Windows 10 Driver Issues???

Discussion in 'Windows 10 Help and Support' started by Sankalp, Jul 26, 2016.

  1. Sankalp

    Sankalp Member

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    Ok, So my PC was heavily infected my malware, hence I reinstalled windows 10. Installed drivers from company site. Now some problems remain:

    1. No digital output device listed in playback devices

    2. Company signature missing when I check system properties

    3. USB 3.0 has very less speed (won't go above 15 mbps).
     
  2. BIGBEARJEDI

    BIGBEARJEDI Honorable Member
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    Please post make/model of the computer this is occurring on.

    When you reinstalled W10, what media source did you use? where did you download the ISO file from? And what tool did you use to burn the DVD or USB stick with? Or did you use Microsoft boxed retail media disc or download?

    When you reinstalled W10, did you select Custom install and erase the hard drive prior to reinstalling W10? If you didn't select this option, you could still have a virus or malware on your computer's hard drive, such as a Rootkit or Bootkit. Suggest you go to TrendMicro and download free RootkitBuster.com to check for this.

    On the digital output, you're devices list should look similar to this:
    Sound_Playback box W10 Pro.

    If it doesn't you may have not installed your W10 from legit media, or that media was corrupted, or your hard drive may have failed.

    Did you test your hard drive as here: Hard Drive Diagnostic Procedure

    On your Question #2; where exactly are you talking about? Do you mean by "Company Signature" a Digital Driver Certificate? This doesn't come up in Device Manager, so are you talking about a specific device driver? If so, which device in Device Manager? Or a System app? There is no "Company Signature" under System in W10. Perhaps you are paraphrasing, so I'm not sure where you are getting this from.

    I don't have USB 3.0 on any of the dozens of computers I own, so unfortunately I cannot address this problem; but other Admins here on the forum may be able to help on that. I can tell you that I had a really weird problem on a Client's USB 3.0 external hard drive last week-it failed. And I was getting speeds of 20-30 times slower than normal; even on my old Dell desktop PC running USB 2.0. Turns out it failed and I had to get him a new one (and this drive was a WD only 8 months old). On the built-in diagnostics that came on the drive itself, the 2 minute short test was taking 30 minutes!! The long test never even completed on the 1TB drive after running all day. Do you have another USB 3.0 hard drive you can plug into this PC and test the transfer speed with? If the 2nd USB 3.0 drive runs at faster (normal) speeds, your 1st USB 3.0 drive may have failed. Run the diagnostics that came on it or download from the manufacturer's website and test it. If it fails or takes unusually long to complete standard Short and Long tests, it may have failed and has nothing to do with your W10 or your computer.

    Get some answers back to us and we'll advise further.

    Best,
    <<<BIGBEARJEDI>>>
     
  3. RichM

    RichM Active Member

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    You mention installing drivers from company site but did you install newest Usb 3.0 driver because every motherboard as a Usb 3.0 utility driver and quite often they are updated as well.
     
  4. BIGBEARJEDI

    BIGBEARJEDI Honorable Member
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    Yeah, good point, Rich!:cheerful: I don't know what computer OP has, but the last few threads he's posted he has told us his PC was a self-built rig; so the Motherboard usb 3.0 driver update is a really good idea.:applaud: Of course if that fails, he's gonna need to look at Windows in-place upgrade, reset, reinstallation, and testing his external hdd as I mention. Especially if his transfer speed on his computer's usb 3.0 port is seriously slow; he could have either a bad usb hub if his usb drive is plugged into that before the computer usb port, or if the hdd just took a dump like my Client's. That drive wreaked havoc with his QuickBooks company file and totally wasted it! :noise:

    Have a good one!
    BBJ
     
  5. Sankalp

    Sankalp Member

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    I mean :

    1. No digital audio output device is listed in playback devices :
    [​IMG]

    2. I meant company's logo as in :
    [​IMG]

    On the right side of system, no company logo. I have Asus Rog G551VW

    3. About usb 3.0 here is my driver (Looks like company site did not give me any usb driver so windows has installed a generic one..) :

    [​IMG]

    And mem diagnostic test gave no error in my HD.

    Any help will be appreciated. Thanks...

    Any ideas?
     
  6. bassfisher6522

    bassfisher6522 Essential Member

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    Missing driver and/or device not connected.

    There's never a company logo....can you explain further.

    Again....we need your complete system specs!
     
  7. Sankalp

    Sankalp Member

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    Neither. As in the screenshot. digital audio is just not showing up. If it was device not connected well the image should have said "unplugged" but it didn't. It should at least show Digital Audio (S/PDIF). Don't know if it does have some specific drivers.

    Logo as in http://www.tipsdotcom.com/images/change-system-properties-logo-01.jpg

    Asus ROG G551VW notebook

    2.6 Ghz core i7 6700HQ
    16.0 gb ram
    Intel HD 530 skylake graphics
    Nvidia Geforce gtx 960m ddr5 graphics 4.0 gb dedicated
    directx 12
     
  8. Neemobeer

    Neemobeer Windows Forum Team
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    It should at the very least show up in device manager. If it does not then either it is disable in BIOS/UEFI or the hardware is bad and/or physically disconnected provided it is not integrated.
     
  9. Sankalp

    Sankalp Member

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    No, not even a single audio output can be seen in the device manager:

    [​IMG]

    How to enable this hardware in BIOS? (Provided it's integrated)

    Point is it is not showing headphones as well, however when I plug the headphones, they work. (Even when there is no trace of them in device manager or playback devices...)

    Also see:

    [​IMG]

    In above image I can't see "Digital" below "Analog". Don't know why. Please Explain...
     
    #9 Sankalp, Jul 28, 2016
    Last edited: Jul 28, 2016
  10. bassfisher6522

    bassfisher6522 Essential Member

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    I see....that is for OEM systems only and maybe for windows 8.1 and earlier. Nothing for windows 10....on any windows 10 system I've seen.....OEM or custom build.

    Did your laptop come with windows 8.1 or windows 10? Have you installed the latest BIOS firmware update ..... BIOS v209 dated 2016/5/11?

    Here's your support/driver website.....
    ROG G551VW - Support
     
  11. Sankalp

    Sankalp Member

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    It came with Windows 10 Home Edition.

    Asus driver support says it's compatible with BIOS v206, so I have BIOS v206.

    I have already downloaded those drivers.

    Any ideas?
     
  12. MikeHawthorne

    MikeHawthorne Essential Member
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    I see the Realtek High Definition Audio right there in your screenshot?

    That's what I'm using for my Audio device, because my Sound Blaster Card won't work in Windows 10.

    Right click on it, and open properties and see if the driver is present and if it says that it's working properly.
    If not uninstall it and reboot your computer and force it to reload.

    You should see something like this in the Sound window...

    [​IMG]

    Mike
     
  13. Sankalp

    Sankalp Member

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    That device was working properly, device manager said. However I still tried updating that driver and it said "you already have updated driver". Then I rebooted my PC. When I clicked on "Playback Devices", I still see this:
    [​IMG]
    Why?

    Edit: Stick to "1. No digital output device listed in playback devices" first. Thanks...
     
    #13 Sankalp, Jul 28, 2016
    Last edited: Jul 28, 2016
  14. MikeHawthorne

    MikeHawthorne Essential Member
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    That's what you should see.
    Click on Configure and select the correct setup for your speakers and then click Test and see if you have sound.

    Uncheck the boxes for disabled and disconnected devices.

    I don't think it would let you select it as the default device if it wasn't working.

    Are your speaker cables plugged into your motherboard?

    Mike
     
  15. Sankalp

    Sankalp Member

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    My Laptop has inbuilt sonic speakers. And yes I configured them and tested the sound...they're working... Now?
     
  16. BIGBEARJEDI

    BIGBEARJEDI Honorable Member
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    bassfisher6522 likes this.
  17. BIGBEARJEDI

    BIGBEARJEDI Honorable Member
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  18. MikeHawthorne

    MikeHawthorne Essential Member
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    Hi

    If you speakers are working in the Sound interface then when do they not work?
    Usually if they work here they will work everywhere.

    Can you play music files etc?

    As far as why you only have the one option instead of multiple I'm guessing it's because that's all there is.

    I have a lot of options because I have a Sound Blaster card, a Video Card that also has Audio output, and the onboard sound, which I'm using because the drivers for my sound blaster card don't work with Windows 10.

    I'm going to try using my Sound Blaster card again after the August 2 update to Windows Anniversary.

    Mike
     
    #18 MikeHawthorne, Jul 29, 2016
    Last edited: Jul 29, 2016
  19. Sankalp

    Sankalp Member

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    Yes, I can play music files..

    I don't understand. My Laptop has HDMI port. To run such system it should have a "digital output" device. But neither can I find one in playback devices, nor in device manager. It only shows Speakers.

    Here are the detailed specs: ROG G551VW - Specifications

    Audio: Built-in 2 Speaker(s) And Microphone
    ICEpower®
    ASUS SonicMaster Technology

    Ports: 1 x Microphone-in jack
    1 x Headphone-out jack (1 x SPDIF) (Audio-in Combo)
    3 x USB 3.0 port(s)
    1 x RJ45 LAN Jack for LAN insert
    1 x HDMI
    1 x mini Display Port

    Edit: As per the specs it should have realtek digital output listed...

    Any help?
     
    #19 Sankalp, Jul 29, 2016
    Last edited: Jul 29, 2016
  20. MikeHawthorne

    MikeHawthorne Essential Member
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    Hi

    Read through this, and look under System Devices in Device Manager and see if you find it listed there.

    If so try the options listed in this post, see if any of them help.

    Drivers - Cannot find Realtek in my Device Manager

    Mike

    The weird thing is that I find many posts about this problem going back to Windows 7 and I think that every one of them is on a Asus computer.
     
    #20 MikeHawthorne, Jul 29, 2016
    Last edited: Jul 29, 2016

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