Cannot Open .doc Attachments in Windows Live Email

Discussion in 'Windows 7 Software' started by subyroo, Dec 20, 2009.

  1. subyroo

    subyroo New Member

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    My Windows Live Email in Windows 7 RC 7100 has been working fine, but in the past week I have been unable to open "word.doc" attachments even though the .doc extension is associated with Winword.

    I have been saving the attachment to my Desktop to be able to read it and then decide if I want to really keep it and then move it to a suitable folder etc.

    Has anybody else experienced this issue?
     
    #1 subyroo, Dec 20, 2009
    Last edited: Dec 20, 2009
  2. RAK

    RAK Extraordinary Member

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    If you are saving some where else, I don't see the coonection. But have you looked in the Tools - Safety Options - Security. Maybe you have attachments locked there.
     
  3. subyroo

    subyroo New Member

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    I would much prefer to be able attachments from within the received email instead of saving the attachment and then opening it and having to delete both the email and attachment plus the saved attachment.

    I keep getting this error message when opening a .doc attachment ......

    View attachment 4152

    I have been through the settings in Tools > Options & Safety Options but nothing makes any difference.
    As I said this problem has only started recently and is giving me the schits.
     
    #3 subyroo, Dec 20, 2009
    Last edited: Dec 20, 2009
  4. RAK

    RAK Extraordinary Member

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    Looks like you have lost you associate for.doc. What do you get offered if you right click and "open with"
     
  5. subyroo

    subyroo New Member

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    I get:

    Open
    Print
    Save As
    Save All

    and Add & Remove are greyed out, nothing else with the right click.
     
  6. RAK

    RAK Extraordinary Member

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    Ok. Open "Default Programs" in the Control panel. The "Set associates"
    Scroll down to .doc. You should have written there, somthing like Microsoft Office Word 97 - 2003 Document. If not, I believe it may be because you have recently installed Office 2007 or 2010 with the defaults. If so, open word. and then options. Scroll to and click save. Over on the right select "Save files in this format" and select "Word 97..etc" Ok it and exit and now try the .docs.
     
  7. subyroo

    subyroo New Member

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    Been through all of your above directions RAK, no difference.

    I have repaired Windows Live Mail - MS Office 2003 & re-installed "MS Office 2007 to 2003 File Format Converters" in case the file was a .docx, still no difference to the attachment, I cannot open it from within the email.
     
  8. RAK

    RAK Extraordinary Member

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    Hi Peter.
    Are you getting any message when you try to open the.docs?
     
  9. subyroo

    subyroo New Member

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    Yep!

    See my 2nd post in this thread and click on the thumbnail to enlarge it.
    As I said, I have reset the association with Winword all to no avail.
     
  10. RAK

    RAK Extraordinary Member

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    Sorry, missed that. I am out of sound ideas. I can only say 1. Possibly, but unlikely, corrupt files or 2. Download OO and see if it will open them.
     
  11. subyroo

    subyroo New Member

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    You reckon you are stumped, how do you think I feel? :)

    I have even uninstalled all updates back to 10/2009 and it's still not opening the .doc file, I think I'll switch to back Thunderbird and Window Live Mail can go take a running jump at itself. :-0
     

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