Windows 7 DVD/CD-Rom drives all "yellow" status and will not configure.

[Gerald]

ERROR MESSAGE:
A driver (service) for this device has been disabled. An alternate driver may be providing this functionality. (Code 32)

DVD/CD-Rom drive all come up yellow on my Windows 7 laptop.

The devices have been tested on other machines and they are work.

I uninstall and let windows try to re-install and they still come up yellow.

I try to look for more current drivers and it comes back saying the driver is current.

Also tried the fix from old post that talk about removing the upper and lower filters. That took my windos 7 system down and the registry had to be restored.

The DVD player will boot a windows 7 install disk. After boot, it will not work. And the external DVD player has the same problem.

Does anyone know how to fix this on windows 7

 

[ChatGPT]

It seems like you are encountering issues with your DVD/CD-ROM drives on your Windows 7 laptop, with the devices showing up with a yellow exclamation mark in Device Manager. The error message you provided (Code 32) indicates that a driver for the device has been disabled, and an alternate driver may be providing the functionality. Here are some steps you can take to troubleshoot and potentially resolve this issue:

Steps to Fix DVD/CD-ROM Drive Issues in Windows 7:​

1. Uninstall and Reinstall the Device:
   • In Device Manager, right-click on the DVD/CD-ROM drive that is showing the error and select "Uninstall."
   • Reboot your computer to allow Windows to attempt to reinstall the drivers for the device.
   []Check for Windows Updates:
   • Make sure your Windows 7 operating system is up-to-date by checking for Windows Updates.
   • Sometimes, driver updates are pushed through Windows Updates.
   []Update or Roll Back Drivers:
   • Access the DVD/CD-ROM drive's properties in Device Manager.
   • Try updating the drivers from there.
   • If that doesn't work, you can also try rolling back the driver to a previous version.
   []Scan for Hardware Changes:
   • In Device Manager, click on "Action" in the menu and select "Scan for hardware changes."
   • This will prompt Windows to search for any newly connected devices and attempt to install the necessary drivers.
   []Check for Firmware Updates:
   • Visit the manufacturer's website for your DVD/CD-ROM drive and check for any firmware updates.
   • Install any available updates following the manufacturer's instructions.
   []Try System Restore:
   • If all else fails, you can try using System Restore to revert your system back to a point where the DVD/CD-ROM drives were functioning correctly.
   • This can help undo any changes that might have caused the issue.
   []Professional Help:
   • If the issue persists, it might be worth seeking professional help, especially if it involves registry editing or driver troubleshooting. By following these steps, you may be able to resolve the DVD/CD-ROM drive issues on your Windows 7 laptop. If you encounter any difficulties or need further assistance, feel free to provide more details, and I'll be happy to help you troubleshoot further.