DRIVER_POWER_STATE_FAILURE on ASUS Laptop

Discussion in 'Windows 8 Blue Screen of Death (BSOD)' started by Denis Kipchakbaev, May 8, 2015.

  1. Denis Kipchakbaev

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    Hi kemical,
    can you give a look at my dump file, please?
    I'm facing the same BSOD on the very similar notebook as OP have - ASUS N551JW
    I have several BSODs of the same kind during the day.
    I have a suspicion that they only happen when the notebook powers from battery and stays in the performance mode
    Thanks in advance!

    P.S. sorry about the dump size, I'll reconfigure it today
     

    Attached Files:

  2. Denis Kipchakbaev

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  3. kemical

    kemical Windows Forum Admin
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    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 9F, {3, ffffe001b1931060, fffff8034c95f960, ffffe001b03b9620}
    
    Probably caused by : pci.sys
    
    Followup: MachineOwner
    
    Hi,
    your suspicion is correct as the above Bugcheck means a driver hasn't completed a power irp in the allotted time. What is a power irp? Below is taken from wiki guides:
    ref: https://msdn.microsoft.com/en-us/library/windows/hardware/ff559813%28v=vs.85%29.aspx

    This is usually driver related and I can see that some of yours need updating.:

    ASMMAP64.sys Thu Jul 02 10:13:26 2009: ATK Hotkey ATK0101 ACPI UTILITY. This is far too old for Windows 8 please update:
    http://www.asus.com/Notebooks_Ultrabooks/N551JW/HelpDesk_Download/

    Use the above support page to update your drivers. If the bsod continues then try running the driver verifier but be careful. First you need to create a repair disk if you don't have a copy of windows 8.1 to hand. The reason for this is if the driver verifier starts to loop with a bsod at start up the way to fix it is to boot into safe mode and turn the driver verifier off. Unfortunately windows 8.1 won't also boot into safe mode from simply pressing the shift+F8 key so you need the rescue disk or USB stick. This you can boot from and then enter safe mode.
    Here's a guide to help:
    http://www.reviversoft.com/blog/2013/09/using-driver-verifier-to-fix-a-blue-screen-of-death/
    Using the driver verifier should tell us which driver is causing the issue.
     
    Denis Kipchakbaev likes this.
  4. kemical

    kemical Windows Forum Admin
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    Post moved to it's own thread to save confusion.
     
  5. Denis Kipchakbaev

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    the problem is that it is the latest driver from ASUS :D
    On the page above it states that it's from 2014, but actually it is from 2009

    Anyway, thanks for your help!
    I'll try to experiment with this driver and post the results here
     
  6. kemical

    kemical Windows Forum Admin
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    You could always try removing said driver and of course don't forget about the driver verifier. Post any new dump files.
     
  7. Denis Kipchakbaev

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    I've changed nothing on the laptop and run driver verifier to localize the problem.
    I've got a new BSOD:
    DRIVER_IRQL_NOT_LESS_OR_EQUAL (Netwbw02.sys) - but no dumpfile for this, it wasn't created
    I've also got a spontaneous reboot and the dump file for it
     

    Attached Files:

  8. kemical

    kemical Windows Forum Admin
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    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck D5, {ffffcf8120622ff0, 1, fffff8003b52cc8a, 0}
    
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    
    Could not read faulting driver name
    Probably caused by : nvlddmkm.sys ( nvlddmkm+2dac8a )
    
    Followup: MachineOwner
    
    Hi,
    the above file you mention 'Netwbw02.sys' relates to the Intel WiFi driver. The dump file here couldn't actually read the faulting driver although does mention the gpu driver. This at least gives you something to go on regarding which drivers to update. To be honest though I'd go through the website linked above and apply anything that seems later than the version your using. You can check which version of driver your using by visiting Device manager.
     
    Denis Kipchakbaev likes this.
  9. kemical

    kemical Windows Forum Admin
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    Hi Denis,
    thank you for the likes... Let me know how you get on please.
     
  10. Denis Kipchakbaev

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    Well, I've made clean win8.1 installation today.
    I'll test it and see if any BSODs still ocure

    Thanks for help, kemical!
     
  11. kemical

    kemical Windows Forum Admin
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    Ok Denis remember to update those drivers though..
     
  12. Denis Kipchakbaev

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    I have DRIVER_POWER_STATE_FAILURE again when I tried to start a game.
    Power source was not connected, laptop was in high performance mode.
    On a fresh windows installation I've installed latest drivers. I've not installed USB charger+ driver because many people complain about it.
    Maybe it's a problem with videocard driver.
    Can it be a problem with hardware? I've just bought it week ago and I'm thinking to return it
    Sorry again about the dumpfile size. I've forgot to change it settings
     

    Attached Files:

  13. kemical

    kemical Windows Forum Admin
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    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 9F, {3, ffffe0007c1c8880, ffffd0017992a960, ffffe0007cff18a0}
    
    Probably caused by : pci.sys
    
    Followup: MachineOwner
    
    Hi,
    the only driver that looks suspect is the 2009 Asus one and I would consider removing it and seeing the bsod continues.

    I don't own a laptop so am unsure whether it's good policy to use high performance on battery mode? Could be worth investigating?

    Also the bsod could be related to whatever is being connected via usb, again remove to test.

    Lastly if the machine is only a week old I would certainly consider a return. Something clearly isn't right and if you've performed a clean install with the correct drivers and nothing third party then chances are it's hardware related.
     
    Denis Kipchakbaev likes this.
  14. Denis Kipchakbaev

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    It seems that I've finally fixed this. No more BSODs for 4 days
    The problem was in the ASUS driver for videocard (Version V9.18.13.4505). Videocard geForce GTX 960m
    I've installed the latest nVidia driver 350.12 with help of some bloatware SlimDrivers (maybe it is not required).
    I've also declined the installation of GeForce Experience just in case

    Thanks for help, kemical
     
  15. kemical

    kemical Windows Forum Admin
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    Excellent! Nice job Denis and thank you for updating your thread.
     

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