BSOD Multiple times

#1
They happen randomly and they just started. I would appreciate some help.
 


Attachments

kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#2
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 4A, {830908a1, 2, 0, 0}

Probably caused by : ntkrpamp.exe ( nt!NtDeviceIoControlFile+0 )

Followup: MachineOwner
Hi,
the above bugcheck is usually caused by device drivers although some anti-virus apps can also be at fault. Looking though the dump file i noticed the application being used at the time of crash was Eset and indeed this:
Code:
FAILURE_BUCKET_ID:  RAISED_IRQL_FAULT_ekrn.exe_nt!NtDeviceIoControlFile+0
Tells us that Eset was involved. ekrn.exe = Eset

Try updating Eset to a later version if possible or if the bsod continues removing altogether.

I also noticed that many of your device drivers are in need of updating. You can find all your latest driver updates here:
http://support.toshiba.com/support/modelHome?freeText=2759678
 


#3
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 4A, {830908a1, 2, 0, 0}

Probably caused by : ntkrpamp.exe ( nt!NtDeviceIoControlFile+0 )

Followup: MachineOwner
Hi,
the above bugcheck is usually caused by device drivers although some anti-virus apps can also be at fault. Looking though the dump file i noticed the application being used at the time of crash was Eset and indeed this:
Code:
FAILURE_BUCKET_ID:  RAISED_IRQL_FAULT_ekrn.exe_nt!NtDeviceIoControlFile+0
Tells us that Eset was involved. ekrn.exe = Eset

Try updating Eset to a later version if possible or if the bsod continues removing altogether.

I also noticed that many of your device drivers are in need of updating. You can find all your latest driver updates here:
Thanks so much! I removed eset and no crashes so far and thanks for the tip on the drivers i'll start updating them now.
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#4
Thanks for the update and hope all goes well with the driver updates. Any problems please post back.
 


#5
Thanks for the update and hope all goes well with the driver updates. Any problems please post back.
Damn. Blue screen again. Zero_To_System_Service. I attached the new files. if you can take a look at it when you get a chance. I would appreciate it.
 


Attachments

kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#6
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 4A, {830c1404, 102, 0, 0}

Probably caused by : ntkrpamp.exe ( nt!NtWriteFile+0 )

Followup: MachineOwner
Hi,
sorry to see you had another bsod. I checked the dump file and it looks like from this:
Code:
FAILURE_BUCKET_ID:  RAISED_IRQL_FAULT_AvastSvc.exe_nt!NtWriteFile+0
That Avast AV was involved.

This is the second time a anti virus app has caused the blue screen and I just wonder if something else is tripping the AV apps to crash?

Try running a system file scan. Look in the start menu for command prompt, right click on it and run as admin. Type:
sfc /scannow
Press enter and await results.

Try using MSE as this is pretty stable:
Microsoft Security Essentials - Microsoft Windows

Post any new dump files
 


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