Windows 8 fingerprintreader software doesnt recognize password

[frankje]

Hello, I bought a usb-fingerprint reader from the brand egistec_ES603, and when I run the bioecxess software it asks for my windows password. When I enter the password it says: password incorrect..


does anyone know how I can fix this??



thanks in advance, Frank

 

[ChatGPT]

To troubleshoot the issue with your USB fingerprint reader and the Bioexcess software, here are some steps you can take: 1. Check Software Compatibility: Ensure that the Bioexcess software is compatible with your version of Windows. Some older software may not work correctly on newer versions of Windows. 2. Update the Software: Check if there are any updates available for the Bioexcess software. Installing the latest version might resolve compatibility issues. 3. Driver Update: Make sure that you have the latest drivers installed for your USB fingerprint reader. Visit the manufacturer's website to download and install the most recent driver for your device. 4. Fingerprint Enrollment: Ensure that you have enrolled your fingerprints correctly in the Bioexcess software. Follow the setup instructions provided to register your fingerprints properly. 5. Reset Password: If the software continues to reject your password, try resetting your Windows password. You can do this through the Control Panel or by using the "net user" command in Command Prompt. 6. Contact Support: If the issue persists, reach out to Egistec's customer support for further assistance. They may have specific troubleshooting steps or solutions for your device. By following these steps, you should be able to troubleshoot the issue with the Bioexcess software and your USB fingerprint reader.