Windows 7 Getting Error 651 when connecting new device to Windows 7

[Mike French]

When I try to connect a new device (Alcatel OneTouch Y580) to my computer I get Error message 651. I know the device is OK as it connects to my tablet. Can anyone adviose please.

Mike

 

[kemical]

Hi Mike,
have you tried Windows own Network troubleshooter?

http://windows.microsoft.com/en-US/windows7/Open-networking-troubleshooters

 

[Pauli]

https://in.answers.yahoo.com/question/index?qid=20131027232814AAyDnDs