California L33
Well-Known Member
- Joined
- May 21, 2017
- Messages
- 4
- Thread Author
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- #1
My trouble is with sleep and hibernate modes. When either mode is entered the computer won’t wake. (When a ‘wake’ is initiated, the power light comes on, but not the monitor. I’ve seen the hard drive light barely flicker for a fraction of a second, but it doesn’t run for the length of time needed to bring the computer to an awakened state.)
It started about a week ago. The only way to get it going from either mode is to unplug the computer from the wall, wait until the green light on the power supply goes out, then replug it in and turn it on. (Since hybrid sleep is enabled, both will boot the computer back to where it was.)
The computer is an HP Envy desktop running Windows 10 Home Edition, AMD A10-APU with Radeon HD Graphics, 12 GB RAM.
Windows Update status- Your device is up to date, last checked yesterday.
This is what I’ve tried based on researching solutions people have suggested to others with similar problems-
1 Used HP Diagnostics to check the hardware- pass
2 Under Power Options- reset default plan settings and rebooted, no change
3 Under Power Options, Additional Settings- unchecked turn on fast startup and rebooted, no change
4 From shell in Administrator Mode I’ve done the following- entered the command-
powercfg -h off
-and rebooted, followed by entering the command
powercfg -h on
-and rebooted, no change
5 Reset the system BIOS to factory defaults, no change
6 Ran Troubleshooter- System and Security- Power. The only ‘problem’ it found was the length of time I’d chosen to keep the computer on before sleeping. I let it change to the recommended sleep time, no change to problem
7 Did a System Restore to a point when I believe the problem wasn’t happening, no change. EDIT: Just got a message pop-up that restore failed with the following m- Source Appx Staging Destination %Program% WindowsApps unspecified error 0x80070091’
8 Did a Malware scan, none found, no change
9 Did a Virus scan, none found, no change
This is the limit of what I can do based on Googling and looking in the Windows forum here. I haven’t tried a Registry Cleaner as more than one computer tech has said these do more harm than good. I would hate to have to reinstall Windows because it’s such a pain to reinstall apps and configure it, but I’m all out of ideas. Is there anything else to try?
It started about a week ago. The only way to get it going from either mode is to unplug the computer from the wall, wait until the green light on the power supply goes out, then replug it in and turn it on. (Since hybrid sleep is enabled, both will boot the computer back to where it was.)
The computer is an HP Envy desktop running Windows 10 Home Edition, AMD A10-APU with Radeon HD Graphics, 12 GB RAM.
Windows Update status- Your device is up to date, last checked yesterday.
This is what I’ve tried based on researching solutions people have suggested to others with similar problems-
1 Used HP Diagnostics to check the hardware- pass
2 Under Power Options- reset default plan settings and rebooted, no change
3 Under Power Options, Additional Settings- unchecked turn on fast startup and rebooted, no change
4 From shell in Administrator Mode I’ve done the following- entered the command-
powercfg -h off
-and rebooted, followed by entering the command
powercfg -h on
-and rebooted, no change
5 Reset the system BIOS to factory defaults, no change
6 Ran Troubleshooter- System and Security- Power. The only ‘problem’ it found was the length of time I’d chosen to keep the computer on before sleeping. I let it change to the recommended sleep time, no change to problem
7 Did a System Restore to a point when I believe the problem wasn’t happening, no change. EDIT: Just got a message pop-up that restore failed with the following m- Source Appx Staging Destination %Program% WindowsApps unspecified error 0x80070091’
8 Did a Malware scan, none found, no change
9 Did a Virus scan, none found, no change
This is the limit of what I can do based on Googling and looking in the Windows forum here. I haven’t tried a Registry Cleaner as more than one computer tech has said these do more harm than good. I would hate to have to reinstall Windows because it’s such a pain to reinstall apps and configure it, but I’m all out of ideas. Is there anything else to try?
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