BSOD Multiple times

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by ZeroToSystem, Jan 24, 2016.

  1. ZeroToSystem

    ZeroToSystem New Member

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    They happen randomly and they just started. I would appreciate some help.
     

    Attached Files:

  2. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

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    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 4A, {830908a1, 2, 0, 0}
    
    Probably caused by : ntkrpamp.exe ( nt!NtDeviceIoControlFile+0 )
    
    Followup: MachineOwner
    
    Hi,
    the above bugcheck is usually caused by device drivers although some anti-virus apps can also be at fault. Looking though the dump file i noticed the application being used at the time of crash was Eset and indeed this:
    Code:
    FAILURE_BUCKET_ID:  RAISED_IRQL_FAULT_ekrn.exe_nt!NtDeviceIoControlFile+0
    Tells us that Eset was involved. ekrn.exe = Eset

    Try updating Eset to a later version if possible or if the bsod continues removing altogether.

    I also noticed that many of your device drivers are in need of updating. You can find all your latest driver updates here:
    http://support.toshiba.com/support/modelHome?freeText=2759678
     
    ZeroToSystem likes this.
  3. ZeroToSystem

    ZeroToSystem New Member

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    Thanks so much! I removed eset and no crashes so far and thanks for the tip on the drivers i'll start updating them now.
     
  4. kemical

    kemical Windows Forum Admin
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    Thanks for the update and hope all goes well with the driver updates. Any problems please post back.
     
  5. ZeroToSystem

    ZeroToSystem New Member

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    Damn. Blue screen again. Zero_To_System_Service. I attached the new files. if you can take a look at it when you get a chance. I would appreciate it.
     

    Attached Files:

  6. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

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    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 4A, {830c1404, 102, 0, 0}
    
    Probably caused by : ntkrpamp.exe ( nt!NtWriteFile+0 )
    
    Followup: MachineOwner
    
    Hi,
    sorry to see you had another bsod. I checked the dump file and it looks like from this:
    Code:
    FAILURE_BUCKET_ID:  RAISED_IRQL_FAULT_AvastSvc.exe_nt!NtWriteFile+0
    That Avast AV was involved.

    This is the second time a anti virus app has caused the blue screen and I just wonder if something else is tripping the AV apps to crash?

    Try running a system file scan. Look in the start menu for command prompt, right click on it and run as admin. Type:
    sfc /scannow
    Press enter and await results.

    Try using MSE as this is pretty stable:
    Microsoft Security Essentials - Microsoft Windows

    Post any new dump files
     

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