Windows 7 BSOD - IDSvia64.sys

[RockStar1965]

BSOD - IDSvia64.sys - Help Please

Hello All,

I have a

ASUS P8Z86-V PRO/GEN3 Motherboard
ASUS GTX 580 ENGTX580 DCII/2DIS/1536MD5
Processor Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz
16 GB RAM
OCZ Agility3, bios 2.15 (Updated) SSD Boot
Western Digital WD2002FAEX 2TB Drive
Western Digital WD30EZRX 3 TB Drive
3 Raided Western Digital 2TB = 5.5 TB Raid Drive

Built the machine to run as a media server and for Battlefield 3

About two months ago I started to get plagued with BSOD

I attached my dmp files.

It seems it has something to do with the anti-virus, but I removed Norton 360 ver 4 and replaced it with Norton Security 2012 hoping this would resolve it.

If I restore my machine back to Jan 3 2012, the problem seem to go away, but then after I do my updates, it comes back.

It almost seems that when I am running Uttorent and IE8 is when I notice it most, but I am unsure.

Any help would be greatly appriciated.

Douglas

 

[RockStar1965]

Zipped the files in the previous thread

 

[RockStar1965]

Hello again,

Here is a complete report zipped.

Please any help,

I have replaced the SSD, no change, switched to HDD, no change.

Upgraded Norton, no change.

Tried the last seven Nivida drivers, no change.

All I know is two months age this system ran for almost nine months without a failure type reboot.

Gaming system $10 anyone lol...
Douglas

 

[Elmer]

Hi RockStar1965 and Welcome to The Forum.

STOP 0x00000019: BAD_POOL_HEADER
Usual causes: Device driver

Your latest dump file lists IDSvia64.sys as the probable cause.
This is a Norton Internet Security file.
Old and incompatible drivers can and do cause issues with Windows 7, often giving false error codes.
Random stop codes can often indicate hardware issues.


As a Priority:

Norton is known to be a cause of BSOD's on many Windows 7 systems. I suggest that you uninstall Norton using the Link Removed in Safe Mode. Download Blue Screen friendly Link Removed due to 404 Error as its replacement. Make sure Windows firewall is enabled!

sptd.sys Sun Oct 11 21:55:14 2009 The sptd.sys driver is notorious for causing BSOD's with Windows 7. It's a driver used and installed along with Daemon Tools and Alcohol 120 which you'll also have to uninstall.
Then use the correct (32bit or 64bit) download from Link Removed to uninstall the SPTD.SYS driver.
Make sure to select the uninstall button! DO NOT SELECT INSTALL!!


Bugcheck Analysis:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 19, {20, fffffa801fc53000, fffffa801fc53420, 4420000}

Unable to load image \??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\Definitions\IPSDefs\20120330.002\IDSvia64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for IDSvia64.sys
*** ERROR: Module load completed but symbols could not be loaded for IDSvia64.sys
Probably caused by : IDSvia64.sys ( IDSvia64+3637b )

Followup: MachineOwner

Drivers:

fffff880`05800000 fffff880`0583e000   1394ohci 1394ohci.sys Sat Nov 20 10:44:56 2010 (4CE7A6A8)
fffff880`01800000 fffff880`01845000   a3xkjyi1 a3xkjyi1.SYS Tue Jul 14 22:12:55 2009 (4A5CF4D7)
fffff880`01034000 fffff880`0108b000   ACPI     ACPI.sys     Sat Nov 20 09:19:16 2010 (4CE79294)
fffff880`077a9000 fffff880`077c1000   adfs     adfs.SYS     Mon Nov 03 16:48:14 2008 (490F2B4E)
fffff880`077c1000 fffff880`07800000   afcdp    afcdp.sys    Fri Sep 11 17:19:38 2009 (4AAA789A)
fffff880`0480a000 fffff880`04893000   afd      afd.sys      Wed Dec 28 03:59:20 2011 (4EFA9418)
fffff880`0584e000 fffff880`05864000   AgileVpn AgileVpn.sys Tue Jul 14 01:10:24 2009 (4A5BCCF0)
fffff880`01187000 fffff880`01188e00   AiChargerPlus AiChargerPlus.sys Mon Nov 08 06:48:26 2010 (4CD79D3A)
fffff880`01600000 fffff880`0160b000   amdxata  amdxata.sys  Fri Mar 19 16:18:18 2010 (4BA3A3CA)
fffff880`059a7000 fffff880`059ad000   AsIO     AsIO.sys     Tue Aug 24 02:53:02 2010 (4C7325FE)
fffff880`06a84000 fffff880`06aa8000   asmthub3 asmthub3.sys Wed Sep 14 08:36:19 2011 (4E705973)
fffff880`0fc00000 fffff880`0fc64000   asmtxhci asmtxhci.sys Wed Sep 14 08:36:09 2011 (4E705969)
fffff880`059a0000 fffff880`059a7000   AsUpIO   AsUpIO.sys   Tue Aug 03 03:47:59 2010 (4C57835F)
fffff880`06aa8000 fffff880`06ab6000   ASUSFILTER ASUSFILTER.sys Tue Sep 20 16:46:33 2011 (4E78B559)
fffff880`05aa1000 fffff880`05aa5580   asusgsb  asusgsb.sys  Thu Sep 27 14:14:50 2007 (46FBACCA)
fffff880`08abf000 fffff880`08aca000   asyncmac asyncmac.sys Tue Jul 14 01:10:13 2009 (4A5BCCE5)
fffff880`017c0000 fffff880`017c9000   atapi    atapi.sys    Tue Jul 14 00:19:47 2009 (4A5BC113)
fffff880`017c9000 fffff880`017f3000   ataport  ataport.SYS  Sat Nov 20 09:19:15 2010 (4CE79293)
fffff880`05bf6000 fffff880`05bffa00   ATKDispLowFilter ATKDispLowFilter.sys Wed May 14 04:03:13 2008 (482A5671)
fffff960`00860000 fffff960`008c1000   ATMFD    ATMFD.DLL    unavailable (00000000)
fffff880`010f3000 fffff880`010ff000   BATTC    BATTC.SYS    Tue Jul 14 00:31:01 2009 (4A5BC3B5)
fffff880`051ea000 fffff880`051f1000   Beep     Beep.SYS     Tue Jul 14 01:00:13 2009 (4A5BCA8D)
fffff880`05881000 fffff880`059a0000   BHDrvx64 BHDrvx64.sys Sat Feb 11 03:28:02 2012 (4F35E042)
fffff880`054b0000 fffff880`054c1000   blbdrive blbdrive.sys Tue Jul 14 00:35:59 2009 (4A5BC4DF)
fffff880`076d4000 fffff880`076f2000   bowser   bowser.sys   Wed Feb 23 04:55:04 2011 (4D649328)
fffff880`01012000 fffff880`0101d000   btath_bus btath_bus.sys Thu Jun 24 07:17:43 2010 (4C22F887)
fffff880`01a5e000 fffff880`01a8c000   ccSetx64 ccSetx64.sys Fri Nov 04 22:05:25 2011 (4EB461A5)
fffff960`00730000 fffff960`00757000   cdd      cdd.dll      unavailable (00000000)
fffff880`04e00000 fffff880`04e2a000   cdrom    cdrom.sys    Sat Nov 20 09:19:20 2010 (4CE79298)
fffff880`00d02000 fffff880`00dc2000   CI       CI.dll       Sat Nov 20 13:12:36 2010 (4CE7C944)
fffff880`01e00000 fffff880`01e30000   CLASSPNP CLASSPNP.SYS Sat Nov 20 09:19:23 2010 (4CE7929B)
fffff880`00ca4000 fffff880`00d02000   CLFS     CLFS.SYS     Tue Jul 14 00:19:57 2009 (4A5BC11D)
fffff880`018fb000 fffff880`0196d000   cng      cng.sys      Thu Nov 17 04:23:17 2011 (4EC48C35)
fffff880`010ea000 fffff880`010f3000   compbatt compbatt.sys Tue Jul 14 00:31:02 2009 (4A5BC3B6)
fffff880`0583e000 fffff880`0584e000   CompositeBus CompositeBus.sys Sat Nov 20 10:33:17 2010 (4CE7A3ED)
fffff880`06ad3000 fffff880`06ae1000   crashdmp crashdmp.sys Tue Jul 14 01:01:01 2009 (4A5BCABD)
fffff880`0540f000 fffff880`05492000   csc      csc.sys      Sat Nov 20 09:27:12 2010 (4CE79470)
fffff880`073b5000 fffff880`073d1000   DefragFS DefragFS.SYS Wed Aug 19 18:32:11 2009 (4A8C371B)
fffff880`05492000 fffff880`054b0000   dfsc     dfsc.sys     Sat Nov 20 09:26:31 2010 (4CE79447)
fffff880`05400000 fffff880`0540f000   discache discache.sys Tue Jul 14 00:37:18 2009 (4A5BC52E)
fffff880`02000000 fffff880`02016000   disk     disk.sys     Tue Jul 14 00:19:57 2009 (4A5BC11D)
fffff880`06533000 fffff880`06555000   drmk     drmk.sys     Tue Jul 14 02:01:25 2009 (4A5BD8E5)
fffff880`06ae1000 fffff880`06af4000   dump_dumpfve dump_dumpfve.sys Tue Jul 14 00:21:51 2009 (4A5BC18F)
fffff880`04e33000 fffff880`051d5000   dump_iaStor dump_iaStor.sys Mon Oct 17 23:54:08 2011 (4E9CB210)
fffff880`06af4000 fffff880`06b00000   Dxapi    Dxapi.sys    Tue Jul 14 00:38:28 2009 (4A5BC574)
fffff880`05aa7000 fffff880`05b9b000   dxgkrnl  dxgkrnl.sys  Sat Nov 20 09:50:50 2010 (4CE799FA)
fffff880`05b9b000 fffff880`05be1000   dxgmms1  dxgmms1.sys  Sat Nov 20 09:49:53 2010 (4CE799C1)
fffff880`05a35000 fffff880`05a90000   e1c62x64 e1c62x64.sys Wed Nov 30 23:09:31 2011 (4ED6B7AB)
fffff880`0555d000 fffff880`055d6000   eeCtrl64 eeCtrl64.sys Fri Jan 20 23:39:48 2012 (4F19FB44)
fffff880`05554000 fffff880`0555d000   EIO64    EIO64.sys    Wed Jul 22 03:34:42 2009 (4A667AC2)
fffff880`08bd0000 fffff880`08bf0000   ENG64    ENG64.SYS    Fri Jul 29 14:17:51 2011 (4E32B2FF)
fffff880`055d6000 fffff880`055fc000   EraserUtilRebootDrv EraserUtilRebootDrv.sys Fri Jan 20 23:39:49 2012 (4F19FB45)
fffff880`09008000 fffff880`09200000   EX64     EX64.SYS     Fri Jul 29 14:15:11 2011 (4E32B25F)
fffff880`018e7000 fffff880`018fb000   fileinfo fileinfo.sys Tue Jul 14 00:34:25 2009 (4A5BC481)
fffff880`0160b000 fffff880`01657000   fltmgr   fltmgr.sys   Sat Nov 20 09:19:24 2010 (4CE7929C)
fffff880`01c00000 fffff880`01c0a000   Fs_Rec   Fs_Rec.sys   Tue Jul 14 00:19:45 2009 (4A5BC111)
fffff880`023b6000 fffff880`023f0000   fvevol   fvevol.sys   Sat Nov 20 09:24:06 2010 (4CE793B6)
fffff880`02222000 fffff880`0226c000   fwpkclnt fwpkclnt.sys Sat Nov 20 09:21:37 2010 (4CE79321)
fffff800`0380f000 fffff800`03858000   hal      hal.dll      Sat Nov 20 13:00:25 2010 (4CE7C669)
fffff880`05a00000 fffff880`05a24000   HDAudBus HDAudBus.sys Sat Nov 20 10:43:42 2010 (4CE7A65E)
fffff880`05a24000 fffff880`05a35000   HECIx64  HECIx64.sys  Wed Oct 20 00:33:43 2010 (4CBE2AD7)
fffff880`0734b000 fffff880`07356000   HidBatt  HidBatt.sys  Tue Jul 14 00:31:06 2009 (4A5BC3BA)
fffff880`06b21000 fffff880`06b3a000   HIDCLASS HIDCLASS.SYS Sat Nov 20 10:43:49 2010 (4CE7A665)
fffff880`06b3a000 fffff880`06b42080   HIDPARSE HIDPARSE.SYS Tue Jul 14 01:06:17 2009 (4A5BCBF9)
fffff880`06b13000 fffff880`06b21000   hidusb   hidusb.sys   Sat Nov 20 10:43:49 2010 (4CE7A665)
fffff880`0760b000 fffff880`076d4000   HTTP     HTTP.sys     Sat Nov 20 09:24:30 2010 (4CE793CE)
fffff880`023ad000 fffff880`023b6000   hwpolicy hwpolicy.sys Sat Nov 20 09:18:54 2010 (4CE7927E)
fffff880`0125c000 fffff880`015fe000   iaStor   iaStor.sys   Mon Oct 17 23:54:08 2011 (4E9CB210)
fffff880`016a2000 fffff880`017c0000   iaStorV  iaStorV.sys  Fri Jun 11 01:46:19 2010 (4C11875B)
fffff880`05be1000 fffff880`05bed000   ICCWDT   ICCWDT.sys   Wed Aug 18 09:27:45 2010 (4C6B9981)
fffff880`054d7000 fffff880`05554000   IDSvia64 IDSvia64.sys Tue Nov 22 20:23:23 2011 (4ECC04BB)
fffff880`109e7000 fffff880`109fd000   intelppm intelppm.sys Tue Jul 14 00:19:25 2009 (4A5BC0FD)
fffff880`08bf0000 fffff880`08bf9000   IOMap64  IOMap64.sys  Fri Feb 05 01:55:34 2010 (4B6B7A96)
fffff880`01bce000 fffff880`01bff000   Ironx64  Ironx64.SYS  Tue Nov 15 02:00:53 2011 (4EC1C7D5)
fffff880`054c1000 fffff880`054d0000   kbdclass kbdclass.sys Tue Jul 14 00:19:50 2009 (4A5BC116)
fffff880`07356000 fffff880`07364000   kbdhid   kbdhid.sys   Sat Nov 20 10:33:25 2010 (4CE7A3F5)
fffff800`00ba3000 fffff800`00bad000   kdcom    kdcom.dll    Sat Feb 05 16:52:49 2011 (4D4D8061)
fffff880`01657000 fffff880`0169a000   ks       ks.sys       Sat Nov 20 10:33:23 2010 (4CE7A3F3)
fffff880`01dcd000 fffff880`01de8000   ksecdd   ksecdd.sys   Thu Nov 17 03:48:13 2011 (4EC483FD)
fffff880`01fad000 fffff880`01fd8000   ksecpkg  ksecpkg.sys  Thu Nov 17 04:23:44 2011 (4EC48C50)
fffff880`0fc64000 fffff880`0fc69200   ksthunk  ksthunk.sys  Tue Jul 14 01:00:19 2009 (4A5BCA93)
fffff880`073d1000 fffff880`073e6000   lltdio   lltdio.sys   Tue Jul 14 01:08:50 2009 (4A5BCC92)
fffff880`07371000 fffff880`07394000   luafv    luafv.sys    Tue Jul 14 00:26:13 2009 (4A5BC295)
fffff880`06b43000 fffff880`06b47300   lvbflt64 lvbflt64.sys Fri Aug 19 10:25:01 2011 (4E4E2BED)
fffff880`06b80000 fffff880`06bd3a80   lvrs64   lvrs64.sys   Fri Aug 19 10:25:38 2011 (4E4E2C12)
fffff880`06e9a000 fffff880`0733ca80   lvuvc64  lvuvc64.sys  Fri Aug 19 10:26:11 2011 (4E4E2C33)
fffff880`00c41000 fffff880`00c90000   mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Sat Nov 20 13:03:51 2010 (4CE7C737)
fffff880`0733d000 fffff880`0734b000   monitor  monitor.sys  Tue Jul 14 00:38:52 2009 (4A5BC58C)
fffff880`019eb000 fffff880`019fa000   mouclass mouclass.sys Tue Jul 14 00:19:50 2009 (4A5BC116)
fffff880`07364000 fffff880`07371000   mouhid   mouhid.sys   Tue Jul 14 01:00:20 2009 (4A5BCA94)
fffff880`01189000 fffff880`011a3000   mountmgr mountmgr.sys Sat Nov 20 09:19:21 2010 (4CE79299)
fffff880`076f2000 fffff880`0770a000   mpsdrv   mpsdrv.sys   Tue Jul 14 01:08:25 2009 (4A5BCC79)
fffff880`0770a000 fffff880`07737000   mrxsmb   mrxsmb.sys   Wed Apr 27 03:40:38 2011 (4DB78226)
fffff880`07737000 fffff880`07785000   mrxsmb10 mrxsmb10.sys Sat Jul 09 03:46:28 2011 (4E17C104)
fffff880`07785000 fffff880`077a9000   mrxsmb20 mrxsmb20.sys Wed Apr 27 03:39:37 2011 (4DB781E9)
fffff880`017f3000 fffff880`017fe000   msahci   msahci.sys   Sat Nov 20 10:33:58 2010 (4CE7A416)
fffff880`01c13000 fffff880`01c1e000   Msfs     Msfs.SYS     Tue Jul 14 00:19:47 2009 (4A5BC113)
fffff880`0108b000 fffff880`01095000   msisadrv msisadrv.sys Tue Jul 14 00:19:26 2009 (4A5BC0FE)
fffff880`01a00000 fffff880`01a5e000   msrpc    msrpc.sys    Sat Nov 20 09:21:56 2010 (4CE79334)
fffff880`019e0000 fffff880`019eb000   mssmbios mssmbios.sys Tue Jul 14 00:31:10 2009 (4A5BC3BE)
fffff880`02400000 fffff880`02412000   mup      mup.sys      Tue Jul 14 00:23:45 2009 (4A5BC201)
fffff880`01e5a000 fffff880`01f4d000   ndis     ndis.sys     Sat Nov 20 09:23:30 2010 (4CE79392)
fffff880`05864000 fffff880`05870000   ndistapi ndistapi.sys Tue Jul 14 01:10:00 2009 (4A5BCCD8)
fffff880`01845000 fffff880`01874000   ndiswan  ndiswan.sys  Sat Nov 20 10:52:32 2010 (4CE7A870)
fffff880`064af000 fffff880`064c4000   NDProxy  NDProxy.SYS  Sat Nov 20 10:52:20 2010 (4CE7A864)
fffff880`04907000 fffff880`04916000   netbios  netbios.sys  Tue Jul 14 01:09:26 2009 (4A5BCCB6)
fffff880`04893000 fffff880`048d8000   netbt    netbt.sys    Sat Nov 20 09:23:18 2010 (4CE79386)
fffff880`01f4d000 fffff880`01fad000   NETIO    NETIO.SYS    Sat Nov 20 09:23:13 2010 (4CE79381)
fffff880`01a8c000 fffff880`01a9d000   Npfs     Npfs.SYS     Tue Jul 14 00:19:48 2009 (4A5BC114)
fffff880`01c1e000 fffff880`01c2a000   nsiproxy nsiproxy.sys Tue Jul 14 00:21:02 2009 (4A5BC15E)
fffff800`03858000 fffff800`03e40000   nt       ntkrnlmp.exe Sat Nov 19 12:15:14 2011 (4EC79DD2)
fffff880`01c2a000 fffff880`01dcd000   Ntfs     Ntfs.sys     Fri Mar 11 03:39:39 2011 (4D79997B)
fffff880`04e2a000 fffff880`04e33000   Null     Null.SYS     Tue Jul 14 00:19:37 2009 (4A5BC109)
fffff880`064c4000 fffff880`064f6000   nvhda64v nvhda64v.sys Tue Jan 17 12:45:46 2012 (4F156D7A)
fffff880`0fc73000 fffff880`10991000   nvlddmkm nvlddmkm.sys Wed Feb 29 18:04:52 2012 (4F4E68C4)
fffff880`048e1000 fffff880`04907000   pacer    pacer.sys    Sat Nov 20 10:52:18 2010 (4CE7A862)
fffff880`010d5000 fffff880`010ea000   partmgr  partmgr.sys  Sat Nov 20 09:20:00 2010 (4CE792C0)
fffff880`010a2000 fffff880`010d5000   pci      pci.sys      Sat Nov 20 09:19:11 2010 (4CE7928F)
fffff880`01170000 fffff880`01177000   pciide   pciide.sys   Tue Jul 14 00:19:49 2009 (4A5BC115)
fffff880`01177000 fffff880`01187000   PCIIDEX  PCIIDEX.SYS  Tue Jul 14 00:19:48 2009 (4A5BC114)
fffff880`01de8000 fffff880`01df9000   pcw      pcw.sys      Tue Jul 14 00:19:27 2009 (4A5BC0FF)
fffff880`06555000 fffff880`065fb000   peauth   peauth.sys   Tue Jul 14 02:01:19 2009 (4A5BD8DF)
fffff880`064f6000 fffff880`06533000   portcls  portcls.sys  Tue Jul 14 01:06:27 2009 (4A5BCC03)
fffff880`00c90000 fffff880`00ca4000   PSHED    PSHED.dll    Tue Jul 14 02:32:23 2009 (4A5BE027)
fffff880`01bc1000 fffff880`01bcd040   PxHlpa64 PxHlpa64.sys Tue Oct 20 19:08:42 2009 (4ADDFCAA)
fffff880`059d3000 fffff880`059f7000   rasl2tp  rasl2tp.sys  Sat Nov 20 10:52:34 2010 (4CE7A872)
fffff880`01200000 fffff880`0121b000   raspppoe raspppoe.sys Tue Jul 14 01:10:17 2009 (4A5BCCE9)
fffff880`0121b000 fffff880`0123c000   raspptp  raspptp.sys  Sat Nov 20 10:52:31 2010 (4CE7A86F)
fffff880`0123c000 fffff880`01256000   rassstp  rassstp.sys  Tue Jul 14 01:10:25 2009 (4A5BCCF1)
fffff880`0198f000 fffff880`019e0000   rdbss    rdbss.sys    Sat Nov 20 09:27:51 2010 (4CE79497)
fffff880`05870000 fffff880`0587b000   rdpbus   rdpbus.sys   Tue Jul 14 01:17:46 2009 (4A5BCEAA)
fffff880`01fe8000 fffff880`01ff1000   RDPCDD   RDPCDD.sys   Tue Jul 14 01:16:34 2009 (4A5BCE62)
fffff960`00aa0000 fffff960`00ae8000   RDPDD    RDPDD.dll    unavailable (00000000)
fffff880`06e00000 fffff880`06e2e000   rdpdr    rdpdr.sys    Sat Nov 20 11:06:41 2010 (4CE7ABC1)
fffff880`01ff1000 fffff880`01ffa000   rdpencdd rdpencdd.sys Tue Jul 14 01:16:34 2009 (4A5BCE62)
fffff880`01c0a000 fffff880`01c13000   rdprefmp rdprefmp.sys Tue Jul 14 01:16:35 2009 (4A5BCE63)
fffff880`06e5f000 fffff880`06e98000   RDPWD    RDPWD.SYS    Fri Feb 17 04:58:23 2012 (4F3DDE6F)
fffff880`025c4000 fffff880`025fe000   rdyboost rdyboost.sys Sat Nov 20 09:43:10 2010 (4CE7982E)
fffff880`07e29000 fffff880`07fe1000   rikvm_9EC60124 rikvm_9EC60124.sys Thu Apr 29 03:26:32 2010 (4BD8EE58)
fffff880`073e6000 fffff880`073fe000   rspndr   rspndr.sys   Tue Jul 14 01:08:50 2009 (4A5BCC92)
fffff880`06813000 fffff880`06a83c00   RTKVHD64 RTKVHD64.sys Tue Nov 23 10:14:08 2010 (4CEB93F0)
fffff880`00dc2000 fffff880`00df1000   SCSIPORT SCSIPORT.SYS Sat Nov 20 10:34:01 2010 (4CE7A419)
fffff880`07fe1000 fffff880`07fec000   secdrv   secdrv.SYS   Wed Sep 13 14:18:38 2006 (4508052E)
fffff880`02585000 fffff880`025c4000   snapman  snapman.sys  Tue Sep 08 08:57:04 2009 (4AA60E50)
fffff880`0257d000 fffff880`02585000   spldr    spldr.sys    Mon May 11 17:56:27 2009 (4A0858BB)
fffff880`00ece000 fffff880`00ff4000   sptd     sptd.sys     Sun Oct 11 21:55:14 2009 (4AD24632)
fffff880`08a00000 fffff880`08abf000   SRTSP64  SRTSP64.SYS  Tue Nov 22 23:52:13 2011 (4ECC35AD)
fffff880`049e9000 fffff880`049fe000   SRTSPX64 SRTSPX64.SYS Tue Nov 22 23:52:20 2011 (4ECC35B4)
fffff880`08b38000 fffff880`08bd0000   srv      srv.sys      Fri Apr 29 04:06:06 2011 (4DBA2B1E)
fffff880`08acf000 fffff880`08b38000   srv2     srv2.sys     Fri Apr 29 04:05:46 2011 (4DBA2B0A)
fffff880`06400000 fffff880`06431000   srvnet   srvnet.sys   Fri Apr 29 04:05:35 2011 (4DBA2AFF)
fffff880`0fc6a000 fffff880`0fc6b480   swenum   swenum.sys   Tue Jul 14 01:00:18 2009 (4A5BCA92)
fffff880`01876000 fffff880`018e7000   SYMDS64  SYMDS64.SYS  Mon May 16 23:15:03 2011 (4DD1A1E7)
fffff880`01ab0000 fffff880`01bc1000   SYMEFA64 SYMEFA64.SYS Wed Nov 23 00:49:28 2011 (4ECC4318)
fffff880`049b1000 fffff880`049e9000   SYMEVENT64x86 SYMEVENT64x86.SYS Tue Nov 22 18:30:48 2011 (4ECBEA58)
fffff880`04945000 fffff880`049b1000   SYMNETS  SYMNETS.SYS  Sat Nov 12 21:11:53 2011 (4EBEE119)
fffff880`0201e000 fffff880`02222000   tcpip    tcpip.sys    Thu Sep 29 04:43:04 2011 (4E83E948)
fffff880`07fec000 fffff880`07ffe000   tcpipreg tcpipreg.sys Sat Nov 20 10:51:48 2010 (4CE7A844)
fffff880`01a9d000 fffff880`01aaa000   TDI      TDI.SYS      Sat Nov 20 09:22:06 2010 (4CE7933E)
fffff880`02417000 fffff880`0257d000   tdrpm251 tdrpm251.sys Fri Jul 31 14:59:53 2009 (4A72F8D9)
fffff880`07e00000 fffff880`07e0b000   tdtcp    tdtcp.sys    Fri Feb 17 04:57:32 2012 (4F3DDE3C)
fffff880`0196d000 fffff880`0198f000   tdx      tdx.sys      Sat Nov 20 09:21:54 2010 (4CE79332)
fffff880`04931000 fffff880`04945000   termdd   termdd.sys   Sat Nov 20 11:03:40 2010 (4CE7AB0C)
fffff880`0226c000 fffff880`02351000   timntr   timntr.sys   Mon Aug 17 08:16:13 2009 (4A8903BD)
fffff960`00460000 fffff960`0046a000   TSDDD    TSDDD.dll    unavailable (00000000)
fffff880`07e0b000 fffff880`07e1a000   tssecsrv tssecsrv.sys Sat Nov 20 11:04:09 2010 (4CE7AB29)
fffff880`059ad000 fffff880`059d3000   tunnel   tunnel.sys   Sat Nov 20 10:51:50 2010 (4CE7A846)
fffff880`0101d000 fffff880`0102f000   umbus    umbus.sys    Sat Nov 20 10:44:37 2010 (4CE7A695)
fffff880`06b65000 fffff880`06b7fc80   usbaudio usbaudio.sys Sat Nov 20 10:43:52 2010 (4CE7A668)
fffff880`06b48000 fffff880`06b65000   usbccgp  usbccgp.sys  Fri Mar 25 03:29:14 2011 (4D8C0C0A)
fffff880`06ad1000 fffff880`06ad2f00   USBD     USBD.SYS     Fri Mar 25 03:28:59 2011 (4D8C0BFB)
fffff880`05a90000 fffff880`05aa1000   usbehci  usbehci.sys  Fri Mar 25 03:29:04 2011 (4D8C0C00)
fffff880`06455000 fffff880`064af000   usbhub   usbhub.sys   Fri Mar 25 03:29:25 2011 (4D8C0C15)
fffff880`10991000 fffff880`109e7000   USBPORT  USBPORT.SYS  Fri Mar 25 03:29:12 2011 (4D8C0C08)
fffff880`06ab6000 fffff880`06ad1000   USBSTOR  USBSTOR.SYS  Fri Mar 11 04:37:16 2011 (4D79A6FC)
fffff880`01095000 fffff880`010a2000   vdrvroot vdrvroot.sys Tue Jul 14 01:01:31 2009 (4A5BCADB)
fffff880`051f1000 fffff880`051ff000   vga      vga.sys      Tue Jul 14 00:38:47 2009 (4A5BC587)
fffff880`01e30000 fffff880`01e55000   VIDEOPRT VIDEOPRT.SYS Tue Jul 14 00:38:51 2009 (4A5BC58B)
fffff880`011a3000 fffff880`011df000   vmbus    vmbus.sys    Sat Nov 20 09:57:29 2010 (4CE79B89)
fffff880`02351000 fffff880`02361000   vmstorfl vmstorfl.sys Sat Nov 20 09:57:30 2010 (4CE79B8A)
fffff880`010ff000 fffff880`01114000   volmgr   volmgr.sys   Sat Nov 20 09:19:28 2010 (4CE792A0)
fffff880`01114000 fffff880`01170000   volmgrx  volmgrx.sys  Sat Nov 20 09:20:43 2010 (4CE792EB)
fffff880`02361000 fffff880`023ad000   volsnap  volsnap.sys  Sat Nov 20 09:20:08 2010 (4CE792C8)
fffff880`04916000 fffff880`04931000   wanarp   wanarp.sys   Sat Nov 20 10:52:36 2010 (4CE7A874)
fffff880`01fd8000 fffff880`01fe8000   watchdog watchdog.sys Tue Jul 14 00:37:35 2009 (4A5BC53F)
fffff880`00e1b000 fffff880`00ebf000   Wdf01000 Wdf01000.sys Tue Jul 14 00:22:07 2009 (4A5BC19F)
fffff880`00ebf000 fffff880`00ece000   WDFLDR   WDFLDR.SYS   Tue Jul 14 00:19:54 2009 (4A5BC11A)
fffff880`048d8000 fffff880`048e1000   wfplwf   wfplwf.sys   Tue Jul 14 01:09:26 2009 (4A5BCCB6)
fffff960`000b0000 fffff960`003c5000   win32k   win32k.sys   unavailable (00000000)
fffff880`011df000 fffff880`011f3000   winhv    winhv.sys    Sat Nov 20 09:20:02 2010 (4CE792C2)
fffff880`0fc6c000 fffff880`0fc70d00   WmBEnum  WmBEnum.sys  Tue Apr 27 21:10:19 2010 (4BD744AB)
fffff880`05bed000 fffff880`05bf6000   wmiacpi  wmiacpi.sys  Tue Jul 14 00:31:02 2009 (4A5BC3B6)
fffff880`00ff4000 fffff880`00ffd000   WMILIB   WMILIB.SYS   Tue Jul 14 00:19:51 2009 (4A5BC117)
fffff880`01000000 fffff880`01011480   WmXlCore WmXlCore.sys Tue Apr 27 21:09:26 2010 (4BD74476)
fffff880`07394000 fffff880`073b5000   WudfPf   WudfPf.sys   Sat Nov 20 10:42:44 2010 (4CE7A624)
fffff880`06e2e000 fffff880`06e5f000   WUDFRd   WUDFRd.sys   Sat Nov 20 10:43:32 2010 (4CE7A654)
fffff880`06b00000 fffff880`06b12100   xusb21   xusb21.sys   Thu Aug 13 23:10:17 2009 (4A848F49)

Unloaded modules:
fffff880`0f063000 fffff880`0f0d4000   spsys.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00071000
fffff880`096ef000 fffff880`09760000   spsys.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00071000
fffff880`023f0000 fffff880`023fe000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000E000
fffff880`04e35000 fffff880`051d7000   dump_iaStor.
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  003A2000
fffff880`051d7000 fffff880`051ea000   dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00013000

Let us know how it goes. If you get further problems with blue screens, attach your new dump files and details and we'll move on from there.

HTH.

 

[RockStar1965]

Thank you so much for your time.

Interesting though that I haven't had a BSOD for the last 24 hours,

I am going run all those debug stuff and do a file compare to see if something updated in the last 48 hours.

I will try those steps and will respond with any findings.

Again Thank you!

 

[RockStar1965]

Hello

I got another BSOD today, so to limit changes I have uninstalled DAEMON and removed the sptd.sys driver using the link that you supplied.

I noticed in the one of the diagnostic dumps it said something about errors on Drive 1, which is a 3 x 2TB WD Green drive in raid mode.

I ran a chkdsk on it and got some errors, but it didn't show me what exactly.

Anyways, I logged everything and I am keeping a daily copy of your diagnostic data and saving in a time stamped folder, doing file compares to see if I spot anything, so far, nothing jumps out.

My next step will be to remove norton after the next BSOD, just want to do one thing at a time so when we hit the source it will put some certainty to it.

Thank you again

 

[RockStar1965]

Hello, another BSOD

I have now uninstalled Norton and installing the Microsoft Security Essentials

 

[Elmer]

Can you upload your latest dump files? It will (a) help to point the finger. (b) give me a laugh! .

Joking with (b) by the way!!

 

[RockStar1965]

Hello Elmer

I have attached the latest debug file.

I have not had a BSOD with Norton removed yet.

Still, have a gut feeling that Norton isn't the true colpret, but the victom of something else crashing it.

I am really hoping I will get a crash soon, so I could see something else.

One other thing I noticed, I have some Logitech game controller F710, that I configured as the Microsoft game controller so that they would map into a game that we play, Battlefield 3, which is constantly being updated. Anyways sometime the game controllers response drop, and maybe even malfunctions.

Could a USB driver be playing havoc?

Thank you again in advance.

Douglas

 

[Elmer]

Hi Doug,

I wish I could have your faith in Norton. Sadly, these days, with 7 can be a bit mis-directed. They need to pull their socks up.

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 19, {20, fffffa801fc53000, fffffa801fc53420, 4420000}

[COLOR=#ff0000][B]Unable to load image \??\C:\ProgramData\Norton\[/B][/COLOR]{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\Definitions\IPSDefs\20120330.002\IDSvia64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for [COLOR=#ff0000][B]IDSvia64.sys[/B][/COLOR]
*** ERROR: Module load completed but symbols could not be loaded for IDSvia64.sys
Probably caused by : [COLOR=#ff0000][B]IDSvia64.sys[/B][/COLOR] ( IDSvia64+3637b )

Followup: MachineOwner

IDSvia64.sys belongs to? You've guessed it, Link Removed. This is from the dump dated Fri Apr 6 00:14:30.743 2012 Was Norton removed then? Did you run the clean up tool? Link Removed Make sure to run it in Safe Mode to remove all the crap it deliberately leaves behind to interfere with your replacement AV, hence making you think "this new AV is crap", it's the old Norton AV crap really. They're after your pennies. Your system, if Norton is removed, is still full of Norton drivers. What are you going to replace it with?

 

[RockStar1965]

Hello Elmer,

I have done a safe removal now,

Attached is the latest dumps, what file are you looking at to see the drivers?

So far I have not seen a reboot since Norton has be removed.

Any chance there was a config prob and if I reloaded Norton everything would be OK?

I know you're not big on Norton, but I have 6 other machines that are OK...

It seems that you have a good confidence level in Microsoft Security Ensensial, It should be as good if not better

Douglas

 

[RockStar1965]

Hello Elmer,

Here is a dump from March 30 2012, when I started to get a bunch of BSOD, in these dumps, you can see that there were other issues.

Unfortunately I don't have the diagnostic files that your site uses, mind you I could always do a system restore and produce them, but

tcpip.sys
USBPORT.SYS
usbhub.sys
Wdf01000.sys

Anyways if there is a system for checking these, not sure how to do it,

Douglas

 

[Elmer]

It seems that you have a good confidence level in Microsoft Security Ensensial, It should be as good if not better

Douglas

I know where you are coming from Doug, Personally I use ESET, but MSE has a proven history of being blue screen friendly, hence the recommendation when you have blue screen issues.

I'm pretty sure even if you were not having blue screen issues, MSE would perform more than an adequate job. Norton (and AVG) are the two big No Noes with Windows 7, they cause more problems than they cure. I wouldn't let either close to a pc I own, and I'm not alone. TBH, if anyone dealing with BSOD's sees Norton or AVG, you're told to get rid fast.

You say Norton works fine on six other machines. Are they identical? 32 or 64bit? Same Make/Model? Same hardware? Same updates? Same programs? My guess is not.

In all honesty, I seriously suggest you look for replacement AV software for the other machines. Otherwise it's a time bomb waiting to kick in.

Mini rant done!!

Now, onwards to your Minidump!!

 

[Elmer]

Ok, at the moment I'm still seeing Norton files everywhere, as well as being blamed for your crash. Can you go to your minidump folder and delete all the dmp files in there. Then wait for a fresh crash. Then run the SF tool again, Meanwhile I'll also bin your older files

Sorry it seems to be taking a while, but BSOD's are about eliminating the obvious/possibles. The drivers are the cheap (free) option, so best to sort them first. I'm gonna be about pretty regular the next few days, so if I can't help you, I'll find someone who can.

 

[RockStar1965]

Hello Elmer,

I think I was able to verify that Norton was the problem, didn't get a crash for a couple of days,

I complaint to Norton and they said they had a fix, They sent me a file, Did a fresh install of Windows and Norton,

Now I got a new BSOD, can you verify that this is new, or just Norton hiding? lol

Can you tell me if this is the Norton Issue or is it a Device Driver, if so which one, I think there are like a thousands.
Thank you in advance

 

[RockStar1965]

Hello Another Quick BSOD

Now it's complaining about afd.sys+449e9

Thank you in advance

Douglas

 

[RockStar1965]

I reinstalled all of the original ASUS driver from their site

another BSOD

Thank you