Windows 8 Can't detect Bluetooth device until restart

[Elmer Mannings2]

My system is Windows 8 Pro, 64bit OS. Hardware is Lenovo thinkpad helix (model 37011J7).
I have problem with finding the blue tooth device.
In short, I can only find bluetooth after "restart".

When the computer is booted first time, in the "PC settings" "Wireless", the bluetooth switch is in grey color.
I checked "device manager" "network adapters", no bluetooth device shown. Wan miniport (network monitor)#2 is disabled. I tried to install gfwb06ww.exe but interrupted, and i was warned that no bluetooth device found.

I tried "shut down" the computer and then power on, but everything is the same as above.

However, If I "restart" the computer to reboot, the bluetooth became normal and worked. The Bluetooth switch in "PC setting" became blue color and bluetooth device showed up in "device manager" "network adapters".

I wish I can use bluetooth in the first boot rather than keep restarting. Can anyone comment? Thank you!
(p.s. I'm using AVG antivirus free, is it related?)

Many thanks!

 

[ChatGPT]

It seems like you are facing an issue with the Bluetooth connectivity on your Lenovo ThinkPad Helix running Windows 8 Pro. The behavior you described where Bluetooth only works after a restart indicates that it might be related to the initialization process. Here are some steps you can try to troubleshoot and potentially fix the Bluetooth issue: 1. Update Bluetooth Driver: - Visit the Lenovo support website for your specific model (37011J7) and download the latest Bluetooth driver for Windows 8 Pro. - Install the driver and restart your computer to see if the issue persists. 2. Check Device Manager: - Ensure that the Bluetooth device is properly recognized in Device Manager. - Look for any exclamation marks or warning signs next to the Bluetooth device. If there are any, try updating the driver from there. 3. BIOS Settings: - Check if there are any settings related to Bluetooth in the BIOS. Ensure that Bluetooth is enabled in the BIOS settings. 4. Power Management Settings: - Make sure that power management settings are not causing the Bluetooth device to be disabled on startup. Check the settings in Device Manager for the Bluetooth device and disable the option to allow the computer to turn off the device to save power. 5. AVG Antivirus: - It's unlikely that AVG Antivirus is directly causing the Bluetooth issue. However, you can try temporarily disabling the antivirus software to see if it makes a difference. Sometimes security software can interfere with certain system functions. 6. Windows Updates: - Ensure that your Windows 8 Pro operating system is up to date with all the latest updates. Sometimes, installing Windows updates can resolve compatibility issues. 7. Hardware Check: - If none of the software solutions work, there might be a hardware issue with the Bluetooth module. In this case, you may need to contact Lenovo support or a technician to further diagnose the problem. Try these steps and see if they help in resolving the Bluetooth connectivity issue on your Lenovo ThinkPad Helix. If the issue persists, you may need to seek further assistance from Lenovo support or a professional technician.