WareNetwork2000
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Hey. Ever since I upgraded to Windows 11, my computer has been getting multiple bluescreens every day and so far, I've found absolutely no way to fix this. Most of them are caused by "ntoskrnl.exe" and even after running the minidumps through a debugger, some of them don't tell me the process that caused the bluescreen. They just say that "System" is the process that caused the bluescreen. I've attached some dump files for you to look at.
I've looked all though the internet for a fix and I've found absolutely nothing. Can you please help me fix this?
minidump_collection.zip
drive.google.com
I've looked all though the internet for a fix and I've found absolutely nothing. Can you please help me fix this?
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Hi,
after going through the dumps I could see that a couple of drivers popped up like ICUE.exe and Nvidia gpu driver.
Update drivers as required.
I could also see your bios is old:
BIOS Version 1005
BIOS Release Date 08/01/2019
I think at least one dump file relates to this and the current version stands at:
Version 4204
2022/03/07 20.52 MBytes
TUF GAMING X570-PLUS (WI-FI) BIOS 4204
TUF GAMING X570-PLUS (WI-FI)|Motherboards|ASUS Global
System scans:
Right click on the start icon and from the revealed list choose Windows terminal (admin):
Type:
sfc /scannow
press enter and await results
In the same Windows Terminal box and after the above scan has finished type:
dism /online /cleanup-image /restorehealth
Press enter and await results (longer this time).
Please attach any new dump files
after going through the dumps I could see that a couple of drivers popped up like ICUE.exe and Nvidia gpu driver.
Update drivers as required.
I could also see your bios is old:
BIOS Version 1005
BIOS Release Date 08/01/2019
I think at least one dump file relates to this and the current version stands at:
Version 4204
2022/03/07 20.52 MBytes
TUF GAMING X570-PLUS (WI-FI) BIOS 4204
TUF GAMING X570-PLUS (WI-FI)|Motherboards|ASUS Global
System scans:
Right click on the start icon and from the revealed list choose Windows terminal (admin):
Type:
sfc /scannow
press enter and await results
In the same Windows Terminal box and after the above scan has finished type:
dism /online /cleanup-image /restorehealth
Press enter and await results (longer this time).
Please attach any new dump files
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Should be fine @davehc. The mobo is fully Win 11 compatible and one of the bios updates confirms:Excellent detailed post from kemical. The thought occurs to me, however, with those faults (particularly the bios date) what model is your computer? Is it possible that it is a little out of date to run Windows 11 successfully .
Version 4005
2021/08/05 20.44 MBytes
TUF GAMING X570-PLUS (WI-FI) BIOS 4005
Support Windows 11 by default, no settings changes required in the UEFI BIOS.
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Should be fine @davehc. The mobo is fully Win 11 compatible and one of the bios updates confirms:
Version 4005
2021/08/05 20.44 MBytes
TUF GAMING X570-PLUS (WI-FI) BIOS 4005
Support Windows 11 by default, no settings changes required in the UEFI BIOS.
WareNetwork2000
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I have updated my iCUE drivers and my NVidia drivers. I've also ran the two commands that you gave me in an elevated command prompt session. I'll give you an update in the near future to tell you if that solves my problem or not. By the way, Link Removed are the latest minidumps on my computer.Hi,
after going through the dumps I could see that a couple of drivers popped up like ICUE.exe and Nvidia gpu driver.
Update drivers as required.
I could also see your bios is old:
BIOS Version 1005
BIOS Release Date 08/01/2019
I think at least one dump file relates to this and the current version stands at:
Version 4204
2022/03/07 20.52 MBytes
TUF GAMING X570-PLUS (WI-FI) BIOS 4204
TUF GAMING X570-PLUS (WI-FI)|Motherboards|ASUS Global
System scans:
Right click on the start icon and from the revealed list choose Windows terminal (admin):
Type:
sfc /scannow
press enter and await results
In the same Windows Terminal box and after the above scan has finished type:
dism /online /cleanup-image /restorehealth
Press enter and await results (longer this time).
Please attach any new dump files
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- 36,401
Don't forget about the bios unless your unsure on how to do it.
I'd also update your network/Lan driver and as well as chipset driver:
TUF GAMING X570-PLUS (WI-FI)|Motherboards|ASUS Global
I'd also update your network/Lan driver and as well as chipset driver:
TUF GAMING X570-PLUS (WI-FI)|Motherboards|ASUS Global
WareNetwork2000
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If my computer continues to get bluescreens, I'll update my bios. I've heard that updating the bios is pretty risky so I'll just wait until my computer bluescreens, again.Don't forget about the bios unless your unsure on how to do it.
I'd also update your network/Lan driver and as well as chipset driver:
TUF GAMING X570-PLUS (WI-FI)|Motherboards|ASUS Global
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Page 51 of your motherboard manual explains the process as well as a recovery feature if it goes wrong.
Use the usb method EZ Flash 3
https://dlcdnets.asus.com/pub/ASUS/...ME_PRO_TUF_GAMING_X570_Series_BIOS_EM_WEB.pdf
Use the usb method EZ Flash 3
https://dlcdnets.asus.com/pub/ASUS/...ME_PRO_TUF_GAMING_X570_Series_BIOS_EM_WEB.pdf
WareNetwork2000
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I just updated my computer's BIOS. It was a successful update. I'll give you another update in the near future telling you if that solved my bluescreen problem or not.Page 51 of your motherboard manual explains the process as well as a recovery feature if it goes wrong.
Use the usb method EZ Flash 3
https://dlcdnets.asus.com/pub/ASUS/...ME_PRO_TUF_GAMING_X570_Series_BIOS_EM_WEB.pdf
WareNetwork2000
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Dumps like this are usually caused by drivers but I can't see which is the culprit.
If the bsod doesn't occur again I'd simply try running these scans again just on the safe side:
System scans:
Right click on the start icon and from the revealed list choose Windows terminal (admin):
Type:
sfc /scannow
press enter and await results
In the same Windows Terminal box and after the above scan has finished type:
dism /online /cleanup-image /restorehealth
Press enter and await results (longer this time).
Also, you mentioned that this is an upgrade install of Windows 11.
I'd consider performing a clean install at some point as it can make a difference.
If the bsod doesn't occur again I'd simply try running these scans again just on the safe side:
System scans:
Right click on the start icon and from the revealed list choose Windows terminal (admin):
Type:
sfc /scannow
press enter and await results
In the same Windows Terminal box and after the above scan has finished type:
dism /online /cleanup-image /restorehealth
Press enter and await results (longer this time).
Also, you mentioned that this is an upgrade install of Windows 11.
I'd consider performing a clean install at some point as it can make a difference.
WareNetwork2000
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I ran the two commands in an elevated command prompt session and they both completed successfully. Here is the CBS log.
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WareNetwork2000
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I post the minidumps from any bluescreens that I do get in the future just in case my computer's bluescreen problem doesn't fully go away.Hopefully your issues should be resolved although if it does bsod again can you please post the dump as well as any details like when it happened, either random or when you were doing something in particular.
WareNetwork2000
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Hi,
sorry to hear you still have issues.
The dump is blaming Netwtw08.sys which is an Intel WiFi driver. You can find an update here:
TUF GAMING X570-PLUS (WI-FI)|Motherboards|ASUS Global
sorry to hear you still have issues.
The dump is blaming Netwtw08.sys which is an Intel WiFi driver. You can find an update here:
TUF GAMING X570-PLUS (WI-FI)|Motherboards|ASUS Global
WareNetwork2000
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If you can, would you please diagnose the minidump that I posted to see what caused it?Hi,
sorry to hear you still have issues.
The dump is blaming Netwtw08.sys which is an Intel WiFi driver. You can find an update here:
TUF GAMING X570-PLUS (WI-FI)|Motherboards|ASUS Global
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I told you above? The cause is the driver Netwtw08.sys.If you can, would you please diagnose the minidump that I posted to see what caused it?
WareNetwork2000
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Sorry. I meant to ask you what application caused that bluescreen. Not what driver.I told you above? The cause is the driver Netwtw08.sys.
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