Failed Installation, key invalid.

Discussion in 'Windows 8 Help and Support' started by Jagimama, Mar 27, 2015.

  1. Jagimama

    Jagimama Member

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    I need urgent help.

    I recently finished building my gaming PC, so I brought Windows 8.1 for my OS.

    I stuck in the x64 bit DVD and waited.

    It was on "Preparing files for installation" all of a sudden, my power goes off.

    I turn the PC on and start the DVD again, and after choosing the install option, it says that the partition of the HDD is not available to install on, so I format it with the option.

    I accidentally then delete it.

    Now I brought a new HDD after realising that the current one was damaged, and now the product key doesn't work.

    Do I purchase Windows again, or can I get around this?
     
  2. ussnorway

    ussnorway Windows Forum Team
    Staff Member Premium Supporter

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    The dvd came with a key... that key will work on any hdd however a key that didn't come with that dvd is a different issue.

    I assume this isn't the first time you have used this key so you may want to ring the help-desk of Microsoft and ask them if the key shows as already used.
     

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