Ken Ettinger
New Member
- Joined
- Oct 20, 2012
- Messages
- 20
******************************************************************************** *
* Bugcheck Analysis *
* *
*******************************************************************************
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff960000dd010, Address of the instruction which caused the bugcheck
Arg3: fffff880072a8b40, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
Debugging Details:
------------------
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAULTING_IP:
win32k!xxxProcessEventMessage+1c0
fffff960`000dd010 017308 add dword ptr [rbx+8],esi
CONTEXT: fffff880072a8b40 -- (.cxr 0xfffff880072a8b40)
rax=fffff880072a9570 rbx=0000000000000000 rcx=fffff880072a94c8
rdx=fffff900c08ef1a0 rsi=0000000000000001 rdi=0000000000000000
rip=fffff960000dd010 rsp=fffff880072a9520 rbp=fffff880072a96c0
r8=0000000000000000 r9=0000000000000000 r10=0000000000000000
r11=fffff880072a9440 r12=fffff900c2413970 r13=fffff880072a9a98
r14=fffff900c2413970 r15=0000000000000001
iopl=0 nv up ei ng nz na pe nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00210282
win32k!xxxProcessEventMessage+0x1c0:
fffff960`000dd010 017308 add dword ptr [rbx+8],esi ds:002b:00000000`00000008=????????
Resetting default scope
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0x3B
PROCESS_NAME: PartyGaming.ex
CURRENT_IRQL: 0
LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff960000dd010
STACK_TEXT:
fffff880`072a9520 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : win32k!xxxProcessEventMessage+0x1c0
FOLLOWUP_IP:
win32k!xxxProcessEventMessage+1c0
fffff960`000dd010 017308 add dword ptr [rbx+8],esi
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: win32k!xxxProcessEventMessage+1c0
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: win32k
IMAGE_NAME: win32k.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 5006fd0d
STACK_COMMAND: .cxr 0xfffff880072a8b40 ; kb
FAILURE_BUCKET_ID: X64_0x3B_win32k!xxxProcessEventMessage+1c0
BUCKET_ID: X64_0x3B_win32k!xxxProcessEventMessage+1c0
Followup: MachineOwner
---------
IRFilter.sys Thu Jul 3 05:53:12 2008 (486BDCA8)
GEARAspiWDM.sys Mon May 18 22:17:04 2009 (4A1151C0)
intelppm.sys Tue Jul 14 09:19:25 2009 (4A5BC0FD)
Thank you for the response. I have updated my iTunes, which should take care of both the IRFilter and the GEARAspiWDM.sys; in any case, it crashed on my other computer when it had the newest iTunes installation. I could not figure out how to update intelppm.sys after following the link and searching online.
I am uploading the W7F diagnostic results, zipped.
Do you have any best educated guesses of what the problem could be, so that I could test it using trial and error? It is somewhat difficult to test because it only crashes every couple days, but if you have an idea of what is most likely the problem (30" monitor running 2560x1600 connected through display port/USB; printer driver; ESET antivirus; some sort of software or database problem) it might help.
Thank you very much!
[FONT=lucida console]**************************Mon Oct 8 14:10:43.324 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\100812-22042-01.dmp]
Windows 7 Kernel Version [B]7601 [/B](Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:[B]0 days 3:43:24.215[/B]
BugCheck Code: [B]BugCheck 3B, {c0000005, fffff960000dd010, fffff880072a8b40, 0}[/B]
Probably caused by :[B]win32k.sys ( win32k!xxxProcessEventMessage+1c0 )[/B]
BugCheck Info: [B]SYSTEM_SERVICE_EXCEPTION (3b)[/B]
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
BUGCHECK_STR: 0x3B
PROCESS_NAME: [B]PartyGaming.ex[/B]
FAILURE_BUCKET_ID: [B]X64_0x3B_win32k!xxxProcessEventMessage+1c0[/B]
CPUID: "Intel(R) Core(TM) i7-2720QM CPU @ 2.20GHz"
MaxSpeed: 2200
CurrentSpeed: [B]2195[/B]
BIOS Version MBP81.88Z.0047.B0E.1104221557
BIOS Release Date 04/22/11
Manufacturer Apple Inc.
Product Name MacBookPro8,3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/FONT]
[FONT=lucida console]**************************Mon Oct 8 14:10:43.324 2012 (UTC - 4:00)**************************
[B]IRFilter.sys Wed Jul 2 15:53:12 2008 (486BDCA8)[/B]
GEARAspiWDM.sys Mon May 18 08:17:04 2009 (4A1151C0)
intelppm.sys Mon Jul 13 19:19:25 2009 (4A5BC0FD)
MacHALDriver.sys Sun Feb 21 20:51:34 2010 (4B81E326)
amdxata.sys Fri Mar 19 12:18:18 2010 (4BA3A3CA)
HECIx64.sys Tue Sep 21 12:59:04 2010 (4C98E458)
trackpad_plus_plus_x64.sys Sun Oct 10 10:14:14 2010 (4CB1CA36)
CS420x64.sys Thu Nov 11 19:04:13 2010 (4CDC847D)
b57nd60a.sys Thu Dec 2 02:12:04 2010 (4CF746C4)
applemtm.sys Wed Dec 22 22:01:31 2010 (4D12BB8B)
applemtp.sys Wed Dec 22 22:01:32 2010 (4D12BB8C)
tap0901.sys Thu Mar 24 17:20:03 2011 (4D8BB583)
KeyAgent.sys Sun Apr 3 19:25:04 2011 (4D9901D0)
bcmwl664.sys Wed Apr 6 15:44:48 2011 (4D9CC2B0)
LEqdUsb.Sys Sat Apr 30 07:51:26 2011 (4DBBF7BE)
LHidEqd.Sys Sat Apr 30 07:51:29 2011 (4DBBF7C1)
LHidFilt.Sys Sat Apr 30 07:51:39 2011 (4DBBF7CB)
LMouFilt.Sys Sat Apr 30 07:51:45 2011 (4DBBF7D1)
AppleBtBc.sys Thu May 5 20:30:49 2011 (4DC34139)
KeyMagic.sys Tue May 10 21:24:39 2011 (4DC9E557)
easytthr.sys Sun May 22 07:44:02 2011 (4DD8F702)
epfwwfp.sys Tue Jun 28 03:30:08 2011 (4E098300)
epfw.sys Tue Jun 28 03:30:10 2011 (4E098302)
ehdrv.sys Tue Jun 28 03:34:38 2011 (4E09840E)
EpfwLWF.sys Mon Jul 11 12:19:38 2011 (4E1B229A)
eamonm.sys Tue Aug 2 05:33:29 2011 (4E37C469)
AppleMNT.sys Wed Aug 10 21:20:04 2011 (4E432E44)
AppleHFS.sys Wed Aug 10 21:20:06 2011 (4E432E46)
dlkmdldr.sys Wed Nov 23 12:57:37 2011 (4ECD3411)
dlkmd.sys Wed Nov 23 13:00:30 2011 (4ECD34BE)
AtihdW76.sys Fri May 11 04:25:40 2012 (4FACCD04)
atikmpag.sys Fri Jul 27 21:14:47 2012 (50133D07)
atikmdag.sys Fri Jul 27 21:48:09 2012 (501344D9)
[/FONT]
Computer 1:
Analysis:
The following is for informational purposes only.
Code:[FONT=lucida console]**************************Mon Oct 8 14:10:43.324 2012 (UTC - 4:00)************************** Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\100812-22042-01.dmp] Windows 7 Kernel Version [B]7601 [/B](Service Pack 1) MP (8 procs) Free x64 Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030 System Uptime:[B]0 days 3:43:24.215[/B] BugCheck Code: [B]BugCheck 3B, {c0000005, fffff960000dd010, fffff880072a8b40, 0}[/B] Probably caused by :[B]win32k.sys ( win32k!xxxProcessEventMessage+1c0 )[/B] BugCheck Info: [B]SYSTEM_SERVICE_EXCEPTION (3b)[/B] DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT BUGCHECK_STR: 0x3B PROCESS_NAME: [B]PartyGaming.ex[/B] FAILURE_BUCKET_ID: [B]X64_0x3B_win32k!xxxProcessEventMessage+1c0[/B] CPUID: "Intel(R) Core(TM) i7-2720QM CPU @ 2.20GHz" MaxSpeed: 2200 CurrentSpeed: [B]2195[/B] BIOS Version MBP81.88Z.0047.B0E.1104221557 BIOS Release Date 04/22/11 Manufacturer Apple Inc. Product Name MacBookPro8,3 ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨`` [/FONT]
There's not a whole bunch available to test SSD's. The "easiest" test is to remove the SSD, install a platter-based hard drive, install Windows and test for stability that way.
Here's some suggestions:
- Update the SSD's firmware to the latest available version (VERY IMPORTANT!!!)
- Update the motherboard controllers drivers to the latest available version from the controller manufacturer (NOT the mobo manufacturer unless you can't find any on the controller manufacturer's website)
- Slow the memory (RAM) down to the next slower speed (I've only seen one person who claimed that this worked for them).
- Use any manufacturer's utilities that you may have. If you don't have any, then try this free one (I haven't used it myself): Crystal Dew World
- Update chipset and storage controller drivers to the latest available from the manufacturer of the device (not the manufacturer of the motherboard). Be sure to update ALL controllers on the motherboard!
....NOTE: Recently (Nov 2011) we had BSOD issues with the Marvell 91xx controller and an SSD. You may have to switch controllers also.
- Replace the SSD with a platter based hard drive and see if that stops the BSOD's. If it does, then it's likely that there's a problem with the SSD OR an incompatibility with your system.
It's my opinion that SSD's aren't reliable enough (with current hardware) to be used on a system that needs to work reliably. Until I see reliability I will not recommend, nor will I use, SSD's for critical applications.
06 Dec 2011 - This post tends to confirm issues with certain SSD chipsets and certain controllers - [SOLVED] cant find the cause of BSOD F4 - Tech Support Forum
29 May 2012 - The frequency of BSOD's with SSD's seems to have been decreasing over the last several months. It may be approaching time to re-evaluate my stand on their suitability for use in production systems.
[font=lucida console]**************************Fri Oct 19 17:23:13.222 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\101912-8034-01.dmp]
Windows 7 Kernel Version [B]7601 [/B](Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 4:38:29.549[/B]
BugCheck Code: [B]BugCheck 3B, {c0000005, fffff9600010d010, fffff8800e011b40, 0}[/B]
Probably caused by :[B]win32k.sys ( win32k!xxxProcessEventMessage+1c0 )[/B]
BugCheck Info: [B]SYSTEM_SERVICE_EXCEPTION (3b)[/B]
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
BUGCHECK_STR: 0x3B
PROCESS_NAME: [B]PartyGaming.ex[/B]
FAILURE_BUCKET_ID: [B]X64_0x3B_win32k!xxxProcessEventMessage+1c0[/B]
CPUID: "Intel(R) Core(TM) i7-3667U CPU @ 2.00GHz"
MaxSpeed: 2000
CurrentSpeed: [B]2494[/B]
Processor may be overclocked!
Expected Frequency: 2000
Actual Frequency: 2494
Overclock Ratio: 1.247
BIOS Version G6ET23WW (1.02 )
BIOS Release Date 08/14/2012
Manufacturer LENOVO
Product Name 344425U
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
[font=lucida console]**************************Fri Oct 19 17:23:13.222 2012 (UTC - 4:00)**************************
[B]RimSerial_AMD64.sys Mon Nov 24 12:01:01 2008 (492ADDCD)[/B]
intelppm.sys Mon Jul 13 19:19:25 2009 (4A5BC0FD)
amdxata.sys Fri Mar 19 12:18:18 2010 (4BA3A3CA)
swg3kser00.sys Fri May 13 16:54:12 2011 (4DCD9A74)
swiwdmbx64.sys Mon May 16 14:44:24 2011 (4DD17088)
risdxc64.sys Wed May 25 04:23:28 2011 (4DDCBC80)
swnc8ua3.sys Sat May 28 14:45:43 2011 (4DE142D7)
Tvti2c.sys Sun May 29 21:36:58 2011 (4DE2F4BA)
smihlp.sys Mon May 30 12:21:37 2011 (4DE3C411)
ISCTD64.sys Tue Aug 23 13:32:39 2011 (4E53E437)
btwl2cap.sys Sat Aug 27 18:58:52 2011 (4E5976AC)
DzHDD64.sys Mon Oct 24 06:10:13 2011 (4EA53985)
HECIx64.sys Wed Nov 9 19:52:25 2011 (4EBB2049)
tap0901.sys Thu Nov 24 13:50:27 2011 (4ECE91F3)
Tppwr64v.sys Mon Nov 28 23:08:06 2011 (4ED45AA6)
tvtvcamd.sys Tue Nov 29 22:48:06 2011 (4ED5A776)
IntcDAud.sys Tue Dec 6 06:23:07 2011 (4EDDFB1B)
WFPFilter.sys Wed Dec 14 08:03:00 2011 (4EE89E84)
psadd.sys Mon Dec 26 20:09:28 2011 (4EF91AC8)
Netwsw00.sys Mon Feb 20 13:26:23 2012 (4F42904F)
iusb3hub.sys Mon Feb 27 05:56:50 2012 (4F4B6172)
iusb3xhc.sys Mon Feb 27 05:56:53 2012 (4F4B6175)
iusb3hcs.sys Mon Feb 27 05:58:49 2012 (4F4B61E9)
ibmpmdrv.sys Wed Feb 29 01:01:34 2012 (4F4DBF3E)
btwavdt.sys Thu Mar 1 16:45:18 2012 (4F4FEDEE)
btwrchid.sys Thu Mar 1 16:46:08 2012 (4F4FEE20)
epfwwfp.sys Wed Mar 7 09:28:51 2012 (4F5770A3)
EpfwLWF.sys Wed Mar 7 09:28:51 2012 (4F5770A3)
epfw.sys Wed Mar 7 09:28:53 2012 (4F5770A5)
eamonm.sys Wed Mar 7 09:32:36 2012 (4F577184)
ehdrv.sys Wed Mar 7 09:33:42 2012 (4F5771C6)
igdkmd64.sys Mon Mar 19 19:31:54 2012 (4F67C1EA)
PHCORE64.SYS Mon Mar 26 02:40:22 2012 (4F700F56)
bcbtums.sys Tue Mar 27 17:06:49 2012 (4F722BE9)
btwaudio.sys Wed Mar 28 18:34:32 2012 (4F7391F8)
btwampfl.sys Thu Mar 29 14:51:21 2012 (4F74AF29)
iwdbus.sys Sat Apr 14 17:16:13 2012 (4F89E91D)
SPUVCbv_x64.sys Mon May 21 22:12:10 2012 (4FBAF5FA)
RTKVHD64.sys Tue May 29 06:42:48 2012 (4FC4A828)
iaStor.sys Wed May 30 16:40:40 2012 (4FC685C8)
SynTP.sys Thu Jul 5 23:36:02 2012 (4FF65D22)
Smb_driver_Intel.sys Thu Jul 5 23:37:34 2012 (4FF65D7E)
[/font]
Analysis:
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
Debug session time: Tue Oct 23 06:39:58.371 2012 (UTC + 11:00)
System Uptime: 0 days 3:04:15.261
BugCheck 3B, {c0000005, fffff9600008d010, fffff8800bc24b40, 0}
Probably caused by : win32k.sys ( win32k!xxxProcessEventMessage+1c0 )
BUGCHECK_STR: 0x3B
PROCESS_NAME: PartyGaming.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Tue Oct 9 05:10:43.324 2012 (UTC + 11:00)
System Uptime: 0 days 3:43:24.215
BugCheck 3B, {c0000005, fffff960000dd010, fffff880072a8b40, 0}
Probably caused by : win32k.sys ( win32k!xxxProcessEventMessage+1c0 )
BUGCHECK_STR: 0x3B
PROCESS_NAME: PartyGaming.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
win32k! xxxProcessEventMessage+1c0
I ran my computer all night and tried to give it a bit of a challenge by playing several videos and having many applications open at once. It did not crash over the ~12 hours.
The only difference between what programs it was running overnight and what it was running when it just crashed now is that it was writing to / editing / accessing this PostgreSQL database (used for playing online poker).