BSOD Only when Gaming

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by Jarid333, Oct 7, 2012.

  1. Jarid333

    Jarid333 New Member

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    Help plzzzzzzzzzzzzzz i have done everything in the world to stop my BSOD and i can't figure out how to fix it !!! I'm about to blow up my machine !

    i am a complete noob when it comes to all of this stuff so PLZ USE ENGLISH to help me out
    the September crash is rather old, i have since fixed that issue the October one is the newest

    My system specs are:

    Asus Saber-tooth x58 LGA 1366 quad core MB
    Windows 7 64-bit ultimate
    12 gigs of ram
    Intel quad core i7 960 LGA 1366 CPU
    Nvidia Ge-force GTX 590 - Classified Edition
    850w Corsair Power-supply
    Khuler 920 CPU water cooler


     

    Attached Files:

    #1 Jarid333, Oct 7, 2012
    Last edited: Oct 7, 2012
  2. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

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    Please rerun the file collection app and let it finish. There'll be a window that says something about zipping up the files and posting them - that's when the app is finished.

    Both memory dumps are STOP 0x116's. Please start by looking at this troubleshooting guide: STOP 0x116: VIDEO_TDR_ERROR troubleshooting - Windows 7 Forums

    There are other possibilities for this error, so please update these older/problem drivers:
    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    ASACPI.sys Sun Mar 27 22:30:36 2005 (42476C4C)
    Asus ATK0110 ACPI Utility (a known BSOD maker in Win7). Also a part of the Asus PCProbe and AISuite Utilities
    http://www.carrona.org/drivers/driver.php?id=ASACPI.sys

    SiLib.sys Tue Feb 6 18:13:54 2007 (45C90BB2)
    USBXpress Development Kit
    http://www.carrona.org/drivers/driver.php?id=SiLib.sys

    AseUSBCC.sys Tue Feb 6 18:15:34 2007 (45C90C16)
    Aladdin USB Key HASP Driver (also associated w/Antec Liquid Cooling software)
    http://www.carrona.org/drivers/driver.php?id=AseUSBCC.sys

    AsUpIO.sys Sun Jul 5 22:21:38 2009 (4A515FB2)
    ASUS hardware monitoring software related
    http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys

    AsIO.sys Mon Aug 3 03:03:16 2009 (4A768BB4)
    Asus PCProbe Utility
    http://www.carrona.org/drivers/driver.php?id=AsIO.sys

    nusb3hub.sys Thu Apr 22 21:34:35 2010 (4BD0F92B)
    NEC Electronics USB 3.0 Host Controller Driver (previous issues w/BSOD's)
    http://www.carrona.org/drivers/driver.php?id=nusb3hub.sys

    nusb3xhc.sys Thu Apr 22 21:34:36 2010 (4BD0F92C)
    NEC Electronics USB 3.0 Host Controller Driver (previous issues w/BSOD's)
    http://www.carrona.org/drivers/driver.php?id=nusb3xhc.sys

    Analysis:
    The following is for information purposes only.
    Code:
    [FONT=lucida console]**************************Sun Oct  7 13:37:08.367 2012 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\100712-22495-01.dmp]
    Windows 7 Kernel Version [B]7601 [/B](Service Pack 1) MP (8 procs) Free x64
    Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030
    System Uptime:[B]0 days 0:51:52.508[/B]
    BugCheck Code: [B]BugCheck 116, {fffffa800ed854e0, fffff8800fd461a4, ffffffffc000009a, 4}[/B]
    Probably caused by :[B]Unknown_Image ( ANALYSIS_INCONCLUSIVE )[/B]
    BugCheck Info: [B]VIDEO_TDR_FAILURE (116)[/B]
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
    BUGCHECK_STR:  0x116
    PROCESS_NAME: [B]System[/B]
    FAILURE_BUCKET_ID: [B]X64_0x116_ANALYSIS_INCONCLUSIVE[/B]
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Thu Sep 20 13:23:05.427 2012 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\092012-21793-01.dmp]
    Windows 7 Kernel Version [B]7601 [/B](Service Pack 1) MP (8 procs) Free x64
    Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030
    System Uptime:[B]0 days 0:05:09.566[/B]
    BugCheck Code: [B]BugCheck 116, {fffffa800a4034e0, fffff8800fd491a4, ffffffffc000009a, 4}[/B]
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    *** WARNING: Unable to verify checksum for win32k.sys
    Probably caused by :[B]nvlddmkm.sys ( nvlddmkm+d431a4 )[/B]
    BugCheck Info: [B]VIDEO_TDR_FAILURE (116)[/B]
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
    BUGCHECK_STR:  0x116
    PROCESS_NAME: [B]System[/B]
    FAILURE_BUCKET_ID: [B]X64_0x116_IMAGE_nvlddmkm.sys[/B]
    CPUID:        "Intel(R) Core(TM) i7 CPU         960  @ 3.20GHz"
    MaxSpeed:     3200
    CurrentSpeed: [B]3207[/B]
      BIOS Version                  1402   
      BIOS Release Date             08/09/2012
      Manufacturer                  System manufacturer
      Product Name                  System Product Name
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Sun Oct  7 13:37:08.367 2012 (UTC - 4:00)**************************
    [/FONT]

    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    [FONT=lucida console]¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Thu Sep 20 13:23:05.427 2012 (UTC - 4:00)**************************
    [COLOR=RED][B]ASACPI.sys                  Sun Mar 27 22:30:36 2005 (42476C4C)[/B][/COLOR]
    [COLOR=RED][B]SiLib.sys                   Tue Feb  6 18:13:54 2007 (45C90BB2)[/B][/COLOR]
    [COLOR=RED][B]AseUSBCC.sys                Tue Feb  6 18:15:34 2007 (45C90C16)[/B][/COLOR]
    GEARAspiWDM.sys             Mon May 18 08:17:04 2009 (4A1151C0)
    [COLOR=RED][B]AsUpIO.sys                  Sun Jul  5 22:21:38 2009 (4A515FB2)[/B][/COLOR]
    intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
    AsIO.sys                    Mon Aug  3 03:03:16 2009 (4A768BB4)
    amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
    nusb3hub.sys                Thu Apr 22 21:34:35 2010 (4BD0F92B)
    nusb3xhc.sys                Thu Apr 22 21:34:36 2010 (4BD0F92C)
    emupia2k.sys                Wed Jul  7 09:38:03 2010 (4C34833B)
    ctsfm2k.sys                 Wed Jul  7 09:38:10 2010 (4C348342)
    ctoss2k.sys                 Wed Jul  7 09:38:24 2010 (4C348350)
    ha20x22k.sys                Wed Jul  7 09:41:25 2010 (4C348405)
    ctaud2k.sys                 Wed Jul  7 09:42:14 2010 (4C348436)
    ctprxy2k.sys                Wed Jul  7 09:42:17 2010 (4C348439)
    CTEXFIFX.SYS                Wed Jul  7 09:44:03 2010 (4C3484A3)
    CT20XUT.SYS                 Wed Jul  7 09:44:15 2010 (4C3484AF)
    CTHWIUT.SYS                 Wed Jul  7 09:44:19 2010 (4C3484B3)
    nvBridge.kmd                Fri May 20 23:58:23 2011 (4DD7385F)
    Rt64win7.sys                Fri Jun 10 02:33:15 2011 (4DF1BAAB)
    epfwwfpr.sys                Tue Jun 28 03:30:09 2011 (4E098301)
    ehdrv.sys                   Tue Jun 28 03:34:38 2011 (4E09840E)
    eamonm.sys                  Tue Aug  2 05:33:29 2011 (4E37C469)
    nvhda64v.sys                Wed Apr 18 13:07:54 2012 (4F8EF4EA)
    nvlddmkm.sys                Tue May 15 03:35:36 2012 (4FB20748)
    [/FONT]
    http://www.carrona.org/drivers/driver.php?id=ASACPI.sys
    http://www.carrona.org/drivers/driver.php?id=SiLib.sys
    http://www.carrona.org/drivers/driver.php?id=AseUSBCC.sys
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=AsIO.sys
    http://www.carrona.org/drivers/driver.php?id=amdxata.sys
    http://www.carrona.org/drivers/driver.php?id=nusb3hub.sys
    http://www.carrona.org/drivers/driver.php?id=nusb3xhc.sys
    http://www.carrona.org/drivers/driver.php?id=emupia2k.sys
    http://www.carrona.org/drivers/driver.php?id=ctsfm2k.sys
    http://www.carrona.org/drivers/driver.php?id=ctoss2k.sys
    http://www.carrona.org/drivers/driver.php?id=ha20x22k.sys
    http://www.carrona.org/drivers/driver.php?id=ctaud2k.sys
    http://www.carrona.org/drivers/driver.php?id=ctprxy2k.sys
    http://www.carrona.org/drivers/driver.php?id=CTEXFIFX.SYS
    http://www.carrona.org/drivers/driver.php?id=CT20XUT.SYS
    http://www.carrona.org/drivers/driver.php?id=CTHWIUT.SYS
    http://www.carrona.org/drivers/driver.php?id=nvBridge.kmd
    http://www.carrona.org/drivers/driver.php?id=Rt64win7.sys
    http://www.carrona.org/drivers/driver.php?id=epfwwfpr.sys
    http://www.carrona.org/drivers/driver.php?id=ehdrv.sys
    http://www.carrona.org/drivers/driver.php?id=eamonm.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
     
    #2 usasma, Oct 7, 2012
    Last edited: Oct 7, 2012
  3. Jarid333

    Jarid333 New Member

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    Hey John thanks for the speedy help, those links for the Drivers you sent me did not work, they rerouted me to the site which i assume gives you another site that has the driver, i'd click that and it'd just bring me to a home page with no driver....so if you could, could you give me the direct links or direct downloads, and here is the finished .rar you asked for, i reran the grab all and waited for everything to stop poping up then zipped it

    if there is any other info you need let me know, I'll be glad to help you out as much as i can in return for your MUCH appreciated help like i said before I'm on my last strand of hair with this issue I'm going insane

    I also use an app called "bluescreenview" and "whocrashed" to view the problems but it doesn't help me much besides telling me what the issue is...

    "bluescreenview" says

    ntoskrnl.exe ntoskrnl.exe+87ce9 fffff800`03813000 fffff800`03dfb000 0x005e8000 0x4fa390f3 5/4/2012 4:18:59 AM Microsoft® Windows® Operating System NT Kernel & System 6.1.7601.17835 (win7sp1_gdr.120503-2030) Microsoft Corporation C:\Windows\system32\ntoskrnl.exe

    "Whocrashed" says

    [FONT=Segoe UI, Arial]On Sun 10/7/2012 5:37:08 PM GMT your computer crashed
    crash dump file: C:\Windows\Minidump\100712-22495-01.dmp
    This was probably caused by the following module: [FONT=Segoe UI, Arial]unknown_module_00000000`00074232.sys[/FONT] (Unloaded_Unknown_Module_00000000`00074232+0x2888CC)
    Bugcheck code: 0x116 (0xFFFFFA800ED854E0, 0xFFFFF8800FD461A4, 0xFFFFFFFFC000009A, 0x4)
    Error: [FONT=Segoe UI, Arial]VIDEO_TDR_ERROR[/FONT]
    Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: unknown_module_00000000`00074232.sys .
    Google query: [FONT=Segoe UI, Arial]unknown_module_00000000`00074232.sys VIDEO_TDR_ERROR[/FONT]

    [/FONT][FONT=Segoe UI, Arial]On Sun 10/7/2012 5:37:08 PM GMT your computer crashed
    crash dump file: C:\Windows\memory.dmp
    This was probably caused by the following module: [FONT=Segoe UI, Arial]ntkrnlmp.exe[/FONT] (nt!KeRemoveQueueEx+0x1839)
    Bugcheck code: 0x116 (0xFFFFFA800ED854E0, 0xFFFFF8800FD461A4, 0xFFFFFFFFC000009A, 0x4)
    Error: [FONT=Segoe UI, Arial]VIDEO_TDR_ERROR[/FONT]
    Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.
    [/FONT]
     

    Attached Files:

    #3 Jarid333, Oct 8, 2012
    Last edited: Oct 8, 2012
  4. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

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    The links at my website ( carrona.org ) are intended to point people to the general area where the drivers are. There's just not enough room to put the links for every single driver for every single operating system.

    The file collection app didn't finish again. Please provide the information that I requested.

    I do not use BlueScreenView or WhoCrashed as they often don't provide any useful information for me.
    In this case they provided you with the same information that I gave you in my first post - the STOP 0x116 error.
    Have you completed the troubleshooting steps for that yet?

    If not, please do so. If the BSOD's continue after that, then we'll move on to the other drivers.

    There is one driver that you must install - the ASACPI.sys driver
    Go to this link: ASUS - Motherboards- ASUS SABERTOOTH X58
    Click on the down arrow in the "Select OS" box and select your OS
    Then, scroll down and click on the + sign to the left of the Utilities category
    Then, scroll down to the second item in the Utilities category - it'll be named "ASUS PC ProbeII V1.04.88 Install Program for 32/64bit Windows XP & Windows Vista & Windows 7"
    Download it and install it.
    Then reboot
    Then check in C:\Windows\System32\drivers to ensure that ASACPI.sys is dated later than 2005 (it should be 2009 or later).

    Once all that is done, then post back if you're having further BSOD's.
     
  5. Jarid333

    Jarid333 New Member

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    Installed all steps and drivers that you listed, rebooted, played bf3 for about 15-20mins then got a hard crash of my whole pc monitor went blank fans speeds all ramped up and system locked up had to hold restart button to shut down and reboot, got no error message when rebooting and no crash log I also got the app to finally finish correctly so here's the New and hopefully complete dump.rar
     

    Attached Files:

    #5 Jarid333, Oct 8, 2012
    Last edited: Oct 8, 2012
  6. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

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    Go to an elevated (Run as administrator) Command Prompt
    Type "systeminfo.exe >%userprofile%\Desktop\systeminfo.txt" (without the quotes)
    Press Enter
    You will find the file systeminfo.txt on your Desktop

    Next, open up MSINFO32 (Start...Run...type in "MSINFO32" (without the quotes) and press Enter
    Click on File...Save - and save it as an .nfo file
    Click on File...Export - and save it as a .txt file

    Then zip up all 3 files into a .zip file and upload it with your next post.
    These are the reports that I need.
     
  7. Twinnii

    Twinnii Well-Known Member

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    Do you have the latest driver for the Nvidia Ge-force video card. Go here GeForce GTX 590 | Performance | GeForce

    Select the Drivers tab and select "Automatic Driver Detection[FONT=Trebuchet MS, Arial, Helvetica, sans-serif]" tab if you want geforce to automatically detect it or you can select it from the list. How long have you been playing Battlefield without the error. Also, was there anything you may have installed recently or settings you may have changed? It's possible something is running in the background that can be using a high usage of the CPU or memory. Also I would try disabling the anti-virus and see how long it goes. To check what the usage is just go to Start - Run - and type in taskmgr.exe This will open up the task manager and go to processes tab and press "Show processes from all users". Click the CPU column until it's in descending order and see what the usage is and do the same with the memory. I will verify the driver version. It's possible there might even be an update with battlefield.[/FONT]
     

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