CD/DVD Drive Won't Work

Discussion in 'Windows 7 Hardware' started by Danny1, Nov 16, 2013.

  1. Danny1

    Danny1 Well-Known Member

    Joined:
    Oct 20, 2012
    Messages:
    60
    Likes Received:
    2
    I have a Toshiba Satellite C655 with a DVD RW drive that won't play some DVDs or video games. For example, I put in a new Sim City game I bought today and a yellow light briefly flashes but does nothing after that. When I go to the Computer folder and click on the DVD RW icon, it spits out the game and says "Please insert a disc into drive D." There's no humming sound that I normally hear when I put something in.

    Here's what I've done so far:
    Ran Microsoft Fixit-it found that the media is not readable but didn't fix it.
    Uninstalled the driver (HL-DT-ST DVDRAM GT30F ATA Device) and restarted my laptop. Still didn't fix it.
    Called Toshiba support-but my laptop is out of warranty and they charge for support, plus they were rude.

    The Sim City has a PC DVD ROM Software icon. I put it in a Dell and it works as usual.

    Any ideas on why this happens and how it can be fixed?
     
  2. helpifIcan

    helpifIcan Extraordinary Member

    Joined:
    Jun 20, 2009
    Messages:
    768
    Likes Received:
    23
    You could try a DVD/CD cleaner disc maybe the lens is dirty.
     
  3. Danny1

    Danny1 Well-Known Member

    Joined:
    Oct 20, 2012
    Messages:
    60
    Likes Received:
    2
    The lens was dirty. The player is working now.
     

Share This Page

Loading...