drivers:

http://www.carrona.org/drivers/driver.php?id=PCTCore64.sys
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Your antivirus software (PCTools), uninstall it and install microsoft security essentials.

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Those are all the outdated drivers.

The process for solving a BSOD - Test 3rd Party Drivers (which is what I just did), Test Hardware, then test Windows Drivers.
This is the 3rd Party Drivers section.

 

[usasma]

Just my 2¢ :

Instructions for installing ATI drivers: Link Removed

Un-install HotSpotShield - it is known to cause BSOD's on Win7 systems.

USB 3.0 drivers date from 2010 - this version is known to cause BSOD's also. Please update to 2011/2012 version

Adobe file system driver dates from 2008 - un-install Adobe products (install updated versions if you want to continue using them).

Analysis:
The following is for informational purposes only.

[FONT=lucida console]**************************Sat Nov 10 01:06:03.891 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\111012-72868-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 2:19:00.171[/B]
BugCheck Code: [B]BugCheck 116, {fffffa80099144e0, fffff880042ca2ec, 0, 2}[/B]
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by :[B]atikmpag.sys ( atikmpag+72ec )[/B]
BugCheck Info: [B]VIDEO_TDR_FAILURE (116)[/B]
Arguments: 
Arg1: fffffa80099144e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff880042ca2ec, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]X64_0x116_IMAGE_atikmpag.sys[/B]
CPUID:        "Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz"
MaxSpeed:     2300
CurrentSpeed: [B]2294[/B]
  BIOS Version                  R0242V2
  BIOS Release Date             09/22/2011
  Manufacturer                  Sony Corporation
  Product Name                  VPCCB15FD
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Nov  9 22:41:41.404 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\110912-62977-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 2:45:32.684[/B]
BugCheck Code: [B]BugCheck 116, {fffffa800427f4e0, fffff8800427e2ec, 0, 2}[/B]
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by :[B]atikmpag.sys ( atikmpag+72ec )[/B]
BugCheck Info: [B]VIDEO_TDR_FAILURE (116)[/B]
Arguments: 
Arg1: fffffa800427f4e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800427e2ec, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]X64_0x116_IMAGE_atikmpag.sys[/B]
CPUID:        "Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz"
MaxSpeed:     2300
CurrentSpeed: [B]2294[/B]
  BIOS Version                  R0242V2
  BIOS Release Date             09/22/2011
  Manufacturer                  Sony Corporation
  Product Name                  VPCCB15FD
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Nov  9 19:07:26.447 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\110912-25443-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 5:27:00.727[/B]
BugCheck Code: [B]BugCheck 116, {fffffa8007d344e0, fffff88000c072ec, 0, 2}[/B]
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by :[B]atikmpag.sys ( atikmpag+72ec )[/B]
BugCheck Info: [B]VIDEO_TDR_FAILURE (116)[/B]
Arguments: 
Arg1: fffffa8007d344e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88000c072ec, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]X64_0x116_IMAGE_atikmpag.sys[/B]
CPUID:        "Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz"
MaxSpeed:     2300
CurrentSpeed: [B]2294[/B]
  BIOS Version                  R0242V2
  BIOS Release Date             09/22/2011
  Manufacturer                  Sony Corporation
  Product Name                  VPCCB15FD
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/FONT]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

[FONT=lucida console]**************************Sat Nov 10 01:06:03.891 2012 (UTC - 5:00)**************************
[COLOR=RED][B]adfs.SYS                    Thu Jun 26 16:52:37 2008 (48640195)[/B][/COLOR]
GEARAspiWDM.sys             Mon May 18 08:17:04 2009 (4A1151C0)
[COLOR=RED][B]ArcSoftKsUFilter.sys        Mon May 25 04:27:31 2009 (4A1A5673)[/B][/COLOR]
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
[COLOR=RED][B]taphss.sys                  Tue Sep 15 15:58:23 2009 (4AAFF1DF)[/B][/COLOR]
SFEP.sys                    Fri Nov 27 00:39:13 2009 (4B0F6601)
RtHDMIVX.sys                Tue Jan 26 22:04:58 2010 (4B5FAD5A)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
pctDS64.sys                 Thu Jun  3 22:06:38 2010 (4C085FAE)
pctEFA64.sys                Fri Jul 16 00:45:25 2010 (4C3FE3E5)
SynTP.sys                   Thu Aug 12 23:19:24 2010 (4C64B9BC)
iaStor.sys                  Mon Sep 13 21:23:32 2010 (4C8ECE94)
L1C62x64.sys                Mon Sep 27 02:36:23 2010 (4CA03B67)
[COLOR=RED][B]nusb3hub.sys                Thu Sep 30 00:00:03 2010 (4CA40B43)[/B][/COLOR]
[COLOR=RED][B]nusb3xhc.sys                Thu Sep 30 00:00:03 2010 (4CA40B43)[/B][/COLOR]
HECIx64.sys                 Tue Oct 19 19:33:43 2010 (4CBE2AD7)
rimssne64.sys               Wed Oct 20 21:33:06 2010 (4CBF9852)
NETwNs64.sys                Tue Nov  9 06:16:31 2010 (4CD92D8F)
PCTCore64.sys               Wed Dec  8 16:22:19 2010 (4CFFF70B)
risdsnxc64.sys              Fri Dec 17 07:45:48 2010 (4D0B5B7C)
atikmpag.sys                Thu Jan 27 05:51:54 2011 (4D414E4A)
atikmdag.sys                Thu Jan 27 06:21:32 2011 (4D41553C)
rikvm_9EC60124.sys          Wed Mar 16 04:30:49 2011 (4D807539)
RTKVHD64.sys                Tue Dec 13 05:24:54 2011 (4EE727F6)
[COLOR=RED][B]hssdrv6.sys                 Mon May 14 19:06:22 2012 (4FB18FEE)[/B][/COLOR]
MpFilter.sys                Thu Aug 23 19:03:14 2012 (5036B6B2)
point64.sys                 Tue Sep 18 06:18:08 2012 (50584A60)
dc3d.sys                    Tue Sep 18 06:18:24 2012 (50584A70)
[/FONT]

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[Azunkru]

Hello, I've reinstalled my amd driver, uninstalled HotSpot Shield, and PCTools.

I'm slowly making my way through the list of updates; its just taking me a while because I don't have a lot time to spare. So far I haven't been getting BSOD or coloured pixel crashes but that's mainly because I haven't tried watching any videos

I've updated these drivers:
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A couple drivers I'm having trouble updating is the Link Removed because it's telling me to buy the product and updating Link Removed
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I'm having trouble navigating the website finding which one to download.

 

[GeneralHiningII]

If it tells you to buy the product, then uninstall it first and see if that works (I'd rather have no video editing software but a working computer, instead of the other way around).


As for the USB 3.0 issues, I'm not sure which product/device you're using, so perhaps try updating your motherboard and chipset drivers? (ie: if you have an ASUS motherboard, go to ASUS's driver page and download the correct drivers for your motherboard and chipset) (if you have a computer from HP/Dell/Acer etc., go to their site and download the correct drivers)

IF you're not sure what products you're using:
Start > QuickSearch “DeviceManager”
or
Start > Control Panel >View by: Large Icons > Device Manager.
On Device Manager, expand the tab labelled "Universal Serial Bus controllers". To update the drivers for these devices:

Option A.
1. Double-click the device/s for the USB Controllers (on Device Manager).
2. Open the Tab labelled "Driver".
3. Click "Update Driver".
4. Let Windows automatically search for and driver updates.
Notes: Normally Windows won't detect the latest drivers for the device, but it's worth a shot.

Option B.
1. Record the names of the devices.
2. Google the device name.
3. Try find an update.
Notes: Get updates from the actual manufacturer site, 3rd Party Site Drivers can contain viruses.

Option C.
1. Record the names of the devices.
2. Post back to this thread with the list.
3. Ask NICELY for us to find driver updates for you.
4. Wait patiently for an answer.
Notes: Our driver search can be slow, and may not always be accurate, but it saves you time and effort.

 

[usasma]

Try updating the USB 3.0 device with this driver: Sony eSupport - VPCCB15FD - Drivers & Software
I'll "fix" the entries in the DRT regarding this - the only way to get drivers from them (that I've found) is to register. And that's not how the Driver Reference Table is designed (it's supposed to be relatively easy). In short it'll now suggest that you get the drivers from the OEM (Sony).

ArcSoft stuff likely came pre-installed on your Sony. Un-install it as the General suggests. If you need the software back, contact Sony about how to get a copy (it's likely somewhere in the downloads pages for your model).