Windows 7 SYSTEM_SERVICE_EXCEPTION win32k.sys - Blue screen of death error

[wils757]

Hi,

I'm having issues with a BSOD showing the above error. I have run memory test and it shows a error also (unsure of the error) but advised to pull each of the RAM sticks until thr BSOFD stops) - I've pulled each stick in turn but yet the error remains.

Also been advised it could be my video card driver, Ive updated this also.

I've downloaded blue screen viewer and here is the readout from the last few blue screens;

032716-27846-01.dmp 27/03/2016 07:20:00 SYSTEM_SERVICE_EXCEPTION 0x0000003b 00000000`c0000005 fffff960`00095332 fffff880`0739d080 00000000`00000000 win32k.sys win32k.sys+5332 x64 ntoskrnl.exe+74080 C:\Windows\Minidump\032716-27846-01.dmp 8 15 7601 283,224 27/03/2016 08:28:55

032516-23431-01.dmp 25/03/2016 16:43:24 SYSTEM_SERVICE_EXCEPTION 0x0000003b 00000000`c000001d fffff960`00025341 fffff880`07f9ce60 00000000`00000000 win32k.sys win32k.sys+5341 x64 ntoskrnl.exe+74080 C:\Windows\Minidump\032516-23431-01.dmp 8 15 7601 287,536 25/03/2016 16:44:39

030916-27112-01.dmp 09/03/2016 10:55:55 SYSTEM_SERVICE_EXCEPTION 0x0000003b 00000000`c0000005 fffff960`00062fa2 fffff880`040850d0 00000000`00000000 win32k.sys win32k.sys+2fa2 x64 ntoskrnl.exe+743c0 C:\Windows\Minidump\030916-27112-01.dmp 8 15 7601 283,224 09/03/2016 11:00:20

Can anyone start to unpick this for me, or at least point me in the right direction

 

[wils757]

Not in the current session, this was before I removed the AV - just wondered if this confirmed it is actually the AV

 

[kemical]

These are the same dump files you sent before and as I said there doesn't seem any driver verfier related dumps. Can you also please clear the minidump folder as your sending the old dump files again and again.

 

[kemical]

Not in the current session, this was before I removed the AV - just wondered if this confirmed it is actually the AV

I looked at the last dump file and it was the same as the one posted above.

 

[wils757]

OK I've cleared the mini dump folder. Apologies for the basic questions but what should I do now ? Use the win tool as before ? How do I produce the driver verifier dumps ?

 

[kemical]

Just see how you go on, sometimes the verifier won't pick anything up and plus don't forget it only works when you restart the machine. Basically when you reboot or boot up the verfier will, just before entering windows, stress each driver and if it's gonna bsod then it will probably do it at this time. This can sometimes lead to a bsod loop and you need to enter safe mode to turn the verifier off.
Try following the guide below again and then rebooting a few times. If no bsod is forthcoming though don't worry.
How do I fix a Blue Screen in Windows using Driver Verifier?

I'll be away for a couple of hours but will look at anything when I'm back.. Good luck!