SYSTEM_SERVICE_EXCEPTION win32k.sys - Blue screen of death error

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by wils757, Mar 27, 2016.

  1. wils757

    wils757 New Member

    Joined:
    Mar 27, 2016
    Messages:
    12
    Likes Received:
    0
    Not in the current session, this was before I removed the AV - just wondered if this confirmed it is actually the AV
     
  2. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

    Joined:
    Aug 28, 2007
    Messages:
    31,841
    Likes Received:
    1,568
    These are the same dump files you sent before and as I said there doesn't seem any driver verfier related dumps. Can you also please clear the minidump folder as your sending the old dump files again and again.
     
  3. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

    Joined:
    Aug 28, 2007
    Messages:
    31,841
    Likes Received:
    1,568
    I looked at the last dump file and it was the same as the one posted above.
     
  4. wils757

    wils757 New Member

    Joined:
    Mar 27, 2016
    Messages:
    12
    Likes Received:
    0
    OK I've cleared the mini dump folder. Apologies for the basic questions but what should I do now ? Use the win tool as before ? How do I produce the driver verifier dumps ?
     
  5. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

    Joined:
    Aug 28, 2007
    Messages:
    31,841
    Likes Received:
    1,568
    Just see how you go on, sometimes the verifier won't pick anything up and plus don't forget it only works when you restart the machine. Basically when you reboot or boot up the verfier will, just before entering windows, stress each driver and if it's gonna bsod then it will probably do it at this time. This can sometimes lead to a bsod loop and you need to enter safe mode to turn the verifier off.
    Try following the guide below again and then rebooting a few times. If no bsod is forthcoming though don't worry.
    How do I fix a Blue Screen in Windows using Driver Verifier?

    I'll be away for a couple of hours but will look at anything when I'm back.. Good luck!
     

Share This Page

Loading...