Windows 7 Help Needed: Troubleshooting Blue Screen of Death on Toshiba Laptop Running Windows 7

snipe · Jan 30, 2015

hello my friends
I would like to ask for help/I have a Toshiba laptop win7
recently I got the blue screen of death I installed win7 sdk program & doesn't seem to show me what is the cause of it can u plz help me I will upload 2 files so far that it has given me

kemical · Jan 31, 2015

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {85ae6008, 912c4d68, 0, 2}

*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+5d68 )

Followup: MachineOwner

Hi Snipe,
the above...

kemical · Jan 31, 2015

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {85ae6008, 912c4d68, 0, 2}

*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+5d68 )

Followup: MachineOwner

Hi Snipe,
the above Bugcheck is caused when the GPU driver stops responding and doesn't recover within a certain time frame. Laptop drivers are almost always supplied by the manufacturer. I checked the support page for your machine and you do have updates available. Try updating the gpu driver and anything else that you can find:
http://support.toshiba.com/support/modelHome?freeText=PSC0YU-08T03X

Windows 7 Help Needed: Troubleshooting Blue Screen of Death on Toshiba Laptop Running Windows 7

snipe

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kemical

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