A while back I posted about a problem I had here. http://windows7forums.com/windows-7-support/26040-activation-key-problems.html#post101007 I now have an external HD and can fix this problem I am having. I need a little bit more information though before I go on. I am downloading the new version as I type. Should I just run a backup and save it on my external HD or just pull the files I really need to keep. Also I do not have any disk that came with the laptop to begin with. Is this going to be a problem? I don't care to restart from scratch and just download the software that I need such as Itunes and stuff. Thanks for your help!!