BSOD Win7 64Bit

wesdrum

Well-Known Member
#1
Hi,

Having some problems with random BSOD crashes, doesnt happen every day but when it happens it can crash many times.
Doesnt crash in any particular program just completely random times
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 3081
Additional information about the problem:
BCCode: 3d
BCP1: FFFFF80000B9BF60
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: FFFFF880014F378E
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1


Intel i5 2500K (oc to 4.5Ghz core volts 1.3v)
ASUS P8-z68 Pro Gen 3
MSI Nvidia Gefore 560ti
8GB Corsair Memory

Any more info please ask
Thanks
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#2

wesdrum

Well-Known Member
#4
Have installed the SF Diag tool, having some problems running MSINFO 32, gets halfway then comes up with a pop up telling me access is denied and then gives me the following error
Unhadled exception has occurred. could not find c\msinfo32.nfo

I cannot run any other options from SF diag i get a similar message
 


usasma

Fantastic Member
Microsoft Community Contributor
#5
Try this to generate a separate MSINFO32 report:
MSINFO32:
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type "msinfo32 /nfo C:\Users\Public\Desktop\TEST.NFO" (without the quotes) and press Enter. Then navigate to the C:\Users\Public\Desktop directory to retrieve the TEST.NFO file. If you have difficulties with making this work, please post back.
 


wesdrum

Well-Known Member
#6
Here is the CPU-z images and rammon but had some problems with SF diagnostic. could only get system information
all others were giving errors when trying to run
 


Attachments

wesdrum

Well-Known Member
#7
MSinfo32 in NFO and txt formats attached
 


Attachments

wesdrum

Well-Known Member
#8
I have not removed the OC settings as yet, Im hoping that it is some sort of software driver error, the BSOD is very random it has been happening 1-2 times a month but not every day just random times. If it does continue I will remove the OC
after OC I did run a some tests to make sure it was stable...but who knows
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#9
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************


INTERRUPT_EXCEPTION_NOT_HANDLED (3d)
Arguments:
Arg1: fffff80000b9bf60
Arg2: 0000000000000000
Arg3: 0000000000000000
Arg4: fffff8800149978e


Debugging Details:
------------------




CUSTOMER_CRASH_COUNT:  1


DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT


BUGCHECK_STR:  0x3D


PROCESS_NAME:  System


CURRENT_IRQL:  b


EXCEPTION_RECORD:  fffff80000b9c708 -- (.exr 0xfffff80000b9c708)
Cannot read Exception record @ fffff80000b9c708


TRAP_FRAME:  fffff80000b9c7b0 -- (.trap 0xfffff80000b9c7b0)
Unable to read trap frame at fffff800`00b9c7b0


LAST_CONTROL_TRANSFER:  from fffff80003092229 to fffff80003092c80


STACK_TEXT:  
fffff800`00b9b6a8 fffff800`03092229 : 00000000`0000003d fffff800`00b9bf60 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx
fffff800`00b9b6b0 fffff800`0308e589 : 00000000`00000000 00000000`00000000 fffff800`00b9bf60 fffff800`030bdc80 : nt!KiBugCheckDispatch+0x69
fffff800`00b9b7f0 fffff800`030bd94d : fffff800`0329ad20 fffff800`031dbd8c fffff800`03016000 fffff800`00b9c708 : nt!KiInterruptHandler+0x29
fffff800`00b9b820 fffff800`030bc725 : fffff800`031dbd84 fffff800`00b9b898 fffff800`00b9c708 fffff800`03016000 : nt!RtlpExecuteHandlerForException+0xd
fffff800`00b9b850 fffff800`030cd6a1 : fffff800`00b9c708 fffff800`00b9bf60 fffff800`00000000 fffffa80`091ec4e8 : nt!RtlDispatchException+0x415
fffff800`00b9bf30 fffff800`03092302 : fffff800`00b9c708 fffffa80`091dbb60 fffff800`00b9c7b0 00000000`00000000 : nt!KiDispatchException+0x135
fffff800`00b9c5d0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiExceptionDispatch+0xc2




STACK_COMMAND:  kb


FOLLOWUP_IP: 
nt!KiInterruptHandler+29
fffff800`0308e589 90              nop


SYMBOL_STACK_INDEX:  2


SYMBOL_NAME:  nt!KiInterruptHandler+29


FOLLOWUP_NAME:  MachineOwner


MODULE_NAME: nt


IMAGE_NAME:  ntkrnlmp.exe


DEBUG_FLR_IMAGE_TIMESTAMP:  4f558b55


FAILURE_BUCKET_ID:  X64_0x3D_nt!KiInterruptHandler+29


BUCKET_ID:  X64_0x3D_nt!KiInterruptHandler+29


Followup: MachineOwner
The INTERRUPT_EXCEPTION_NOT_HANDLED bug check has a value of 0x0000003D.
This bug check appears very infrequently.

Your bios is old and needs updating:

BiosVersion = 0301
BiosReleaseDate = 09/16/2011
http://uk.asus.com/Motherboards/Intel_Socket_1155/P8Z68V_PROGEN3/#download

Also several of your drivers are old. I'd use your motherboard website as a guide and update all drivers to their latest versions.

Do not flash the bios with the machine overclocked. Flash the new bios and I would run it for a while to see if stability has returned. If you do bsod please post the new dump.





 


wesdrum

Well-Known Member
#10
Hi, thanks for the reply
I will update the m/b drivers, in regards to the BIOS flash, should I remove the OC flash the BIOS and if all stable reinstate the OC??

Thanks again
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#11
Hi,

yes please remove the oc. Once flashed it's best if you choose something like optimised defaults just to get you started. Once your sure all is stable and no bsods you can then tweak again..
 


wesdrum

Well-Known Member
#12
Hi, I have removed the OC, updated the drivers (asus website wasnt very helpful, most drivers did not have a new version) and flashed the BIOS to the latest.
Will test it out for a few weeks and if all is good then I will reinstate the OC and go from there, thanks for the help
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#13
Your welcome.. :) Hope it all works out.
 


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