BSOD while connecting USB device

#1
Hello,

I have the following problem - from time to time (it does not always happen) when I connect some USB device (pendrive, printer etc.) BSOD suddenly appears. Could you please help me? I'm attaching all the needed files (from W7F Diagnostic Tool, CPU-Z and RAMMon). Thank you in advance!
 


Attachments

kemical

Windows Forum Admin
Staff member
Premium Supporter
#2
Hi,
apologies your issue wasn't addressed until now. Do you still need help?
 


#3
Hello!

No worries :) Yes, unfortunately my issue isn't still resolved...
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
#4
ok I'll have look see now
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
#5
Code:
*******************************************************************************
*                                                                            *
*                        Bugcheck Analysis                                    *
*                                                                            *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {fffff98001510fa0, 2, 1, fffff80003355578}

*** WARNING: Unable to verify timestamp for hcmon.sys
*** ERROR: Module load completed but symbols could not be loaded for hcmon.sys
Probably caused by : hcmon.sys ( hcmon+6289 )

Followup: MachineOwner
Hi,
every dmp file is the same. The file hcmon.sys is a USB VMware driver and if possible you need to update your VMware:
http://www.vmware.com/support.html
 


#6
Hello,
Thank you for your reply and sorry for such a big delay in answering. Frankly, I think that I don't need VMware - I'll try to uninstall it and see if it helps. However, today I had another BSOD, without any USB connection. I'm sending a dmp file in an attachment - could you have a look please?
 


Attachments

kemical

Windows Forum Admin
Staff member
Premium Supporter
#7
Code:
*******************************************************************************
*                                                                            *
*                        Bugcheck Analysis                                    *
*                                                                            *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {fffff9800144afa0, 2, 1, fffff8000334b588}

*** WARNING: Unable to verify timestamp for hcmon.sys
*** ERROR: Module load completed but symbols could not be loaded for hcmon.sys
Probably caused by : hcmon.sys ( hcmon+6289 )

Followup: MachineOwner
Hi,
removing the VMware stuff sounds ideal as the above hcmon.sys belongs to VMware and is a USB monitor driver.
 


#8
Thank you very much. I hope it helps...
 


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