Ethernet cable only works and lights up in minimal safe boot mode

Discussion in 'Windows 7 Networking' started by Pundrew, May 1, 2014.

  1. Pundrew

    Pundrew New Member

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    Whenever I try and boot normally or in safe mode with networking, the ethernet port will not light up at all. When I boot in minimal safe mode, the green and blinking orange work perfectly fine. The realtek pcie gbe family controller driver installs perfectly, but In normal mode I would get code 31 in device manager. Also there is no local area connection in the adapters tab. And the realtek pcie gbe family controller is located located in the unknown tab in device manager. I need help ASAP as I have a research project to do!!! I'm pretty sure the problem started with me being dumb and thinking the pcie thing was for my old graphics card that I replaced and deleted that. The moment I deleted it the Internet cut off and will not reinstall or work anymore. Sorry if it's confusing
     
  2. Trouble

    Trouble Noob Whisperer

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    First go here
    http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false
    Grab the 4th one down labeled Win7 and WinServer 2008 R2 Driver 7.080 2014/3/24
    Then
    Driver Install - Manual Method

    1. Download the driver and extract it to a folder.
    2. Open the Device Manager.
    3. Right click the device you wish to change the drivers for. You can select Properties > Driver > Driver Details to check you have the right device.
    4. Choose Update Driver Software.
    5. Select Browse My Computer For Driver Software.
    6. Select Let me pick from a list of device drivers on my computer.
    7. Select Have disk...
    8. Select Browse..
    9. Navigate to the extracted folder and double click on the .inf file (In some instances you may see an x64 and or an x86 folder use the correct one for you system architecture (64 bit or 32 bit)
    10. Hit OK, then Next and the driver(s) will then begin to install.
    11. After it has installed, GoTo C:\Windows\System32\Drivers. Locate the driver you've just updated, right click it and check the dates under its properties.
     
  3. Pundrew

    Pundrew New Member

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    Did everything, still the same
     
  4. Trouble

    Trouble Noob Whisperer

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    Shucks.... was hoping that might do the trick. OK......
    Try this:
    Hold the Windows Logo Key and strike the R key and type
    services.msc
    into the run dialog box and hit enter
    confirm that the following services are started, consider setting the startup type to automatic
    Computer Browser
    Function Discovery Provider Host
    Function Discovery Resource Publication
    Network Connections
    Network List Service
    Network Location Awareness
    Network Store Interface Service
    Server
    SSDP Discovery

    As a last resort try resetting the Winsock Catalog and the TCP/IP stack
     
  5. Pundrew

    Pundrew New Member

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    Hmm seems to not work despite those steps. It's weird because the moment I boot and see the starting Windows animation, the light on the Ethernet turns off, but in safe mode it stays on completely.. Or is that normal? 0.o
     
  6. Trouble

    Trouble Noob Whisperer

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    Nope, nothing normal about the ethernet driver not loading.

    If you have performed all the steps that I've outlined above including resetting the IP stack and WinSock Catalog then my suspicion would fall onto the card itself, which I assume, is integrated onto the motherboard.

    You may want to consider something along these lines as a reasonably priced alternative
    http://www.newegg.com/Product/Product.aspx?Item=N82E16833127134
    Seems to work well with Win7 and Win8.

    Personally I would attempt to boot to a live Linux Distro on a thumb drive or DVD just to test and see if it is actually the card.
    This is one I typically use in rescue, recovery, testing type situations.
    http://blog.linuxmint.com/?p=2493
     
  7. Pundrew

    Pundrew New Member

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    But I don't understand how it could be the card itself because it was completely fine up to the point where I accidentally deleted the driver or whatever it was. I feel like maybe something is blocking the driver from running in normal mode while safe mode allows it to pass or be recognized normally.
     
  8. badrobot

    badrobot Senior Member

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    What was the last thing you did before it happened?

    In safe mode, the computer runs using only all the generic drivers that came with the PC ( hardware upgrades will not be accessible). If you installed or updated the driver for your network controller, you might wanna try uninstalling the driver from Device Manager then reboot the PC and let it find a driver by itself. If that didn't work, install the latest driver that you have just downloaded. Hopefully it is just a corrupt driver issue which is what code 31 is all about.

    Can you post a screenshot of your network and sharing center screen?
     
  9. Pundrew

    Pundrew New Member

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    The thing is, I remember having this exact issue around 2 years ago and forgot how I fixed it; needless to say it was not the card itself, nor the Ethernet cable. I've tried deleting and updating etc over and over again. The problem first started with me accidentally deleting the pcie gbe family controller from the device manager. The moment I did that, my Internet cut-off and now I'm stuck. Need this fixed in the next few hours so I can start my project. Thanks in advance for any more assistance
     
  10. badrobot

    badrobot Senior Member

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    what is the exact brand and model of your computer? let's look for the OEM driver.
     
  11. Pundrew

    Pundrew New Member

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    My motherboard is GA - h55ms2h. or are u talking about something else
     
  12. badrobot

    badrobot Senior Member

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    the computer itself (HP? ASUS?) and the model number. Or is it a build? and OS version.. (ex, Win 7 32 bit or 63 bit?).
     
  13. badrobot

    badrobot Senior Member

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  14. Pundrew

    Pundrew New Member

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    Gigabyte, H55M-S2H revision 1.1 Windows7 64BIT
     
  15. Pundrew

    Pundrew New Member

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  16. badrobot

    badrobot Senior Member

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    well, if nothing works. It may be time to replace the network card.
     
  17. Pundrew

    Pundrew New Member

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    Anyone else know? I genuinely think it isn't the card itself
     
  18. Fixer1234

    Fixer1234 Senior Member

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    Suggest going back to basics. The hardware is working if it works in (minimal) safe mode. Something is being loaded in normal mode that is causing the problem--a bad driver or a conflict. Boot in minimal safe mode and record what drivers and services are loaded when it is working. Then do the same in normal mode. Look at the relevant differences. For that matter, if it doesn't work in normal safe mode, compare that--less to compare.

    Regarding Code 31, see if this is useful: http://pcsupport.about.com/od/findbyerrormessage/a/code-31-error.htm

    Couldn't hurt to try MS Fixit.
     
    #18 Fixer1234, May 1, 2014
    Last edited: May 1, 2014
  19. Trouble

    Trouble Noob Whisperer

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    Re-read the OP. No adapter working in normal boot or safe mode with networking boot. And lights not withstanding I can pretty much tell you that he isn't going to have a network connection in plain jane safe mode.
     
  20. Pundrew

    Pundrew New Member

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    This just had to happen when I need the Internet most lol..
     

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