BSOD while connecting USB device

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by WojtekK1902, Nov 16, 2013.

  1. WojtekK1902

    WojtekK1902 Active Member

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    Hello,

    I have the following problem - from time to time (it does not always happen) when I connect some USB device (pendrive, printer etc.) BSOD suddenly appears. Could you please help me? I'm attaching all the needed files (from W7F Diagnostic Tool, CPU-Z and RAMMon). Thank you in advance!
     

    Attached Files:

  2. kemical

    kemical Windows Forum Admin
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    Hi,
    apologies your issue wasn't addressed until now. Do you still need help?
     
  3. WojtekK1902

    WojtekK1902 Active Member

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    Hello!

    No worries :) Yes, unfortunately my issue isn't still resolved...
     
  4. kemical

    kemical Windows Forum Admin
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    ok I'll have look see now
     
  5. kemical

    kemical Windows Forum Admin
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    Code:
    *******************************************************************************
    *                                                                            *
    *                        Bugcheck Analysis                                    *
    *                                                                            *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck A, {fffff98001510fa0, 2, 1, fffff80003355578}
    
    *** WARNING: Unable to verify timestamp for hcmon.sys
    *** ERROR: Module load completed but symbols could not be loaded for hcmon.sys
    Probably caused by : hcmon.sys ( hcmon+6289 )
    
    Followup: MachineOwner
    
    Hi,
    every dmp file is the same. The file hcmon.sys is a USB VMware driver and if possible you need to update your VMware:
    http://www.vmware.com/support.html
     
  6. WojtekK1902

    WojtekK1902 Active Member

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    Hello,
    Thank you for your reply and sorry for such a big delay in answering. Frankly, I think that I don't need VMware - I'll try to uninstall it and see if it helps. However, today I had another BSOD, without any USB connection. I'm sending a dmp file in an attachment - could you have a look please?
     

    Attached Files:

  7. kemical

    kemical Windows Forum Admin
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    Code:
    *******************************************************************************
    *                                                                            *
    *                        Bugcheck Analysis                                    *
    *                                                                            *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck A, {fffff9800144afa0, 2, 1, fffff8000334b588}
    
    *** WARNING: Unable to verify timestamp for hcmon.sys
    *** ERROR: Module load completed but symbols could not be loaded for hcmon.sys
    Probably caused by : hcmon.sys ( hcmon+6289 )
    
    Followup: MachineOwner
    
    Hi,
    removing the VMware stuff sounds ideal as the above hcmon.sys belongs to VMware and is a USB monitor driver.
     
  8. WojtekK1902

    WojtekK1902 Active Member

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    Thank you very much. I hope it helps...
     

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