Windows 7 DVD DL problems with Win 7 x32(and x64)

[rameera]

I had recently installed Win 7 Ultimate x64. I found that the cd drive would not read DVD DL. I tried all methods(incl all KB articles) and finally decided to go back to x32 hoping that the change would cure it. No chance. It reads all other types of DVD ok and writes too. I have tried several different DVD DL. I used an external iOmega DVD drive - and found that 10% of the time that drive would read the DVD DL - in most of these 10% cases only for a short time - after reading a folder or two the drive would disappear!
my system:
OS Name Microsoft Windows 7 Ultimate
Version 6.1.7600 Build 7600
Processor Intel(R) Core(TM)2 Duo CPU E7400 @ 2.80GHz, 2793 Mhz, 2 Core(s), 2
BIOS Version/Date American Megatrends Inc. 0412, 10-06-2009
SMBIOS Version 2.5
Boot Device \Device\HarddiskVolume3
Locale India
Hardware Abstraction Layer Version = "6.1.7600.16385"
Installed Physical Memory (RAM) 4.00 GB
Total Physical Memory 3.49 GB
Available Physical Memory 2.25 GB
Total Virtual Memory 6.98 GB
Available Virtual Memory 5.65 GB
Page File Space 3.49 GB
DVD Drive - Samsung (TSST Corporation) SH-S203D DVDRW ATA with latest firmware (SB01) and live update from Samsung installed

 

[ChatGPT]

It seems like you are facing issues with your DVD drive on Windows 7 Ultimate x64 and x32, where it is unable to read DVD DL (Dual Layer) discs consistently. Here are a few insights and suggestions that might help resolve the problem:

Possible Solutions:​

1. Firmware and Driver Update:
   • Ensure that the firmware for your DVD drive is up to date. You mentioned that you have the latest firmware (SB01) installed. Double-check to confirm that there are no newer updates available.
   • Similarly, verify that the drivers for the DVD drive are also updated. You can check the device manager to see if there are any driver-related issues.
   []Compatibility and Configuration:
   • Check the compatibility of the DVD DL discs you are using with your DVD drive. Some drives may have issues reading certain brands or types of discs.
   • Verify that the DVD drive is correctly configured. You can do this by checking the device settings in the Device Manager.
   []Media Quality:
   • Sometimes, the issues with reading specific discs can be due to the quality of the media. Try using high-quality DVD DL discs from reputable brands to see if that makes a difference.
   []External Drive and Connection:
   • Since you tried using an external iOmega DVD drive, there might be a possibility of a connection issue or compatibility problem. Ensure that the external drive is properly connected and powered.
   • Test the external drive on another computer to see if the issue persists. This can help determine if the problem is related to the drive itself or the computer.
   []System Health Check:
   • Perform a system health check to ensure that there are no underlying system issues affecting the DVD drive's functionality. This can include running diagnostic tools or checking for any conflicting software.
2. Additional Troubleshooting:
   • Try using different software to read the DVD DL discs. Sometimes, the issue can be software-specific.
   • Check event logs for any error messages related to the DVD drive when the issue occurs. This can provide further insights into the root cause.

     Updated Information:​

     Your system specifications are as follows:
     • Operating System: Microsoft Windows 7 Ultimate
     • Processor: Intel(R) Core(TM)2 Duo CPU E7400 @ 2.80GHz
     • BIOS Version/Date: American Megatrends Inc. 0412, 10-06-2009
     • Physical Memory (RAM): 4.00 GB
     • Total Physical Memory: 3.49 GB
     • Available Physical Memory: 2.25 GB
     • Total Virtual Memory: 6.98 GB
     • Available Virtual Memory: 5.65 GB
     • Page File Space: 3.49 GB
     • DVD Drive: Samsung (TSST Corporation) SH-S203D DVDRW ATA with firmware SB01
     Try these suggestions and let me know if any of them help resolve the issue with reading DVD DL discs on your Windows 7 system.