No matter which browser I use, I get a constant BSOD and recently also got the message Windows Is Not Responding - I am a newbie to this type of problem and need some advice - I didn't get very far! Norton says the tool is a high risk.
OK - I suddenly realized I should have entered this into my BSOD prior message. This past Sunday (9/25), my screen was totally different when I awakened. I was asked for my pc password and then a windows password - this was the strangest thing that has ever happened. I believe that Windows did an update (attached) and the result of the update caused the constant BSOD to occur.
I get a constant BSOD and recently also got the message Windows Is Not Responding - I am a newbie to this type of problem and need some advice - I didn't get very far! Norton says the tool is a high risk.
please follow the advice in post #5. Use the tool provided and remove Norton. Just use the on board Defender for now as often Norton can be part of the issue. We always ask users to remove any third party security apps as they are often part of the issue.
I've also merged your threads to save on confusion please try not to double post.
You can also find the dump files yourself by looking in the main Windows folder on the C drive for a folder marked Minidump (you could even do a search for it). The dump files should be inside and at first if you try to move them it'll say needs admin something or other, simply try again and it should let you through. Zip the dump files up and post in forum.