Help with error SYSTEM_SERVICE_EXCEPTION (win32k.sys)

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by RozuKuroyama, Jan 30, 2014.

  1. RozuKuroyama

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    I have been having this BSOD for almost a month, and i can't figure out what to do to fix it. I installed a clean W7 x64 and clean installed the drivers. It just happens. I physically cleaned my RAM and other parts with dust. I don't know what else i can do.
    I have the .dmp file, I will attach it to the post.
    Thanks.
     

    Attached Files:

  2. kemical

    kemical Windows Forum Admin
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    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 3B, {c0000005, fffff960001a4283, fffff88009ccf060, 0}
    
    Probably caused by : win32k.sys ( win32k!HmgLockEx+a3 )
    
    Followup: MachineOwner
    
    Hi,
    can you remember what happened a month ago that could perhaps have started the bsod? The above error sometimes appears when new hardware or software is added.

    BiosVersion = FB
    BiosReleaseDate = 06/01/2011
    Please update your bios:
    http://www.gigabyte.com/products/product-page.aspx?pid=3922#bios

    Please remove the Avast AV app and use MSE as Avast has been known to cause issues at times:
    http://www.microsoft.com/en-gb/security/pc-security/mse.aspx

    dtsoftbus01.sys Thu Jun 20 08:22:51 2013: Daemon Tools driver. Possible BSOD issues in Win7 please remove to test.

    Your missing a service pack. Please download and install Windows Service pack 1:
    http://www.microsoft.com/en-gb/download/details.aspx?id=5842
    If you have issues installing the service pack you might need the update readiness tool:
    http://www.microsoft.com/en-gb/download/details.aspx?id=3132

    ioTablet.sys Mon Jan 24 03:12:20 2011: It took a while to discover what this driver was but I'm pretty sure it belongs to a Genius graphic tablet or pen? See if you can find later drivers for this product:
    http://www.geniustablet.com/index.aspx

    LGBusEnum.sys Tue Nov 24 01:36:48 2009: Logitech keyboard please update:
    http://www.logitech.com/en-us/support-downloads/downloads

    RTKVHD64.sys Fri Mar 29 13:40:06 2013: Realtek High Definition Audio Function Driver please update:
    http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=14&PFid=24&Level=4&Conn=3&DownTypeID=3&GetDown=false

    If after updating the above you still get bsods please find command prompt in the start menu. Right click on it and choose properties then 'run as admin'. Type:
    sfc /scannow
    Press enter and await results.

    Go to my computer. Right click on the C drive and choose properties. Look for Tools along the top and then error checking a little lower down. Check any boxes to repair sectors and so on. This will enable a chkdsk and will run next time you boot. It will scan your hard drive for errors hopefully fixing what it finds.

    Post any new dmp files.
     
  3. RozuKuroyama

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    I don't remember anything happening to my pc, and i did not add any new hardware.
    I will now try what you say and update when i'm done.
    Thanks.
     
  4. RozuKuroyama

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    I tried everything and searched a lot, and I still have bsod.
    The last ones were caused by ntoskrnl.exe, win32k.sys and cdd.dll
    The bug check string was System_service_exception, irql_not_less_or_equal and page_fault_in_nonpaged_area.
    I don't know what else to do.
    And the very last one happened when I closed Dolphin Emulator, was the one of system_service_exception, with the driver ntoskrnl.exe, bug check code 0x0000003b
     
  5. kemical

    kemical Windows Forum Admin
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    Hi,
    can you post:

    What happened after the SFC scan?

    What was the results of the chkdsk?

    Can you also post the latest dump files?
     
  6. RozuKuroyama

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    I am doing everything again, I will be posting the results.
    SFC scan says there are damaged files found but they can't be repaired.
    I will now use ckdsk.
    This is the last dmp file i got.
    Thanks.
     

    Attached Files:

  7. RozuKuroyama

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    I just finished with chkdsk. It did not detect any error.
     
  8. kemical

    kemical Windows Forum Admin
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    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 3B, {c0000005, fffff8000225501e, fffff8800ac87e20, 0}
    
    Probably caused by : ntkrnlmp.exe ( nt!ExEnterCriticalRegionAndAcquireFastMutexUnsafe+26 )
    
    Followup: MachineOwner
    
    BiosVersion = FB
    BiosReleaseDate = 06/01/2011
    Please update your bios:
    http://www.gigabyte.com/products/product-page.aspx?pid=3922#bios



    Your still missing a service pack but really the point in moot as your install has corrupt files which cannot be repaired. You need to perform a clean install although I'd seriously update your bios before doing so.
    Install the os then apply the service pack and run windows updates making sure you set it to check with you first as you don't want it installing drivers, then and only then install your drivers (unless you need drivers to use the pc but usually windows has it's own for the short term.)

    Make sure you leave off this too:
    dtsoftbus01.sys Thu Jun 20 08:22:51 2013: Daemon Tools driver. Possible BSOD issues in Win7 please remove to test.
     
  9. RozuKuroyama

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    But I have been having this issues before installing this OS, that is why I installed it again, and it still haves the problem.
     
  10. RozuKuroyama

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    I donwloaded the update but when i try to open it a message says that it's not a x64 application.
    What should I do?
     
  11. kemical

    kemical Windows Forum Admin
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