PoohJoon
New Member
- Joined
- Nov 2, 2009
- Messages
- 8
- Thread Author
- #1
Hello,
Firstly, I am fairly technologically apt, but am certainly worlds away from being well versed in IT.
I run Vista Ultimate on a Dell laptop, and I have been unable to edit or remove any of the multiple user accounts I no longer need. I will also mention that the laptop has 2 drives, C and D - D is the default drive for Vista. This laptop also still has XP installed on it (incidentally, I cannot figure out how to uninstall it?)
I am logged in as the Guest Admin acct (not the built in Admin because it is disabled). Via Control Panel I go to Manage Other User Accounts, select the one I want, select delete, it goes through the motions of asking me if I want to keep or delete the files, then confirms if I am sure I want to delete, I confirm, it thinks for a minute then goes back to the user management screen, but the account is not deleted. No error messages.
I thought maybe I need to be logged in as the built in Administrator, so I tried enabling it.
Via command prompt: (click the start menu > type cmd in search bar (don't hit enter) > cmd will show in the list on top .. right click on it and click to run as administrator > type net user administrator /active:yes in cmd panel > hit enter and it should tell you it completed successfully* > close the cmd panel and log off of windows > when you log back on you should have a new Admin log on**)
* it does not say that, it says instead:
"System error 5 has occured. Access is denied."
** and there is no Admin log in on the log in screen
Then I tried enabling it via the User Management Console (Open the MMC console and select Local Users and Groups >Right-click the Administrator account and select Properties > On the General tab, clear the Account is Disabled check box). When I try to Apply or even just Save, I get error "Access denied."
I am at a loss and frustrated - any suggestions?
Many thanks
Firstly, I am fairly technologically apt, but am certainly worlds away from being well versed in IT.
I run Vista Ultimate on a Dell laptop, and I have been unable to edit or remove any of the multiple user accounts I no longer need. I will also mention that the laptop has 2 drives, C and D - D is the default drive for Vista. This laptop also still has XP installed on it (incidentally, I cannot figure out how to uninstall it?)
I am logged in as the Guest Admin acct (not the built in Admin because it is disabled). Via Control Panel I go to Manage Other User Accounts, select the one I want, select delete, it goes through the motions of asking me if I want to keep or delete the files, then confirms if I am sure I want to delete, I confirm, it thinks for a minute then goes back to the user management screen, but the account is not deleted. No error messages.
I thought maybe I need to be logged in as the built in Administrator, so I tried enabling it.
Via command prompt: (click the start menu > type cmd in search bar (don't hit enter) > cmd will show in the list on top .. right click on it and click to run as administrator > type net user administrator /active:yes in cmd panel > hit enter and it should tell you it completed successfully* > close the cmd panel and log off of windows > when you log back on you should have a new Admin log on**)
* it does not say that, it says instead:
"System error 5 has occured. Access is denied."
** and there is no Admin log in on the log in screen
Then I tried enabling it via the User Management Console (Open the MMC console and select Local Users and Groups >Right-click the Administrator account and select Properties > On the General tab, clear the Account is Disabled check box). When I try to Apply or even just Save, I get error "Access denied."
I am at a loss and frustrated - any suggestions?
Many thanks
