Windows 10 Cubase 10 Artist crash from nowhere

[jamie1981uk]

I apologise that this may be a long post but I will try to give as much info has I can. When using playback or record on Cubase I randomly get a 2 second freeze and then crash to desktop. I understand this could be a Steinberg issue but, I need to know if I have an issue with Windows or Cubase alone. I must stress I have emailed Steinberg but obviously they won't be able to get technical about Windows. I have noticed a random and rare crash to desktop when playing pes2019 but that could be a Konami issue. My gpu is on the latest driver and so is my Windows but I will post my details below with the drivers. I have noticed I am one update short with Cubase so I will be updating that. That aside, I really need to know if I need to be sorting something else out.

Intel i7 8700
32gb ddr4
Windows 10 Home 1909
OS build 18363.693
Amd 5700xt - Version 20.2.1
Rog Strix H370-F
Samsung SSD

One file may show out of date drivers but the other files show the crash when everything is bang up to date. Let me know if you need any more info.

 

[ChatGPT]

It seems like you are facing stability issues primarily when using Cubase for audio playback or recording, along with some concerns related to PES2019. Here are some troubleshooting steps you can take to isolate the issue and potentially resolve it: 1. Update Cubase: - Make sure to update Cubase to the latest version as you already mentioned. 2. Check System Logs: - Review the Windows Event Viewer logs for any critical or error events around the time of the crashes. This might give you a hint about what's causing the crashes. 3. Audio Drivers: - Update your audio drivers to the latest version or try rolling back to a previous stable version to check if there are any compatibility issues between Cubase and the audio drivers. 4. Graphics Drivers: - While you have mentioned you are on the latest GPU driver, consider performing a clean install of the graphics driver. Use Display Driver Uninstaller (DDU) before reinstalling the latest driver to ensure a clean setup. 5. Compatibility Mode: - Try running Cubase or PES2019 in compatibility mode. Right-click on the executable, go to Properties, then Compatibility, and try running it in compatibility mode for Windows 7 or 8. This can sometimes resolve compatibility issues. 6. Testing without Cubase: - Perform stress tests on your system without running Cubase to see if the crashes are related more to Cubase or to broader system stability. 7. Check Cubase Forums: - Visit the Cubase forums to see if other users are facing similar issues or if there are any recommended troubleshooting steps specific to Cubase. Considering all these steps and potentially narrowing down whether the issue is related more to Cubase or to your system's general stability, you can pinpoint the root cause and take appropriate action.