Please provide this information so we can provide a complete analysis:
http://windows7forums.com/blue-screen-death-bsod/38837-how-ask-help-bsod-problem.html If it doesn't work for you, try running it in Safe Mode (or Safe Mode with Networking).
At work we run diagnostics on every system that we take in for repair (before we even start working on it). At a minimum, please run the free diagnostics here:
Initial Hardware Diagnostics. For more in-depth diagnostics, please run those listed here:
Hardware Diagnostics Use another computer to download the tools and then carry them over (using either a CD or a USB drive).
Also, download ALL updates for the system from the Toshiba website on another computer - and then carry them over (using either a CD or a USB drive) to the problem computer in order to update it.
Try this (a hunch that I have):
Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :
mdmxsdk.sys Mon Jun 19 17:26:59 2006 (449716A3) Conexant Modem Diagnostic Interface x86 Driver
http://www.carrona.org/drivers/driver.php?id=mdmxsdk.sys HSX_CNXT.sys Fri Feb 13 15:57:25 2009 (4995DEB5) SoftK56 Modem Driver by Conexant Systems
http://www.carrona.org/drivers/driver.php?id=HSX_CNXT.sys HSXHWAZL.sys Fri Feb 13 15:58:15 2009 (4995DEE7) SoftK56 Modem Driver by Conexant Systems
http://www.carrona.org/drivers/driver.php?id=HSXHWAZL.sys HSX_DPV.sys Fri Feb 13 16:00:17 2009 (4995DF61) SoftK56 Modem Driver by Conexant Systems
http://www.carrona.org/drivers/driver.php?id=HSX_DPV.sys pgeffect.sys Mon Jun 22 05:04:57 2009 (4A3F4939) Toshiba Universal Camera Filter driver/Pangu Effect driver
http://www.carrona.org/drivers/driver.php?id=pgeffect.sys tos_sps32.sys Wed Jun 24 01:36:21 2009 (4A41BB55) Toshiba tos_sps2 driver
http://www.carrona.org/drivers/driver.php?id=tos_sps32.sys FwLnk.sys Mon Jul 6 20:53:05 2009 (4A529C71) Toshiba Firmware Linkage service system driver (included in the Toshiba Value Added Package)
http://www.carrona.org/drivers/driver.php?id=FwLnk.sys TVALZ_O.SYS Mon Jul 13 22:19:21 2009 (4A5BEB29) TOSHIBA ACPI-Based Value Added Logical and General Purpose Device Driver
http://www.carrona.org/drivers/driver.php?id=TVALZ_O.SYS SynTP.sys Mon Jul 20 20:06:38 2009 (4A65068E) Synaptic Touch Pad Driver
http://www.carrona.org/drivers/driver.php?id=SynTP.sys Analysis: The following is for informational purposes only. Code:
[font=lucida console]**************************Thu Jan 10 14:27:41.261 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\011013-18267-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x86 compatible
Built by: [B]7601[/B].17944.x86fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 1:15:02.133[/B]
*** WARNING: Unable to verify timestamp for mfehidk.sys
*** ERROR: Module load completed but symbols could not be loaded for mfehidk.sys
*** WARNING: Unable to verify timestamp for mfencbdc.sys
*** ERROR: Module load completed but symbols could not be loaded for mfencbdc.sys
*** WARNING: Unable to verify timestamp for MOBK.sys
*** ERROR: Module load completed but symbols could not be loaded for MOBK.sys
*** WARNING: Unable to verify timestamp for RapportPG.sys
*** ERROR: Module load completed but symbols could not be loaded for RapportPG.sys
*** WARNING: Unable to verify timestamp for RapportCerberus32_44365.sys
*** ERROR: Module load completed but symbols could not be loaded for RapportCerberus32_44365.sys
Probably caused by :[B]mfehidk.sys ( mfehidk+27291 )[/B]
BugCheck [B]1000007F, {8, 807c8750, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x1000007F]UNEXPECTED_KERNEL_MODE_TRAP_M (1000007f)[/url]
Arguments:
Arg1: 00000008, EXCEPTION_DOUBLE_FAULT
Arg2: 807c8750
Arg3: 00000000
Arg4: 00000000
BUGCHECK_STR: 0x7f_8
PROCESS_NAME: [B]TrustedInstall[/B]
FAILURE_BUCKET_ID: [B]0x7f_8_mfehidk+27291[/B]
BIOS Version 2.10
BIOS Release Date 09/23/2009
Manufacturer TOSHIBA
Product Name Satellite L350
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
3rd Party Drivers: The following is for information purposes only. Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post. Code:
[font=lucida console]**************************Thu Jan 10 14:27:41.261 2013 (UTC - 5:00)**************************
[COLOR=RED][B]mdmxsdk.sys Mon Jun 19 17:26:59 2006 (449716A3)[/B][/COLOR]
[COLOR=RED][B]HSX_CNXT.sys Fri Feb 13 15:57:25 2009 (4995DEB5)[/B][/COLOR]
[COLOR=RED][B]HSXHWAZL.sys Fri Feb 13 15:58:15 2009 (4995DEE7)[/B][/COLOR]
[COLOR=RED][B]HSX_DPV.sys Fri Feb 13 16:00:17 2009 (4995DF61)[/B][/COLOR]
[COLOR=RED][B]pgeffect.sys Mon Jun 22 05:04:57 2009 (4A3F4939)[/B][/COLOR]
[COLOR=RED][B]tos_sps32.sys Wed Jun 24 01:36:21 2009 (4A41BB55)[/B][/COLOR]
[COLOR=RED][B]FwLnk.sys Mon Jul 6 20:53:05 2009 (4A529C71)[/B][/COLOR]
intelppm.sys Mon Jul 13 19:11:03 2009 (4A5BBF07)
[COLOR=RED][B]TVALZ_O.SYS Mon Jul 13 22:19:21 2009 (4A5BEB29)[/B][/COLOR]
[COLOR=RED][B]SynTP.sys Mon Jul 20 20:06:38 2009 (4A65068E)[/B][/COLOR]
RTKVHDA.sys Tue Jul 28 09:02:38 2009 (4A6EF6EE)
tdcmdpst.sys Thu Jul 30 04:26:19 2009 (4A71592B)
iaStor.sys Fri Aug 7 08:16:56 2009 (4A7C1B38)
igdkmd32.sys Thu Aug 27 11:00:04 2009 (4A969F74)
MOBK.sys Thu Dec 31 22:17:47 2009 (4B3D695B)
amdxata.sys Fri Mar 19 12:19:01 2010 (4BA3A3F5)
RTL8187B.sys Tue Mar 30 23:13:25 2010 (4BB2BDD5)
Rt86win7.sys Fri Jun 10 02:31:55 2011 (4DF1BA5B)
GEARAspiWDM.sys Thu May 3 15:55:59 2012 (4FA2E2CF)
McPvDrv.sys Tue Sep 18 10:37:18 2012 (5058871E)
RapportCerberus32_44365.sys Thu Sep 20 05:29:28 2012 (505AE1F8)
RapportEI.sys Mon Oct 29 15:54:01 2012 (508EDED9)
RapportKELL.sys Mon Oct 29 15:54:01 2012 (508EDED9)
RapportPG.sys Mon Oct 29 15:55:54 2012 (508EDF4A)
rapportiaso.sys Thu Nov 1 17:06:30 2012 (5092E456)
mfencbdc.sys Thu Nov 1 17:08:19 2012 (5092E4C3)
mfehidk.sys Tue Nov 6 17:46:53 2012 (5099935D)
mfewfpk.sys Tue Nov 6 17:47:19 2012 (50999377)
mfeapfk.sys Tue Nov 6 17:47:47 2012 (50999393)
mfeavfk.sys Tue Nov 6 17:48:07 2012 (509993A7)
mfefirek.sys Tue Nov 6 17:49:46 2012 (5099940A)
cfwids.sys Tue Nov 6 17:50:40 2012 (50999440)
[/font]
http://www.carrona.org/drivers/driver.php?id=mdmxsdk.sys http://www.carrona.org/drivers/driver.php?id=HSX_CNXT.sys http://www.carrona.org/drivers/driver.php?id=HSXHWAZL.sys http://www.carrona.org/drivers/driver.php?id=HSX_DPV.sys http://www.carrona.org/drivers/driver.php?id=pgeffect.sys http://www.carrona.org/drivers/driver.php?id=tos_sps32.sys http://www.carrona.org/drivers/driver.php?id=FwLnk.sys http://www.carrona.org/drivers/driver.php?id=intelppm.sys http://www.carrona.org/drivers/driver.php?id=TVALZ_O.SYS http://www.carrona.org/drivers/driver.php?id=SynTP.sys http://www.carrona.org/drivers/driver.php?id=RTKVHDA.sys http://www.carrona.org/drivers/driver.php?id=tdcmdpst.sys http://www.carrona.org/drivers/driver.php?id=iaStor.sys http://www.carrona.org/drivers/driver.php?id=igdkmd32.sys http://www.carrona.org/drivers/driver.php?id=MOBK.sys http://www.carrona.org/drivers/driver.php?id=amdxata.sys http://www.carrona.org/drivers/driver.php?id=RTL8187B.sys http://www.carrona.org/drivers/driver.php?id=Rt86win7.sys http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys McPvDrv.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
RapportCerberus32_44365.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=RapportEI.sys http://www.carrona.org/drivers/driver.php?id=RapportKELL.sys http://www.carrona.org/drivers/driver.php?id=RapportPG.sys http://www.carrona.org/drivers/driver.php?id=rapportiaso.sys mfencbdc.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=mfehidk.sys http://www.carrona.org/drivers/driver.php?id=mfewfpk.sys http://www.carrona.org/drivers/driver.php?id=mfeapfk.sys http://www.carrona.org/drivers/driver.php?id=mfeavfk.sys http://www.carrona.org/drivers/driver.php?id=mfefirek.sys http://www.carrona.org/drivers/driver.php?id=cfwids.sys
Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :
mdmxsdk.sys Mon Jun 19 17:26:59 2006 (449716A3) Conexant Modem Diagnostic Interface x86 Driver
http://www.carrona.org/drivers/driver.php?id=mdmxsdk.sys HSX_CNXT.sys Fri Feb 13 15:57:25 2009 (4995DEB5) SoftK56 Modem Driver by Conexant Systems
http://www.carrona.org/drivers/driver.php?id=HSX_CNXT.sys HSXHWAZL.sys Fri Feb 13 15:58:15 2009 (4995DEE7) SoftK56 Modem Driver by Conexant Systems
http://www.carrona.org/drivers/driver.php?id=HSXHWAZL.sys HSX_DPV.sys Fri Feb 13 16:00:17 2009 (4995DF61) SoftK56 Modem Driver by Conexant Systems
http://www.carrona.org/drivers/driver.php?id=HSX_DPV.sys pgeffect.sys Mon Jun 22 05:04:57 2009 (4A3F4939) Toshiba Universal Camera Filter driver/Pangu Effect driver
http://www.carrona.org/drivers/driver.php?id=pgeffect.sys tos_sps32.sys Wed Jun 24 01:36:21 2009 (4A41BB55) Toshiba tos_sps2 driver
http://www.carrona.org/drivers/driver.php?id=tos_sps32.sys FwLnk.sys Mon Jul 6 20:53:05 2009 (4A529C71) Toshiba Firmware Linkage service system driver (included in the Toshiba Value Added Package)
http://www.carrona.org/drivers/driver.php?id=FwLnk.sys TVALZ_O.SYS Mon Jul 13 22:19:21 2009 (4A5BEB29) TOSHIBA ACPI-Based Value Added Logical and General Purpose Device Driver
http://www.carrona.org/drivers/driver.php?id=TVALZ_O.SYS SynTP.sys Mon Jul 20 20:06:38 2009 (4A65068E) Synaptic Touch Pad Driver
http://www.carrona.org/drivers/driver.php?id=SynTP.sys Analysis: The following is for informational purposes only. Code:
[font=lucida console]**************************Thu Jan 10 14:27:41.261 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\011013-18267-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x86 compatible
Built by: [B]7601[/B].17944.x86fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 1:15:02.133[/B]
*** WARNING: Unable to verify timestamp for mfehidk.sys
*** ERROR: Module load completed but symbols could not be loaded for mfehidk.sys
*** WARNING: Unable to verify timestamp for mfencbdc.sys
*** ERROR: Module load completed but symbols could not be loaded for mfencbdc.sys
*** WARNING: Unable to verify timestamp for MOBK.sys
*** ERROR: Module load completed but symbols could not be loaded for MOBK.sys
*** WARNING: Unable to verify timestamp for RapportPG.sys
*** ERROR: Module load completed but symbols could not be loaded for RapportPG.sys
*** WARNING: Unable to verify timestamp for RapportCerberus32_44365.sys
*** ERROR: Module load completed but symbols could not be loaded for RapportCerberus32_44365.sys
Probably caused by :[B]mfehidk.sys ( mfehidk+27291 )[/B]
BugCheck [B]1000007F, {8, 807c8750, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x1000007F]UNEXPECTED_KERNEL_MODE_TRAP_M (1000007f)[/url]
Arguments:
Arg1: 00000008, EXCEPTION_DOUBLE_FAULT
Arg2: 807c8750
Arg3: 00000000
Arg4: 00000000
BUGCHECK_STR: 0x7f_8
PROCESS_NAME: [B]TrustedInstall[/B]
FAILURE_BUCKET_ID: [B]0x7f_8_mfehidk+27291[/B]
BIOS Version 2.10
BIOS Release Date 09/23/2009
Manufacturer TOSHIBA
Product Name Satellite L350
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
3rd Party Drivers: The following is for information purposes only. Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post. Code:
[font=lucida console]**************************Thu Jan 10 14:27:41.261 2013 (UTC - 5:00)**************************
[COLOR=RED][B]mdmxsdk.sys Mon Jun 19 17:26:59 2006 (449716A3)[/B][/COLOR]
[COLOR=RED][B]HSX_CNXT.sys Fri Feb 13 15:57:25 2009 (4995DEB5)[/B][/COLOR]
[COLOR=RED][B]HSXHWAZL.sys Fri Feb 13 15:58:15 2009 (4995DEE7)[/B][/COLOR]
[COLOR=RED][B]HSX_DPV.sys Fri Feb 13 16:00:17 2009 (4995DF61)[/B][/COLOR]
[COLOR=RED][B]pgeffect.sys Mon Jun 22 05:04:57 2009 (4A3F4939)[/B][/COLOR]
[COLOR=RED][B]tos_sps32.sys Wed Jun 24 01:36:21 2009 (4A41BB55)[/B][/COLOR]
[COLOR=RED][B]FwLnk.sys Mon Jul 6 20:53:05 2009 (4A529C71)[/B][/COLOR]
intelppm.sys Mon Jul 13 19:11:03 2009 (4A5BBF07)
[COLOR=RED][B]TVALZ_O.SYS Mon Jul 13 22:19:21 2009 (4A5BEB29)[/B][/COLOR]
[COLOR=RED][B]SynTP.sys Mon Jul 20 20:06:38 2009 (4A65068E)[/B][/COLOR]
RTKVHDA.sys Tue Jul 28 09:02:38 2009 (4A6EF6EE)
tdcmdpst.sys Thu Jul 30 04:26:19 2009 (4A71592B)
iaStor.sys Fri Aug 7 08:16:56 2009 (4A7C1B38)
igdkmd32.sys Thu Aug 27 11:00:04 2009 (4A969F74)
MOBK.sys Thu Dec 31 22:17:47 2009 (4B3D695B)
amdxata.sys Fri Mar 19 12:19:01 2010 (4BA3A3F5)
RTL8187B.sys Tue Mar 30 23:13:25 2010 (4BB2BDD5)
Rt86win7.sys Fri Jun 10 02:31:55 2011 (4DF1BA5B)
GEARAspiWDM.sys Thu May 3 15:55:59 2012 (4FA2E2CF)
McPvDrv.sys Tue Sep 18 10:37:18 2012 (5058871E)
RapportCerberus32_44365.sys Thu Sep 20 05:29:28 2012 (505AE1F8)
RapportEI.sys Mon Oct 29 15:54:01 2012 (508EDED9)
RapportKELL.sys Mon Oct 29 15:54:01 2012 (508EDED9)
RapportPG.sys Mon Oct 29 15:55:54 2012 (508EDF4A)
rapportiaso.sys Thu Nov 1 17:06:30 2012 (5092E456)
mfencbdc.sys Thu Nov 1 17:08:19 2012 (5092E4C3)
mfehidk.sys Tue Nov 6 17:46:53 2012 (5099935D)
mfewfpk.sys Tue Nov 6 17:47:19 2012 (50999377)
mfeapfk.sys Tue Nov 6 17:47:47 2012 (50999393)
mfeavfk.sys Tue Nov 6 17:48:07 2012 (509993A7)
mfefirek.sys Tue Nov 6 17:49:46 2012 (5099940A)
cfwids.sys Tue Nov 6 17:50:40 2012 (50999440)
[/font]
http://www.carrona.org/drivers/driver.php?id=mdmxsdk.sys http://www.carrona.org/drivers/driver.php?id=HSX_CNXT.sys http://www.carrona.org/drivers/driver.php?id=HSXHWAZL.sys http://www.carrona.org/drivers/driver.php?id=HSX_DPV.sys http://www.carrona.org/drivers/driver.php?id=pgeffect.sys http://www.carrona.org/drivers/driver.php?id=tos_sps32.sys http://www.carrona.org/drivers/driver.php?id=FwLnk.sys http://www.carrona.org/drivers/driver.php?id=intelppm.sys http://www.carrona.org/drivers/driver.php?id=TVALZ_O.SYS http://www.carrona.org/drivers/driver.php?id=SynTP.sys http://www.carrona.org/drivers/driver.php?id=RTKVHDA.sys http://www.carrona.org/drivers/driver.php?id=tdcmdpst.sys http://www.carrona.org/drivers/driver.php?id=iaStor.sys http://www.carrona.org/drivers/driver.php?id=igdkmd32.sys http://www.carrona.org/drivers/driver.php?id=MOBK.sys http://www.carrona.org/drivers/driver.php?id=amdxata.sys http://www.carrona.org/drivers/driver.php?id=RTL8187B.sys http://www.carrona.org/drivers/driver.php?id=Rt86win7.sys http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys McPvDrv.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
RapportCerberus32_44365.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=RapportEI.sys http://www.carrona.org/drivers/driver.php?id=RapportKELL.sys http://www.carrona.org/drivers/driver.php?id=RapportPG.sys http://www.carrona.org/drivers/driver.php?id=rapportiaso.sys mfencbdc.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=mfehidk.sys http://www.carrona.org/drivers/driver.php?id=mfewfpk.sys http://www.carrona.org/drivers/driver.php?id=mfeapfk.sys http://www.carrona.org/drivers/driver.php?id=mfeavfk.sys http://www.carrona.org/drivers/driver.php?id=mfefirek.sys http://www.carrona.org/drivers/driver.php?id=cfwids.sys
