BSOD when switching on computer! Then worked ok?!

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by bluejen512, Jan 28, 2015.

  1. bluejen512

    bluejen512 New Member

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    Hi Everyone
    I wonder if anyone can help - probably once a month when i switch on my computer it blue screens but once switched of an on again (maybe a couple of times) its works fine.
    It happened this morning and i had the following error message :

    Does anyone know what might be causing this?
    Your help is much appreciated!

    Problem signature:

    Problem Event Name: BlueScreen

    OS Version: 6.1.7601.2.1.0.768.3

    Locale ID: 2057


    Additional information about the problem:

    BCCode: f4

    BCP1: 0000000000000003

    BCP2: FFFFFA800F901B30

    BCP3: FFFFFA800F901E10

    BCP4: FFFFF8000397C500

    OS Version: 6_1_7601

    Service Pack: 1_0

    Product: 768_1


    Files that help describe the problem:

    C:\Windows\Minidump\012815-35973-01.dmp

    C:\Users\Jenny\AppData\Local\Temp\WER-120448-0.sysdata.xml
     
  2. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

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    Hi Bluejen,
    in order to effectively help you we need to see your dump files. These are created at the time of the bsod and are found in the Minidump folder. This is found in the main windows folder on the C drive. If you can't find it you probably need to change your settings so that the machine is configured to produce dump files:

    Go to Start and type in sysdm.cpl and press Enter
    Click on the Advanced tab
    Click on the Startup and Recovery Settings button
    Ensure that Automatically restart is unchecked
    Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box
    Ensure that the Small Dump Directory is listed as %systemroot%\Minidump << where your .dmp files can be
    found later.
    Click and apply to exit the dialogs,

    Once the settings are changed you'll then need to wait for another bsod. If you already have dump files ( we always prefer more than one if possible) then please read this thread:
    http://windowsforum.com/threads/how-to-ask-for-help-with-a-bsod-problem.38837/
    This just advises on how to gather the information we need.
     

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