Windows 7 Daily BSOD Problems

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Anh Nguyen

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I've been getting daily BSODs for the last week or so (and one while compiling system specs for this post, so that most recent dump isn't on here). They throw different error messages, but all seem to point to ntoskrnl.exe as the source (from BlueScreenViewer). Also, it seems to happen almost exclusively while I'm browsing in Chrome (I can play games for hours and hours with no problem whatsoever).

Before I do anything drastic to try to fix this and possibly ruin some things, I figured I'd best ask some professionals about it first. I've attached the ZIP files as requested, can't seem to get RAMMon to run.
 

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Solution
Update the SSD firmware for now. Update the Intel Rapid Storage Technology (RST) drivers from either the mobo manufacturer's website or the Intel site ( Link Removed) - they're not critical right now, so if you don't get them updated don't worry for now.

Leave the Sonic CD/DVD driver alone for now. Manually removing it is likely to make the system unbootable.

The Asus AI Charger is the silly little utility that let's you charge USB devices even if the system is off. A while back (a year or more as I recall) they caused BSOD's. We haven't seen any blamed recently, so don't worry about it if you can't find it right now

All the stuff I'm telling you not to worry about could still be a problem. Once you remove all the other...
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Just FYI - ntoskrnl.exe is the kernel (core) of the operating system. If it was actually to blame, you'd be seeing all sorts of problems - not just the occasional BSOD. In cases like these we look for 3rd party drivers that are interfering with the memory address' "owned" by ntoskrnl.exe

You have a NETGEAR WNDA3100v2 N600 Wireless Dual Band USB Adapter:

SSD's were temperamental when they first came out, but their reliability has improved greatly over the last year or two. There are 2 things that MUST be checked on systems with BSOD's and SSD's:
1) That the SSD firmware is the latest available for the SSD
2) That the storage controller drivers on the motherboard are the most recent. They must date from late 2012 or later. This is ALL controllers, not just the one that the SSD is attached to.
Click to expand...

The following devices have issues in Device Manager:
The first device is likely associated with a program named Total Media Theater or an imaging type program from ArcSoft ( http://www.arcsoft.com/ ). If you've uninstalled this program, then go into Device Manager and uninstall the device by right clicking on it and selecting "Uninstall"
If unable to locate the device, click on the "View" menu item and select "Show hidden devices"

The other 2 devices are disabled. Is this deliberate? If so, why? Please enable the devices, update their drivers, then feel free to disable them again if you'd like.

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).

You have a wireless USB XBox controller (driver named xusb21.sys) that is known to cause BSOD's in Windows systems. Please uninstall it's software and physically remove the device from the system in order to test it.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

PxHlpa64.sys Wed Oct 18 13:34:14 2006 (45366596)
Sonic CD/DVD driver (used by many different CD/DVD programs)
Link Removed

AiCharger.sys Wed Oct 20 08:00:33 2010 (4CBED9E1)
Asus Charger Driver [br] Likely BSOD cause - haven't seen recently (15Jan2013)
Link Removed

Although I don't suspect it, the last BSOD blames your anti-virus drivers. In order to be sure you can reinstall the anti-virus program to eliminate any possibility of a corruption causing this.


Analysis:
The following is for informational purposes only.

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
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ax7v3974.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
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aswrdr2.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
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anio61hx.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
a15qnvbp.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
a0eilmbz.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
abx5udtu.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
 
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Wow, that was fast, and incredibly thorough, thank you very much.

usasma said:
You have a NETGEAR WNDA3100v2 N600 Wireless Dual Band USB Adapter...
Click to expand...

Got it, I've been looking for a reason to replace that anyways.

usasma said:
SSD's were temperamental when they first came out, but their reliability has improved greatly over the last year or two. There are 2 things that MUST be checked on systems with BSOD's and SSD's...
Click to expand...

I can update the SSD firmware, but how would I go about updating the controller drivers on the motherboard?


Done.

usasma said:
The other 2 devices are disabled. Is this deliberate? If so, why? Please enable the devices, update their drivers, then feel free to disable them again if you'd like.
Click to expand...

I uninstalled both, Intel(R) 82579V Gigabit Network Connection PCI was automatically reinstalled and updated. Don't know where that third one came from, but it's gone now.


Both are removed.

usasma said:
PxHlpa64.sys Wed Oct 18 13:34:14 2006 (45366596)
Click to expand...
usasma said:
Sonic CD/DVD driver (used by many different CD/DVD programs)
Link Removed
Click to expand...

Can't find the program that corresponds to this, but did remove several CD/DVD burning utilities. How would I go about removing the driver itself?

usasma said:
AiCharger.sys Wed Oct 20 08:00:33 2010 (4CBED9E1)
Click to expand...
usasma said:
Asus Charger Driver [br] Likely BSOD cause - haven't seen recently (15Jan2013)
Link Removed
Click to expand...

Can't seem to find this, either, but dropping by the ASUS site and checking up on my motherboard shows that I'm behind about two-years worth of BIOS updates. Would it be a good idea to proceed with that?

Also, silly side note: I distinctly remember buying 16 GB of RAM that came in 4 x 4 GB sticks. I've checked that all four are installed, yet it seems only 8 GB of that are functioning. I've tried reseating them in the same slots twice, will try again in different slots and in sets of 3 to find out which, if any, are malfunctioning.

Again, thank you very much for you help. I will return with updates (good or bad) after I've carried out these procedures.

EDIT: Memory's fine, just seating problems. It's fixed now and I'm back to glorious 16 GB. I don't know how long the memory's been problematic, however, so it may or may not have played into the BSOD issues (or caused by BSOD issues).
 
Last edited:
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Update the SSD firmware for now. Update the Intel Rapid Storage Technology (RST) drivers from either the mobo manufacturer's website or the Intel site ( Link Removed) - they're not critical right now, so if you don't get them updated don't worry for now.

Leave the Sonic CD/DVD driver alone for now. Manually removing it is likely to make the system unbootable.

The Asus AI Charger is the silly little utility that let's you charge USB devices even if the system is off. A while back (a year or more as I recall) they caused BSOD's. We haven't seen any blamed recently, so don't worry about it if you can't find it right now

All the stuff I'm telling you not to worry about could still be a problem. Once you remove all the other problems, then if the problems continue we can deal with the "don't worry" list one-by-one.

I have an Asus P6T Deluxe v2 mobo that does the same thing (and has been doing it since at least last June). I had problems with the v1 of this mobo and that's why I moved to v2 - and now I'm retiring that system because of the issues.

As for the BIOS updates - yes, perform the updates. Please be advised that flashing the BIOS is a very unforgiving process - and one mistake can physically damage your motherboard. Flash from within Windows (if possible) that'll help prevent mistakes from being written to the BIOS.
 
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Solution
Well, it's been a couple of days and everything's running much smoother. No BSOD since I updated the SSD firmware.

Thought I'd drop by with the good news. Thank you very much. I hope we never meet here again.
 
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