Windows 7 Disable USB Ports While Windows is Shutting down

[eliejtawil]

Hi
i have a PC with intel DH61WW Motherboard and windows 7 Ultimate installed on i and i have a USB Modem Connected to this PC, whenever the Modem is connected to this PC windows won't shutdown it stucks on shutting down windows and i turn it off by pressing the power button for 10 seconds but when i remove the usb cable from the PC and i shut it down it shutdown normally how can i make windows disable USB ports while shutting down?

thanks for the help in advance i am a new user here

 

[zvit]

Welcome to the forums.

What is the model of the modem?

1. You can try a simple fix from Microsoft:
Tips for solving problems with USB devices

2. This can be caused if the modem's driver is incorrect. Update you modem driver to the correct version of your Windows.
Windows Me Hangs on Shutdown with Alcatel USB ADSL Modem