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An elderly neighboor has a HP laptop that was managed mostly by her deceased husband. It has one Local account on it and she /we have the password
full access to all their documents etc.
She says the unit has become very slow, not sure why an i am starting to help her clean it up, backup all documents and do a recovery /or system restore.
In the mean time and there are some programs Like avast and LogmeIn that are installed that i would like to help her remove.
Issue, when we try to uninstall we are asked for and Administor level password and the password we have an use to log into this one local account, does not work.
any advice on how to proceed?
full access to all their documents etc.
She says the unit has become very slow, not sure why an i am starting to help her clean it up, backup all documents and do a recovery /or system restore.
In the mean time and there are some programs Like avast and LogmeIn that are installed that i would like to help her remove.
Issue, when we try to uninstall we are asked for and Administor level password and the password we have an use to log into this one local account, does not work.
any advice on how to proceed?