Windows 7 BSOD Issues with Blackmagic Intensity Pro on New Windows 7 Build

rayrayato · Feb 19, 2013

Hello!

I started getting BSOD today on a 2 week old build. I'm pretty sure it's from my blackmagic intensity pro card, i saw "intensity says" on the bluescreen right before reboot. I would really appreciate any input.

Running:
Windows 7 Pro 64bit
ASUS P9X79 PRO
i7 39390K
64GB RAM G-Skill Ram

And here's my mini dump file

Link Removed

kemical · May 8, 2015

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck CB, {fffff88004ea3606, 0, fffffa803cec1a00, 172}

Unable to load image \SystemRoot\system32\DRIVERS\DeckLink.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for DeckLink.sys
*** ERROR: Module load completed but symbols could not be loaded for DeckLink.sys
Probably...

usasma · Feb 20, 2013

Please provide the information here for a more complete analysis: Link Removed
It does look as if it's the driver for your sound card - but this could also be other things (hardware, other audio programs, etc)
Let's start by uninstalling the current software/drivers for the audio card.
Then download and install a fresh copy of the latest Win7 compatible drivers for the card.
Then monitor for further BSOD's

If the BSOD's continue, please run Driver Verifier according to these instructions: Link Removed
Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Tue Feb 19 13:24:58.232 2013 (UTC - 8:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\021913-14227-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (12 procs) Free x64
Built by: [B]7601[/B].18044.amd64fre.win7sp1_gdr.130104-1431
System Uptime:[B]0 days 1:04:59.059[/B]
Probably caused by :[B]Intensity.sys ( Intensity+25a7 )[/B]
BugCheck [B]3B, {c0000005, fffff880058ad5a7, fffff88017188e60, 0}[/B]
BugCheck Info: [B]Link Removed[/B]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff880058ad5a7, Address of the instruction which caused the bugcheck
Arg3: fffff88017188e60, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  AfterFX.exe
FAILURE_BUCKET_ID: [B]X64_0x3B_Intensity+25a7[/B]
CPUID:        "Intel(R) Core(TM) i7-3930K CPU @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: [B]3199[/B]
  BIOS Version                  3305
  BIOS Release Date             12/25/2012
  Manufacturer                  System manufacturer
  Product Name                  System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Tue Feb 19 13:24:58.232 2013 (UTC - 8:00)**************************
intelppm.sys                Mon Jul 13 16:19:25 2009 (4A5BC0FD)
CompatabilityDriver.sys     Thu Nov 12 06:12:58 2009 (4AFC17EA)
amdxata.sys                 Fri Mar 19 09:18:18 2010 (4BA3A3CA)
AsIO.sys                    Mon Aug 23 18:53:02 2010 (4C7325FE)
Rt64win7.sys                Thu Jun  9 23:33:15 2011 (4DF1BAAB)
mvxxmm.sys                  Mon Sep 19 04:31:37 2011 (4E772819)
mvs91xx.sys                 Mon Sep 19 04:31:51 2011 (4E772827)
mv91cons.sys                Mon Sep 19 04:36:08 2011 (4E772928)
ASUSFILTER.sys              Tue Sep 20 08:46:33 2011 (4E78B559)
PxHlpa64.sys                Mon Oct 17 07:29:34 2011 (4E9C3BCE)
asmtxhci.sys                Wed Nov  2 20:00:22 2011 (4EB203C6)
asmthub3.sys                Wed Nov  2 20:00:32 2011 (4EB203D0)
e1c62x64.sys                Thu Mar 15 20:57:28 2012 (4F62BA28)
GEARAspiWDM.sys             Thu May  3 12:56:17 2012 (4FA2E2E1)
RTKVHD64.sys                Tue Jun 12 03:02:32 2012 (4FD713B8)
nvhda64v.sys                Tue Jul  3 08:25:04 2012 (4FF30ED0)
HECIx64.sys                 Thu Jul 12 19:18:26 2012 (4FFF8572)
LHidFilt.Sys                Tue Sep 18 02:26:53 2012 (50583E5D)
LMouFilt.Sys                Tue Sep 18 02:26:58 2012 (50583E62)
LUsbFilt.Sys                Tue Sep 18 02:27:01 2012 (50583E65)
factbfs_7A5.sys             Thu Oct 18 12:05:17 2012 (508052ED)
clrty8fc.sys                Thu Nov 29 05:10:27 2012 (50B75EC3)
nvlddmkm.sys                Fri Dec 28 22:47:52 2012 (50DE9218)
deckavs.sys                 Mon Jan 21 18:07:59 2013 (50FDF47F)
deckaud.sys                 Mon Jan 21 18:09:09 2013 (50FDF4C5)
Intensity.sys               Mon Jan 21 18:12:17 2013 (50FDF581)
[/font]

Link Removed
CompatabilityDriver.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
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factbfs_7A5.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
clrty8fc.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
Link Removed
deckavs.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
Link Removed
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rayrayato · Feb 20, 2013

Hi, thanks for taking a look.

I've uninstalled the blackmagic driver and reinstalled the latest, it's still not digitally signed in the device manager though.

I'll keep on working, if BSOD comes back I downloaded all the tools to provide a full analysis.

Thanks!

usasma · Feb 20, 2013

Just FYI- I will be traveling tomorrow, so I probably won't be able to answer until Friday.

rayrayato · May 7, 2015

Hi everyone, had 2 BSOD today. Was hoping for someone who knows what to look for's help. I've attached all the stuff in the how to thread.

thanks!

Ray

kemical · May 8, 2015

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck CB, {fffff88004ea3606, 0, fffffa803cec1a00, 172}

Unable to load image \SystemRoot\system32\DRIVERS\DeckLink.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for DeckLink.sys
*** ERROR: Module load completed but symbols could not be loaded for DeckLink.sys
Probably caused by : DeckLink.sys ( DeckLink+33606 )

Followup: MachineOwner

Hi,
most of your dump files point to a driver from BlackMagic Design. It's probably the same one you updated in the posts above (I merged threads). Try updating or re-installing:
https://www.blackmagicdesign.com/support

I also had a quick look at your drivers as a whole and many are in need of updating. If you use the motherboard support section you'll find many of the updates there:
Link Removed

rayrayato · May 8, 2015

Awesome, thanks for taking a look!

kemical · May 8, 2015

Post back if things don't work out or the bsod continues...

Windows 7 BSOD Issues with Blackmagic Intensity Pro on New Windows 7 Build

rayrayato

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