Windows 7 BSOD when playing video games

[Diana Dang]

Hello everyone,

Recently when playing games, I would get BSOD. I'm not sure what the problem is, but I have screenshots of the problem. Thank you for your time.

 

[kemical]

Hi Diana,
Please read the post found here:
http://windowsforum.com/threads/how-to-ask-for-help-with-a-bsod-problem.38837/
Post the results and I'll read the dmp files asap.

 

[Diana Dang]

Hello Sir,

Hopefully, I did it correctly.
Thank you for helping!

 

[Diana Dang]

Oops, I forgot to add this. I'm sorry.

 

[kemical]

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Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff8800f971eb6, fffff8800377e748, fffff8800377dfa0}

Probably caused by : nvlddmkm.sys ( nvlddmkm+4fdeb6 )

Followup: MachineOwner

Happy New Year!

Hi,
The above dmp file is pointing to graphic driver as a likely suspect and most of your others were the same apart from a very early one which pointed not only at your gpu driver but AV application too. Looking through the dmp file it does look like you do need to update a few things:

BiosVersion = 5DCN37WW(V2.04)
BiosReleaseDate = 06/05/2012
Please update. A later version can be found here:
http://support.lenovo.com/en_US/research/hints-or-tips/detail.page?&DocID=HT073632# (I'm assuming you live in the states but you may need to change the web page locale to your own)

avgldx64.sys Thu Oct 31 22:00:14 2013
AVG Anti-Virus has been known to cause issues and is mentioned in one of your dmp files. Please uninstall and use MSE for the duration of this troubleshoot at least.
http://windows.microsoft.com/en-GB/windows/security-essentials-download

nvlddmkm.sys Tue Oct 15 21:27:18 2013
These are your GPU drivers. Uninstall them using the application found here: http://www.guru3d.com/files_details/display_driver_uninstaller_download.html That will remove old bits of driver file left over.
Re-install using the latest Nvidia mobile driver here:
http://www.nvidia.com/download/driverResults.aspx/70187/en-us
If that won't work use the Windows 7 driver found on the manufacturers web page here:
http://support.lenovo.com/en_US/research/hints-or-tips/detail.page?&DocID=HT073632#

If after updating the above your still seeing bsod please run this app:
http://www.memtest.org/

Please post any new dmp files