BSOD when watching videos

Discussion in 'Windows 10 Blue Screen of Death (BSOD)' started by krskiff, Jan 17, 2016.

  1. krskiff

    krskiff New Member

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    I recently built myself a computer, bought Windows 8.1, and immediately upgraded to Windows 10. I checked my GPU drivers, my monitor drivers, and (for my mental peace) my motherboard drivers. All are up to date.

    However, I encounter a BSOD:
    - When viewing a youtube video in fullscreen
    - When viewing a video in VLC media player in either windowed fullscreen or true fullscreen
    EDIT - When viewing a video in VLC in a windowed mode (though it takes quite a while for a BSOD to occur in this instance)
    I sometimes encounter a BSOD:
    - In normal browsing sessions in Google Chrome
    I never encounter a BSOD:
    - When playing a fullscreen video game, whether resource-intensive or not
    - At any other time
    When I encounter a BSOD, it is not immediate. Sometimes it happens within five minutes. Sometimes it may take up to twenty minutes. Those are approximate values, by the way. I haven't actually timed the thing.

    Do you have any suggestions? I appreciate any assistance.
     

    Attached Files:

    #1 krskiff, Jan 17, 2016
    Last edited: Jan 17, 2016
  2. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

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    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 109, {a3a00f58b6a7eaa9, b3b71bdf09297cc2, 6, 18}
    
    Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
    
    Followup: MachineOwner
    
    Reference
    Hi,
    as you can see from the above cause i posted this bugcheck can be caused by a number of things. Unfortunately not much was revealed by the dump file as to which possible cause it may be. I checked through your drivers and one or two are a little old or possible suspects:


    athuwbx.sys Wed Nov 20 03:43:49 2013: Atheros AR9271 USB Wireless LAN. I checked for updates but only Windows 7 drivers are available for this driver. Is this something you've added because your moBo has a Intel network chip? If it's no longer used I'd remove it or re-install it using compatibility mode.

    iaStorA.sys Fri Apr 04 00:00:05 2014: Intel RST (Rapid Storage Technology) driver
    A later version is on your motherboard website:
    GIGABYTE - Motherboard - Socket 1150 - GA-Z97X-SLI (rev. 1.0)

    RTKVHD64.sys Wed May 28 13:17:12 2014: Realtek HD Audio driver. A later verios is on the motherboard support site:
    GIGABYTE - Motherboard - Socket 1150 - GA-Z97X-SLI (rev. 1.0)


    File scans
    Right click on the Start menu icon and from the revealed list choose 'admin command prompt'. Type:
    sfc /scannow
    press enter and await results

    In the same command prompt and after the above scan has finished type:
    dism /online /cleanup-image /restorehealth
    Press enter and await results (longer this time).

    If the first scan found files it could not repair but the second scan is successful, run the first scan again using the same command prompt box and this time it should repair the files found.

    If the bsod continues then you'll need to test your RAM. Windows does have a memory testing app but it can miss errors and the best app for the job is Memtest86.
    If you open the link below you'll see you can run Memtest86 in two ways. You can either burn it to disk or install it onto a USB drive it's entirely up to you. You'll then need to enter the bios to change the boot order so you can boot from either the Disk or USB stick you have Memtest86 on.
    You must test for at least 12 hours unless it becomes obvious there is a problem straight away (you'll see errors outlined in red.
    Memtest86+ - Advanced Memory Diagnostic Tool

    Post any new dump files






     
  3. krskiff

    krskiff New Member

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    I use this USB wireless adapter because I can't do ethernet. I can't imagine that it is causing the problem.

    I downloaded the latest versions of these drivers. The problem still exists.

    I did this, and both commands ran successfully with no errors.

    I tested my RAM using Memtest86. No errors.

    Frankly, I am at a loss of what to do. I tried to watch a video tonight (Despicable Me, VLC media player, fullscreen), and it lasted 5 minutes before giving me the completely dark blue screen. I currently have an open thread over at the AMD forums to see if the issue is with my GPU. Currently no one has replied to that thread (go figure).

    I attached my new dump file.

    Thanks for your assistance so far.
     

    Attached Files:

  4. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

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    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 109, {a3a00f58b6a7eaa9, b3b71bdf09297cc2, 6, 18}
    
    Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
    
    Followup: MachineOwner
    
    As it's a driver originally for Windows 7 I would still install it under compatibility mode.

    Let's try running the driver verifier. This will, at start up, stress each driver in turn and see if bsod's. Usually the offending driver will be named in the resulting dump files. It's extremely important you first create a recovery disk/usb as the verifier can sometimes induce a bsod loop at start up. If this occurs you will need the recovery disk/usb to boot into safe mode to turn it off.
    Verifier:
    How do I fix a Blue Screen in Windows using Driver Verifier?

    Recovery
    Creating a recovery drive - Windows Help -
     
  5. krskiff

    krskiff New Member

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    Okay, so I have narrowed down the problem to either my GPU, the drivers for my GPU, or windows 10.

    I uninstalled all my GPU drivers, leaving me with the default integrated graphics. I ran a video on that and got no blue screens, no graphics hiccups whatsoever. I also disabled Windows from autoupdating my graphics drivers.

    I reinstalled the newest version of the AMD drivers for my computer and after playing video, I got the blue screen again. I am very pissed off right now, to be honest. I can't figure out if Windows 10 is screwing up (which is entirely possible and not altogether unlikely), or if I got a bad GPU and I need to send it back, which is another whole round of headaches.

    How safe is running the driver verifier?
     
  6. kemical

    kemical Windows Forum Admin
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    Try running the Display driver uninstaller as this removes previous bit's and bob's left behind by previous installs:
    Display Driver Uninstaller (DDU) V15.7.3.1 Released. - Wagnardmobile Forum

    I see your running an R9 390 card, what PSU (make and model) do you currently have?

    Is it possible for you to try the gpu in a friends machine?

    Running driver verifier is safe as long as you follow my advice that i posted above. As it can sometimes cause a bsod loop on start up you need to first create a Recovery disk/USB so that you boot from it, enter safe mode and turn off the verifier. All the links are posted above.

    Oh and please post any new dump files.
     
  7. krskiff

    krskiff New Member

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    Power Supply: EVGA Supernova 850 B2, 850 W. It's not possible for me to try the GPU in a friend's machine, unfortunately.

    I ran the driver verifier and got stuck in a BIOS/blue screen loop. I was able to use my recovery USB to get out of it, thankfully. So that's a dead end. I went ahead and attached the dump files.

    Thanks for the driver verifier tip. Too bad it didn't work.
     

    Attached Files:

  8. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

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    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck C4, {2000, fffff800c1b34d21, 0, 0}
    
    *** WARNING: Unable to verify timestamp for CLVirtualDrive.sys
    *** ERROR: Module load completed but symbols could not be loaded for CLVirtualDrive.sys
    Probably caused by : CLVirtualDrive.sys ( CLVirtualDrive+4d21 )
    
    Followup: MachineOwner
    
    Hi,
    well it looks like the verifier did work after all as it has indeed caught a driver (which is what the above Bugcheck means). I'm so glad you made the Recovery drive, it certainly does make life easier..
    Anyhoo the driver in question is this:

    CLVirtualDrive.sys Mon Dec 26 13:26:47 2011: Cyberlink virtual device driver. Please either update or remove:
    Customer Support - Updates | CyberLink

    If the machine still bsod's then it might be worth running the verifier again but see how you go. Please post any new dump files.
     

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