OK. Find out if the User profile Service is started or stopped......
click Start button > in the search box, type services > press Enter > scroll down to User Profile Service > click it......
at the top, under Status heading, it should say ..............Started
at Startup Type, it should say..........................................Automatic.
If it does not say that, Right click at User Profile Service > select Properties >
at Startup type, click the pointer and select Automatic
at Service status, select Start
> click Apply/OK.