Hello John, Since when you are facing this issue?
And try these below steps and let me know further:
1. Type in the search box on the bottom of the screen Device Manager> expand the option of Sound, Video and Game controller> uninstall all the options in it if more than one by right click on them and selecting uninstall> dont restart if asked in the mid, once you are done with all of them, then restart your pc.
2. Check if you have the latest Windows update installed or not. Also download the optional updates as well if available on your device.