Windows 10 can't install outlook- wants windows pw

Discussion in 'Windows 10 Help and Support' started by rogerdc, Dec 13, 2015.

  1. rogerdc

    rogerdc New Member

    Oct 8, 2015
    Likes Received:
    recently upgraded from win 7 to win 10 (free)
    after clicking on outlook as the account i want to install, i get a screen "add your microsoft account". this screen wants my credentials (email & pw) for my microsoft acct. i comply and click "sign in" and get another screen "sign in to this device using your microsoft account ? " this screen asks for my windows pw. have no idea as to what it wants as this pc is set up to NOT require a login pw. it also says " if you don't have a win pw, just leave the box blank and click next". this doesn't work either. you get an error msg saying that the pw is incorrect. can't go any further installing outlook.

    any help app.
  2. ussnorway

    ussnorway Windows Forum Team
    Staff Member Premium Supporter

    May 22, 2012
    Likes Received:
    Thats not normal. wx always wants a pw but you can set it to auto put that pw in.

    The microsoft id (email & pw) is what it is asking for so that you can TRUST this machine... only do this if you use that machine a lot.
  3. MikeHawthorne

    MikeHawthorne Essential Member
    Microsoft Community Contributor

    May 25, 2009
    Likes Received:

    As ussnorway said, at some point it had you set up a Microsoft account, or you don't have the install authenticated.
    Check to make sure that it has been and then try and log into you Microsoft account online.

    Sign in to your Microsoft account

    Once you are sure that you have the correct credentials try again.


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