Hi, In the window "device manager", it lists Lisa-PC and then nested under that, a long list of things (starts with Computer, disk drives, display adapters and so on) and then lists Other Devices. The unknown device is under Other Devices. I can't see anything that has to do with the printer. When I look in in "Devices and Printers," under "Devices" the Lisa-PC icon has a flag, presumably due to the Unknown Device. I've tried using the troubleshooting function, but just receive a message that the driver is missing for the unknown device and that Windows can't find a driver. (Seems odd, as when I look at the list of update that have been installed, I see that the printer drivers have been installed.) Under "Printers and Faxes", I see the printer and that it's been selected as the default printer. Mysterious. Thanks for your help. Lisa
When I try to print, I get a box that says that Windows cannot print due to a problem with the current printer setup.
If Test Print has failed you need Photo Printer Driver reinstall after deleting the printer and confirming with Yes.CMN, I'm trying to print from Microsoft Word (2007, Service Pack installed). The print preview shows the printer as the default and that its ready, but clicking print brings up the box about the problem with the configuration. I am also unable to print a test page. Reghakr, I downloaded the second option (Dell 32 bit Diagnostics), but I confess that I'm not totally sure what to do with it. I have options to: Install to USB Flash Drive, Update Existing Diagnostic Partition, Create a Bootable CD, or Create a Bootable Image. What's the next step? Best, Lisa
Hi Lisa,I'll give it a whirl. I've downloaded the 926 driver and unzipped the file. Is there anything else that I need to do with it? I will uninstall the printer out of various locations, reboot, and reinstall. I'll report back. Thanks for all of your help. I really appreciate it! Best, Lisa
You are welcome reghakrThanks cmn,
Never heard of that one. downloaded it immediately