GrooveUtil module has stopped working/ Internet extensions for Win32 has stopped

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#1
When i start my computer i get two dialog boxes saying "GrooveUtil module has stopped working" and another one " Internet extensions for Win32 has stopped". How do i solve this problem???
 


patcooke

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#2
Both features are associated with MS Office - do you have Office installed? If so it may be worth running a repair install for it.
 


#3
i am using office 2007.How do i go about the repair procedure??
 


patcooke

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#4
Goto control panel, programs and features, select microsoft office. Click on change in the top bar and it should give a list of options including repair.
 


#5
^^did it but still getting the same problem. Also now i keep getting dialog boxes saying windows explorer needs to be restarted.
 


patcooke

Microsoft MVP
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#6
Worth running a system file check - goto programs, accessories, right click on command prompt, run as administrator. In the command window enter the command

sfc /scannow
 


#7
got the following message after the scan:

Verification is 100%complete.Windows Resource Protection did not find any integrity violation.
 


#8
but i am still getting those message including windows explorer restarting.
 


#9
also my pc is now restarting at any time.Sometimes on reaching the desktop itself it restarts automatically sometimes with a BSOD.
 


#10
i keep losing my internet connection in 5-10 minutes and then i have to restart. That is why i am posting in parts.Pc may restart anytime.
 


patcooke

Microsoft MVP
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#11
Had you run any system or driver updates just prior to the problem first occurring?
 


#12
no...i think it is a virus.I had actually downloaded a keygen and thats when the problem started to occur.I ran my antivirus,antimalware(quickheal) and also with malwarebyters.They detected some malware and cleaned them but the problem persists.
 


patcooke

Microsoft MVP
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Microsoft MVP
#13
We cannot offer any support or advice to help deal with problems arising out of the use of pirated software. It may be the keygen itself which has caused the problem directly or the efforts of the antivirus which you ran which has had to deal with files corrupted by the keygen. Whichever it is you will find problems trying to recover and you are unlikely to get help or support for it from any reputable source. This thread is now closed.
 


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